Customer Reviews (100)

ZAWADI JACKSON • 2025-03-25T07:31:18.399Z

awesome

Narayanan Sundram • 2025-03-25T07:28:05.495Z

clarity of alphabets can be improved

Iulian Stroia • 2025-03-25T07:23:39.444Z

not working

Summary of Key Insights

The Microsoft 365 Copilot app receives a mixed reception, leaning towards positive. While many users praise its convenience, ease of use, and comprehensive features, a significant minority report issues with functionality, performance, and intrusive advertising. The app's integration of Copilot is a highlight for some, while others find it lacking or unwanted. There are recurring complaints about the app not working correctly, difficulties editing documents, slow file opening times, and intrusive ads, even for premium subscribers. The overall sentiment is moderately positive, with a high percentage of 5-star reviews, but the negative reviews highlight critical areas needing improvement.

  • Overall Rating: Leans positive (based on score distribution)
  • Key Strengths: Convenience, ease of use, comprehensive features, Copilot integration (for some).
  • Key Weaknesses: Functionality issues (not working, editing problems), performance issues (slow file opening), intrusive advertising, Copilot issues (not smart, unwanted).
  • Score Distribution: 5-star (61%), 4-star (13%), 3-star (6%), 2-star (3%), 1-star (17%)

Data & Methodology Overview

  • Data Sample Size: 100 reviews
  • Time Frame: Not specified (assumed recent based on app version)
  • Analysis Methods: Sentiment analysis (manual interpretation of reviews), keyword extraction (identifying frequently used terms and phrases related to positive and negative experiences). The relatively small sample size means the insights should be considered indicative rather than definitive.

Key User Pain Points

  • Functionality Issues ("Not Working"): A significant number of users report the app simply not functioning as expected, preventing them from accessing or using its features. This is a critical issue.
  • Editing Problems: Several users specifically mention being unable to edit documents, a core function of the app.
  • Slow File Opening: Slow loading times are a recurring complaint, hindering user productivity.
  • Intrusive Advertising: Users, even those with premium subscriptions, are annoyed by persistent ads, which negatively impacts their experience. The inability to remove ads despite having a premium subscription is a major frustration.
  • Copilot Issues: Some users find the Copilot integration ineffective ("not very smart") or unwanted ("didn't ask for AI").
  • Login Issues: Some users report issues logging in to their business accounts.
  • Compatibility Issues: One user mentioned discrimination against tablets.
  • PDF Password Issues: One user requested the ability to remove passwords from PDF files.

Frequently Requested Features

  • Improved Ad Removal: Clearer and more effective ad removal for premium subscribers.
  • "Go to Page Number" Facility: Specifically requested for PDF reading.
  • Text File Reading Support: Request to read Text files within the app.
  • PDF Password Removal: Ability to remove password protection from PDF files.

Strengths and Positive Aspects

  • Ease of Use: Many users find the app easy to use and navigate.
  • Convenience: The "all-in-one" nature of the app is appreciated, consolidating multiple Office functions.
  • Comprehensive Features: Users value the wide range of features offered within a single app.
  • Copilot Integration (for some): Some users find the Copilot integration helpful and efficient.
  • Document Handling: Appreciated for document reading and editing capabilities.

Prioritized Action Recommendations

  • High Priority:
    • Address Functionality Issues: Investigate and fix the "not working" issues reported by users. This is the most critical problem.
    • Resolve Editing Problems: Ensure users can reliably edit documents within the app.
    • Optimize Performance: Improve file opening speeds to enhance user experience.
    • Fix Ad Removal Issues: Ensure premium subscribers can effectively remove ads and investigate why the current system isn't working as intended.
  • Medium Priority:
    • Improve Copilot Functionality: Enhance the intelligence and usefulness of the Copilot integration based on user feedback. Consider providing options to disable it for users who don't want it.
    • Address Login Issues: Resolve problems with users logging into their business accounts.
    • Tablet Optimization: Ensure the app functions correctly and is optimized for tablet devices.
  • Low Priority:
    • Implement "Go to Page Number" Facility: Add this feature to the PDF reader.
    • Add Text File Reading Support: Consider adding support for reading text files.
    • PDF Password Removal: Evaluate the feasibility and security implications of adding a PDF password removal feature.

Opportunities for Startup Ideas

  • AI-Powered Ad Blocker for Mobile Apps: A service that automatically blocks intrusive ads in mobile apps, potentially integrating with existing subscription models.
  • Mobile-Optimized PDF Editor with Advanced Features: A PDF editor specifically designed for mobile devices, offering advanced features like password removal and enhanced editing capabilities, potentially targeting professionals.
  • Contextual AI Assistant for Document Creation: An AI assistant that provides more relevant and helpful suggestions based on the specific document being created, addressing the complaints about Copilot's lack of intelligence.

Trends and Observations

  • Language Preferences: Reviews are predominantly in English, with some reviews in other languages (e.g., Persian, Indonesian). This suggests a global user base.
  • Sentiment Shift (Potential): The complaints about recent updates ("The update is awful") suggest a potential decline in user satisfaction following recent changes to the app.
  • Ad Intrusiveness: The recurring theme of intrusive ads suggests a need to re-evaluate the app's monetization strategy.

Conclusion

The Microsoft 365 Copilot app offers a convenient all-in-one solution for mobile productivity, but suffers from critical functionality and performance issues, as well as intrusive advertising. Addressing these pain points is crucial to improving user satisfaction and retaining users. Prioritizing bug fixes, performance optimization, and a more user-friendly ad experience are essential steps. While the app has strengths in ease of use and comprehensive features, these are undermined by the issues reported by users.

Overall Recommendation: Focus on stability, performance, and ad experience improvements to solidify the app's position as a reliable mobile productivity tool.

Original App Link

https://play.google.com/store/apps/details?id=com.microsoft.office.officehubrow