Customer Reviews (100)

Roseann Shroyer • 2025-03-24T23:51:49.957Z

it's all my medical appointments, test results and physician notes all in one location

Samantha Sledge • 2025-03-24T19:42:32.457Z

This app is so convenient and easy to use.

Len Butcher • 2025-03-24T17:09:49.484Z

Just need to get the confirm and cancel figured out.

Summary of Key Insights

The athenaPatient app enjoys a largely positive reception, with users appreciating its convenience and ease of use for accessing medical information, communicating with care teams, and managing appointments. The primary strength lies in its accessibility and streamlined approach to patient portal functions. However, some users report issues with specific functionalities like messaging, biometric login inconsistencies, and difficulties with initial signup. There's a strong desire for improved appointment scheduling and rescheduling options. The overall sentiment is positive, reflected in the high percentage of 5-star reviews.

  • Overall Rating: High (primarily 5-star reviews)
  • Key Strengths: Convenience, ease of use, access to medical records and communication with doctors.
  • Key Weaknesses: Messaging issues, inconsistent biometric login, signup difficulties, limited functionality (e.g., uploading insurance), and appointment scheduling problems.
  • Sentiment: Positive

Score Distribution:

  • 5-star: 83%
  • 4-star: 12%
  • 3-star: 1%
  • 2-star: 1%
  • 1-star: 3%

Data & Methodology Overview

  • Data Sample Size: 100 reviews
  • Time Frame: Not explicitly stated, but assumed to be recent based on the app version.
  • Analysis Methods:
    • Sentiment analysis (qualitative assessment based on review text).
    • Keyword extraction (identification of frequently used terms related to features, issues, and sentiment).
    • Frequency analysis (counting occurrences of specific issues or feature requests).

Key User Pain Points

  • Messaging Issues: Several users reported problems with loading or sending messages to their doctors. This is a significant issue as communication is a core function.
  • Biometric Login Inconsistencies: Some users experience unreliable biometric login, requiring them to enter credentials manually at times.
  • Signup Difficulties: A few users mentioned challenges with the initial signup process.
  • Limited Functionality: Users noted the inability to perform certain actions on the app, such as uploading insurance information.
  • Appointment Scheduling: Users expressed a need for easier and more comprehensive appointment scheduling and rescheduling features.
  • Login Problems: Some users cannot login due to incorrect phone number verification settings, with no option to fix the number.
  • Missing Information: Some users report that the app is missing information that used to be available, such as diagnoses, prescriptions, and test results.

Frequently Requested Features

  • Improved Appointment Scheduling/Rescheduling: Users want easier ways to schedule and reschedule appointments directly within the app.
  • Dark Mode: A dark mode option was requested to improve usability in low-light conditions.
  • Upload Insurance Information: Users want the ability to upload insurance information through the app.
  • More Comprehensive Functionality: Restore missing information, such as diagnoses, prescriptions, and test results.

Strengths and Positive Aspects

  • Convenience: Users consistently praise the app's convenience in accessing medical information and communicating with their care team.
  • Ease of Use: Many users find the app easy to navigate and understand.
  • Accessibility: The app provides easy access to test results, appointments, and physician notes in one location.
  • Communication: The ability to communicate with doctors and office staff through the app is highly valued.
  • Time-Saving: The check-in feature saves time before appointments.
  • Improved over Web Interface: Some users who disliked the web portal found the app to be a significant improvement.
  • Appointment Reminders: The app alerts users of upcoming appointments.

Prioritized Action Recommendations

High Priority:

  • Fix Messaging Issues: Investigate and resolve the reported problems with loading and sending messages. This is critical for user satisfaction.
  • Improve Biometric Login: Ensure consistent and reliable biometric login functionality.
  • Address Login Problems: Allow users to change or correct the phone number used for identity verification.
  • Restore Missing Information: Restore previously available information, such as diagnoses, prescriptions, and test results.

Medium Priority:

  • Simplify Signup Process: Streamline the initial signup process to reduce friction for new users.
  • Enhance Appointment Scheduling: Implement more user-friendly appointment scheduling and rescheduling features.
  • Add Upload Insurance Functionality: Enable users to upload insurance information directly through the app.

Low Priority:

  • Implement Dark Mode: Add a dark mode option for improved usability.
  • Optimize for Mobile Phones: Address the issue of small text on mobile phones for regular sign-in.

Opportunities for Startup Ideas

  • AI-Powered Appointment Scheduling Assistant: Develop an AI-powered assistant within the app that can automatically suggest optimal appointment times based on user preferences and doctor availability.
  • Personalized Health Reminders: Integrate personalized health reminders based on individual medical history and needs, such as medication reminders or preventative care recommendations.
  • Integration with Wearable Devices: Allow users to sync data from wearable devices (e.g., fitness trackers) to provide a more holistic view of their health.

Trends and Observations

  • Positive Sentiment Dominates: The overwhelming majority of reviews express positive sentiment, indicating a generally satisfied user base.
  • Focus on Core Functionality: Users primarily value the app for its core functionalities: accessing medical records, communicating with doctors, and managing appointments.
  • Feature Requests are Incremental: Most feature requests are focused on improving existing functionalities rather than adding entirely new features.

Conclusion

The athenaPatient app provides significant value to its users by offering convenient access to medical information and facilitating communication with healthcare providers. While the app enjoys a strong positive reputation, addressing the identified pain points, particularly those related to messaging, login issues, and appointment scheduling, will further enhance the user experience and solidify its position as a valuable tool for patients. Prioritizing fixes to core functionalities is crucial before adding new features.

Original App Link

https://play.google.com/store/apps/details?id=com.athenahealth.athenapatient