Customer Reviews (100)

Daniel Harmon • 2025-03-25T21:26:15.589Z

bad graphics, bad gacha, bad game.

Heather (littlebit) • 2025-03-25T18:34:21.554Z

It is so fun to play in the meantime when you have nothing to do.

James Q • 2025-03-25T18:10:34.118Z

really enjoy playing don't enjoy the constant server issues

Summary of Key Insights

Summoners War is a long-standing, popular turn-based RPG with a dedicated player base. The game is praised for its engaging gameplay, strategic depth, and extensive monster collection. However, significant concerns exist regarding gacha rates, pay-to-win aspects, server issues, and the perceived unfairness of the Rune system. The overall sentiment is mixed, with many long-term players expressing frustration despite their continued engagement. The score distribution shows a polarization of opinions, with a large percentage of both 1-star and 5-star reviews. The overall rating, based on this limited sample, suggests a need for improvements to address player concerns.

Quantitative Metrics:

  • Overall Rating: Relatively Bi-Modal Distribution
  • 5-Star: 50%
  • 4-Star: 6%
  • 3-Star: 17%
  • 2-Star: 6%
  • 1-Star: 21%

Data & Methodology Overview

  • Data Sample Size: 100 reviews
  • Time Frame: Not explicitly stated, but likely a recent snapshot of reviews.
  • Analysis Methods: Manual review of the text to identify key themes, sentiment, and recurring issues. Keyword extraction to identify frequently mentioned terms (e.g., "gacha," "runes," "LD5," "pay to win"). Sentiment analysis was conducted qualitatively, classifying reviews as positive, negative, or neutral based on the overall tone and content.

Key User Pain Points

  • Poor Gacha Rates: The most frequently mentioned complaint is the low probability of summoning high-tier monsters (especially Nat 5s and Light/Dark Nat 5s - LD5s). This leads to frustration and a feeling of stagnation.
  • Pay-to-Win (P2W) Aspects: Many reviewers believe the game is heavily skewed towards paying players, making it difficult for free-to-play (F2P) users to compete at higher levels.
  • RNG and Violent Runes: The random nature of Violent Runes (which grant additional turns) is perceived as unfair, particularly in PvP modes like RTA (Real-Time Arena). Players feel that the AI often benefits disproportionately from Violent Rune procs.
  • Server Issues: Some users report experiencing server lags and crashes, impacting their gameplay experience.
  • Account Issues: Some users are reporting accounts being restricted for seemingly no reason. Others report account recovery issues.
  • Game Size/Updates: Some users complain about the large install size and frequent updates.
  • Customer Support: Slow response times and generic replies from customer support are a source of frustration.

Frequently Requested Features

  • Pity System for Summons: Implementing a pity system (guaranteed high-tier summon after a certain number of attempts) is a widely requested feature to alleviate the frustration of poor gacha rates.
  • Improved LD5 Rates/Acquisition: Players want more opportunities to obtain Light and Dark Nat 5 monsters, which are considered rare and powerful. Ideas include LD5 scrolls or increased summoning rates.
  • Balance Changes: Regular balance patches to address perceived imbalances in monster abilities and rune effects.
  • Mass Awakening/Fusion: Features to streamline the awakening and fusion processes, especially for repetitive tasks.
  • Rune Drop Rate Improvement: Higher rune drop rates and better rune quality.
  • Collab Reruns/Choices: Ability to get past collab monsters, especially for returning players.

Strengths and Positive Aspects

  • Engaging Gameplay: Many players find the turn-based combat and strategic elements of the game to be enjoyable.
  • Extensive Monster Collection: The vast number of monsters to collect and train is a major draw for many users.
  • Long-Term Engagement: Some reviewers have been playing the game for several years, indicating its addictive nature and replayability.
  • Regular Events: Frequent events provide opportunities to earn rewards and progress in the game.
  • Community/Guild Features: Guild content and social interaction are positive aspects for some players.

Prioritized Action Recommendations

High Priority:

  • Address Gacha Rates: Implement a pity system or increase the base rates for Nat 5 and LD5 summons. This is the most significant pain point and directly impacts player satisfaction and retention.
  • Re-evaluate Violent Runes: Investigate the perceived unfairness of Violent Rune procs, especially in PvP. Consider adjustments to the proc rate or mechanics.
  • Improve Customer Support: Reduce response times and provide more personalized assistance to address player issues effectively.

Medium Priority:

  • Optimize Game Performance: Address server issues and reduce lag to ensure a smooth gameplay experience.
  • Reduce Game Size/Update Frequency: Optimize the game's file size and reduce the frequency of large updates to improve accessibility for players with limited storage space.
  • Balance Adjustments: Introduce more frequent and meaningful balance patches to address power creep and monster imbalances.

Low Priority:

  • Streamline Awakening/Fusion: Implement mass awakening and fusion features to reduce repetitive tasks.
  • Collab Options: Consider ways to allow players to acquire past collaboration monsters.

Opportunities for Startup Ideas

  • Gacha Rate Transparency Tool: A third-party app that tracks and analyzes gacha rates across different games, providing players with more information before they spend money.
  • Rune Optimizer: An app that helps players optimize their rune builds by suggesting optimal combinations based on monster stats and abilities.
  • Summoners War Content Creation Platform: A platform where players can share strategies, guides, and team compositions for Summoners War.

Trends and Observations

  • Long-Term Player Frustration: Many long-term players express frustration with the gacha rates and perceived pay-to-win aspects, suggesting a need to re-engage this segment of the player base.
  • Language Preferences: The game is available in 16 languages, indicating a global player base.
  • Negative Sentiment Increase: Some reviews suggest a negative trend over time, particularly regarding the fairness of the game.

Conclusion

Summoners War remains a popular and engaging game, but it faces significant challenges related to gacha rates, pay-to-win aspects, and balance. Addressing these issues is crucial for retaining existing players and attracting new ones. Implementing a pity system, re-evaluating Violent Runes, and improving customer support should be top priorities. By addressing these concerns, Com2uS can enhance the player experience and ensure the long-term success of Summoners War.

Original App Link

https://play.google.com/store/apps/details?id=com.com2us.smon.normal.freefull.google.kr.android.common