Customer Reviews (128)

Johnny5able • 2025-02-24T16:32:28-07:00

I enjoy the control and customization i get with Contractor Tools ! the program resides on my machine, iPad and iPhone where other programs require a browser and cloud services. CT does sync across my devices which is very handy..a great, useful tool.

No, second chances • 2024-08-26T10:43:57-07:00

This company I can’t speak more highly of it has helped me in ways you can’t even imagine. I have run across some hard times trying to run a successful, small business a very fragile small business and if it wasn’t for these people and contract tools, extending their customer service and personal help I wouldn’t have been able to achieve the success that I look forward to in the future I stand behind this company because this company stands behind me. That’s the bottom line to be honest with you and tell the truth I was in a bad situation and have been in the last few months of my business, this company stood behind me and took care of me and I’ll never forget that. Very good company. Glad to be a part of it. Look forward and moving together in the future. Thank you so much contract tools sincerely Joseph Trough LLC

RolandooMotaa • 2024-07-30T08:17:04-07:00

I love everything about the app so far. It makes it easy to add products to catalogs to later re use them in other estimates. I also love the portal feature which lets the customers see payments recorded and order changes made to original quote. Another feature I love, is the fact that you can factor in any and all Overhead & Profit expenses as a percentage, however, I would love it if we could decide weather we want the O&P to be calculated into the item/product costs or show it as a “total” item, like the tax. Some project managers like to see just how much we are charging for the O&P and the actual price for the labor and/or materials. Another feature that would come in handy would be the ability to see the materials and labor price independently on each line item. Like If I want to charge 150 for labor and 75 for materials, Instead of showing 225 for that line item, maybe show the actual 150 labor and 75 materials. Anyway besides that everything is great.

Summary of Key Insights

ContractorTools is generally well-received, particularly for its ease of use, professional-looking estimates, QuickBooks Online integration, and exceptional customer service. Users appreciate its time-saving capabilities and ability to generate detailed, accurate quotes on the go. The app is perceived as a valuable tool for contractors of various sizes, from small businesses to larger companies. However, some users find the subscription cost high, especially for smaller operations that don't utilize all features. A few users have reported occasional glitches, syncing issues, and limitations regarding customization and reporting. The overall sentiment is positive, with a strong emphasis on the app's efficiency and customer support.

  • Overall Rating: High (based on score distribution)
  • Key Strengths: Ease of use, professional estimates, QuickBooks integration, excellent customer service, time-saving features.
  • Key Weaknesses: Subscription cost, occasional glitches/syncing issues, limited customization, limited reporting capabilities.
  • Sentiment: Predominantly positive.
  • Score Distribution:
    • 5-star: 78.1% (100/128)
    • 4-star: 7.8% (10/128)
    • 3-star: 5.5% (7/128)
    • 2-star: 0% (0/128)
    • 1-star: 8.6% (11/128)

Data & Methodology Overview

  • Data Sample Size: 128 reviews
  • Time Frame: The reviews span a considerable period, with some dating back several years, up to the present.
  • Analysis Methods: The analysis was performed through manual review of each review, identifying recurring themes, sentiments, and feature requests. Keyword extraction was used to identify the most frequent topics.

Key User Pain Points

  • High Subscription Cost: Several users, particularly those with smaller businesses or limited needs, feel the subscription price is too high for the features they use.
  • Occasional Glitches and Bugs: Some users reported glitches, such as items being deleted, bids being modified automatically, and the app crashing. These issues can lead to frustration and lost work.
  • Syncing Issues: Some users have experienced problems syncing data between devices or with QuickBooks, which can disrupt workflow and create data inconsistencies.
  • Limited Customization: Users want more control over the look and feel of documents, including the ability to add photos to invoices, customize document templates, and change the overall aesthetic.
  • Limited Reporting Capabilities: Some users desire more robust financial reporting features, such as project completion summaries, fiscal year reporting, and client statement histories.
  • Limited Payment Processor Options: The app only supports Stripe for online payments, which may not be suitable for all users.
  • Lack of Android Support: One user mentioned the need for an Android version of the app.
  • Locked Estimates: One user mentioned being locked out of estimates and being unable to fix mistakes.
  • Photo Upload Issues: One user mentioned the inability to upload multiple photos.

Frequently Requested Features

  • More Customization Options: Enhanced control over document templates, appearance, and the ability to add photos to invoices.
  • Enhanced Reporting: More comprehensive financial reports, including project completion summaries, fiscal year reporting, and client statement histories.
  • Android Version: Development of an Android version to cater to a wider user base.
  • Time Tracking with GPS: Integration of time card tracking with GPS functionality.
  • iCloud Syncing: Syncing projects over iCloud between devices.
  • Stage Manager Support: Support for Stage Manager on iPads.
  • Copy and Paste Sections in Estimates: Ability to copy and paste entire sections in estimates.
  • Integration with Other Payment Processors: Support for more online payment processors beyond Stripe.
  • Quarterly Cost Book Updates: More frequent updates to the cost books.
  • Ability to Unlock Estimates: Option to unlock estimates for editing after they have been created.

Strengths and Positive Aspects

  • Ease of Use: Many users praise the app's intuitive interface and ease of use, making it accessible even to those with limited computer skills.
  • Professional Estimates: Users appreciate the professional-looking estimates and invoices that the app generates, which enhance their company's image and help them win more bids.
  • QuickBooks Online Integration: The seamless integration with QuickBooks Online is a major selling point, saving users time and effort by eliminating redundant data entry.
  • Excellent Customer Service: Users consistently highlight the exceptional customer service provided by the ContractorTools team, noting their responsiveness, helpfulness, and willingness to go above and beyond.
  • Time-Saving Features: The app's features, such as cost books, job templates, and the ability to create estimates on the go, save users significant time and improve their efficiency.
  • Mobile Accessibility: Users appreciate the ability to access and manage their business from anywhere using their iPhone or iPad.
  • Customization: The ability to customize costbooks and add products to catalogs is a highly valued feature.
  • Offline Functionality: The app's ability to function offline is crucial for working in areas with limited or no internet connectivity.

Prioritized Action Recommendations

High Priority:

  • Address Glitches and Bugs: Investigate and fix reported glitches and bugs to improve app stability and user experience.
  • Improve Syncing Reliability: Enhance the syncing process to ensure data consistency across devices and with QuickBooks Online.
  • Optimize Subscription Pricing: Re-evaluate subscription pricing to make it more accessible to smaller businesses or offer tiered plans based on feature usage.

Medium Priority:

  • Enhance Customization Options: Provide users with more control over document templates, appearance, and branding.
  • Expand Reporting Capabilities: Develop more comprehensive financial reporting features to meet the needs of growing businesses.
  • Add Support for More Payment Processors: Integrate with additional online payment processors to offer users more flexibility.
  • Implement iCloud Syncing: Enable syncing projects over iCloud between devices.

Low Priority:

  • Explore Android App Development: Evaluate the feasibility and potential ROI of developing an Android version of the app.
  • Add Stage Manager Support: Implement support for Stage Manager on iPads.
  • Enhance Estimating Functionality: Implement the ability to copy and paste entire sections in estimates.
  • Implement Quarterly Cost Book Updates: Provide more frequent updates to the cost books.

Opportunities for Startup Ideas

  • Construction-Specific Financial Reporting Tool: A standalone app or service that provides in-depth financial reporting tailored to the construction industry, addressing the limitations of ContractorTools' reporting features.
  • Mobile Time Tracking with Integrated Estimating: An app that combines mobile time tracking with GPS and integrates seamlessly with estimating and invoicing, offering a comprehensive solution for field service management.
  • Customizable Document Template Marketplace: A platform where contractors can buy and sell custom document templates for estimating, invoicing, and other business needs.

Trends and Observations

  • Strong Emphasis on Customer Service: The consistent praise for customer service suggests that this is a key differentiator for ContractorTools and a valuable asset to maintain.
  • Desire for More Advanced Features: As users' businesses grow, their needs evolve, leading to requests for more advanced features such as enhanced reporting, time tracking, and project management capabilities.
  • Value for Money Concerns: Some users perceive the subscription cost as high, indicating a need to either lower the price or provide more value through additional features and functionality.

Conclusion

ContractorTools is a well-regarded app that offers significant value to contractors through its ease of use, professional estimates, QuickBooks integration, and excellent customer service. While some users have reported occasional glitches and limitations, the overall sentiment is positive. By addressing the identified pain points and implementing the recommended improvements, ContractorTools can further enhance its value proposition and solidify its position as a leading solution for construction professionals. The key is to balance adding new features with maintaining the app's simplicity and ease of use, while also addressing concerns about subscription costs.

Original App Link

https://apps.apple.com/us/app/contractortools/id707055968?uo=2