Customer Reviews (100)

Wonky • 2025-04-13T15:27:16.536Z

searched for four items that I regularly purchase and nothing showed except really unhelpful suggestions from this so-called shopping app. Most people know the Tango brand but not this app. Amazon have had the best price for several months now, and this app cannot even find it.

Elven Zen • 2025-02-17T18:45:35.178Z

I Guess For Some People It Will Work, However They Falsely Advertise Rates And Codes For AliExpress I Got Jipped Big Time So Deleted My Account Not A Forgiving Person!

Chris Anthony • 2025-02-13T02:22:36.152Z

Been giving this app a chance for a year now since its the only one i can find here, however It seems like after every update is a downgrade and introduces defects. After the latest update, products that decrease in price no longer displays in the list, nor do I get any notifications. What a pile of garbage!

Summary of Key Insights

The Karma app aims to be a comprehensive shopping assistant, but user reviews reveal a mixed reception. While some users praise its ability to track prices, provide coupons, and offer a convenient wishlist, a significant portion report issues with inaccurate sales notifications, non-functional coupons, and general bugs. The app's reliability and accuracy are major concerns. The overall sentiment is neutral to slightly negative, with a substantial number of 1-star reviews offsetting the positive 5-star ratings. The app has potential, but needs significant improvements to live up to its promises.

  • Strengths: Easy to use for some, helpful for price tracking and wishlists (when working), potential for coupon savings.
  • Weaknesses: Inaccurate sales notifications, non-functional coupons, bugs, slow performance, unreliable price tracking, issues with currency conversion, limited support for some regions/stores, intrusive behavior (e.g., reappearing after uninstall, email spam).
  • Overall Rating: Based on the provided data, the app has an average rating that is likely between 3 and 3.5 stars.
  • Score Distribution: 36% 5-star, 13% 4-star, 11% 3-star, 9% 2-star, 31% 1-star. This shows a polarized distribution, with a large number of both very positive and very negative reviews.

Data & Methodology Overview

  • Data Sample Size: 100 reviews
  • Time Frame: Not specified, but likely recent given the mention of recent updates in some reviews.
  • Analysis Methods: Qualitative analysis focusing on identifying recurring themes, sentiment expressed in the reviews, and feature requests. Quantitative analysis based on the star rating distribution. Keyword extraction was performed to identify common issues and positive aspects.

Key User Pain Points

  • Inaccurate Sales Notifications: Users frequently report receiving notifications about sales that are not actually valid when they click through to the store. This leads to frustration and a loss of trust in the app.
  • Non-Functional Coupons: Many users claim that the coupon codes provided by the app do not work at checkout.
  • Bugs and Performance Issues: Users report various bugs, including slow loading times, freezing, inability to add items, currency conversion problems, and the app not loading at all.
  • Limited Regional Support: Some users find the app less useful outside of the US, with fewer supported stores and coupons.
  • Intrusive Behavior: Reports of the app reappearing after uninstall and sending email spam even after unsubscribing.
  • Data Security Concerns: One user reported the app stealing data and disrupting their WiFi connection.
  • Misleading Advertisements: Users report that the app advertises features (like flight deals) that don't exist within the app.
  • Unexpected Charges/Unauthorized Transactions: One user reported unauthorized charges and shipments.

Frequently Requested Features

  • Improved Regional Support: More support for stores and coupons in countries outside the US (e.g., Australia, India, UK).
  • Currency Support: Proper currency conversion and support for more currencies (e.g., INR).
  • Object Recognition: The ability to take a photo of an item and have the app find it.
  • Notes on Items: The ability to add notes to saved items for personal reference.
  • Filtering and Sorting: More advanced filtering and sorting options for saved items (e.g., by store, in-stock/out-of-stock).
  • Integration with more websites The ability to save deals from more websites.

Strengths and Positive Aspects

  • Price Tracking: Users appreciate the ability to track prices and receive notifications when prices drop.
  • Wishlist Functionality: The wishlist feature is valued for organizing desired items.
  • Coupon Savings: Some users report successfully saving money with the app's coupons.
  • Ease of Use: Some users find the app easy to use and navigate (although this is not a universal sentiment).
  • Restock Notifications: Appreciated by users looking for items that are out of stock.
  • Customer Support Responsiveness: Some users reported that the development team has listened to user problems and has been quick to respond.

Prioritized Action Recommendations

  • High Priority:

    • Fix Inaccurate Sales Notifications: This is the most frequently reported issue and significantly damages user trust. Implement rigorous testing and verification of sales data.
    • Address Non-Functional Coupons: Verify the validity of coupons before displaying them to users. Partner with retailers to ensure coupon codes are up-to-date.
    • Resolve Bugs and Performance Issues: Prioritize bug fixes and performance improvements. Invest in thorough testing across different devices and operating systems.
    • Investigate Security Concerns: Immediately investigate the report of data theft and WiFi disruption. Take steps to ensure user data security and privacy.
    • Stop Email Spam: Respect unsubscribe requests and ensure users are not receiving unwanted emails.

  • Medium Priority:

    • Improve Regional Support: Expand support for stores and coupons in other countries. Allow users to specify their location for more relevant results.
    • Enhance Currency Support: Fix currency conversion issues and add support for more currencies.
    • Refactor App Code: Reviews indicate that the app has gotten worse over time, which might indicate the need to refactor the code.
    • Address Misleading Advertisements: Ensure that all advertised features are actually available within the app.
    • Address Unauthorized Transactions: Investigate and resolve any reports of unauthorized charges or shipments.

  • Low Priority:

    • Implement Requested Features: Consider adding features like object recognition, notes on items, and advanced filtering options.
    • Improve UI/UX: Address complaints about the app's design and navigation.

Opportunities for Startup Ideas

  • Hyper-Localized Shopping Assistant: A shopping app focused on a specific region or city, providing accurate information on local deals and promotions.
  • AI-Powered Coupon Verification: A service that automatically verifies the validity of coupon codes before users attempt to use them.
  • Secure Shopping Browser: A browser specifically designed for online shopping, with built-in security features to protect user data and privacy.
  • Visual Search for Shopping: An app that allows users to take a picture of an item and instantly find similar products online.

Trends and Observations

  • Negative Sentiment Trend: There is a tendency for more recent reviews to be negative, with users complaining about the app's performance degrading over time.
  • Polarized Opinions: The high number of both 5-star and 1-star reviews suggests that the app experience is highly variable. Some users have a positive experience, while others encounter significant problems.
  • Buggy Updates: Several reviews indicate that updates introduce new bugs or worsen existing problems.

Conclusion

The Karma app has the potential to be a valuable shopping tool, but it is currently plagued by reliability issues and inaccurate information. Addressing the key user pain points, particularly inaccurate sales notifications and non-functional coupons, is crucial for improving user satisfaction and building trust. Prioritizing bug fixes, performance improvements, and enhanced regional support will also contribute to a better user experience. Overall, the app needs significant improvements to live up to its promises and achieve its full potential. The high number of negative reviews warrants serious attention.

Original App Link

https://play.google.com/store/apps/details?id=com.shoptagr&referrer=af_tranid%3Du8q-dDWI-Q6HQDQlLBmOHg%26pid%3DBeta_Organic