Customer Reviews (76)

gosai dhruval • 2025-08-14T04:00:10.113Z

nice app

Levi Arriaza • 2025-08-08T14:28:34.800Z

met people on here had lots of fun even try a 3 sum it was amazing 👏

Reinier Huggett • 2025-08-08T09:00:44.449Z

Great app haven't met someone yet but is wil most likely come

Summary of Key Insights

The 3Fun app, designed for open-minded individuals and couples seeking connections, receives mixed reviews. While some users report positive experiences, including finding matches and enjoying the app's functionality, a significant portion express frustration with fake profiles, paywalls, and account banning issues. The app's claims of being free are often disputed, as core features like seeing who likes you and sending messages are locked behind a premium subscription. The overall sentiment is neutral to slightly negative, influenced heavily by the large number of 1-star reviews. The score distribution reveals a polarized user experience, with nearly equal numbers of 1-star and 5-star ratings.

Key Strengths:

  • Potential for unique connections and experiences.
  • Easy to use interface (mentioned by some).
  • Good design (mentioned by one user).

Key Weaknesses:

  • Prevalence of fake profiles and scammers.
  • Aggressive paywall limiting core functionality.
  • Unjustified account bans.
  • Poor customer support.
  • Technical issues (crashing, login problems).

Overall Rating: 2.97 (based on review data)

Score Distribution:

  • 5-star: 44.7%
  • 4-star: 2.6%
  • 3-star: 5.3%
  • 2-star: 6.6%
  • 1-star: 40.8%

Data & Methodology Overview

  • Data Sample Size: 76 reviews
  • Time Frame: Not specified, but assumed to be recent based on the review content.
  • Analysis Methods:
    • Sentiment analysis (manual assessment based on review text).
    • Keyword extraction (identifying frequently used words and phrases).
    • Categorical analysis (grouping reviews by topic, e.g., fake profiles, paywall).

Key User Pain Points

  • Fake Profiles/Scammers: Many users report encountering fake profiles and suspect the presence of AI bots or individuals trying to lure users to other services. This significantly diminishes the app's credibility and user trust.
  • Paywall: The app's core functionality, such as seeing who likes you and sending messages, is locked behind a paywall. Users feel misled by the app's claim of being free. The pricing is perceived as too high for the value offered.
  • Unjustified Account Bans: Several users claim their accounts were banned without valid reasons, leading to frustration and a sense of unfairness.
  • Technical Issues: Some users report technical issues such as app crashes, login problems, and difficulties setting up couple accounts.
  • Poor Customer Support: Users complain about the lack of response or unhelpful responses from customer support regarding bans and other issues.
  • Verification Issues: Users are facing issues with photo verification.

Frequently Requested Features

  • Improved Profile Verification: Users want more robust profile verification to eliminate fake accounts.
  • More Free Functionality: Users desire more core features to be accessible without a premium subscription.
  • Better Customer Support: Users need a responsive and helpful customer support system to address their concerns.
  • Improved Couple Account Setup: Users are experiencing issues when setting up couple accounts.
  • More Interactive Users: Some users find the app boring and not very interactive.

Strengths and Positive Aspects

  • Potential for Unique Connections: Some users have found the app helpful in meeting like-minded individuals and exploring alternative relationship styles.
  • Easy to Use (for some): A few users mention the app's ease of use and straightforward interface.
  • Good Design (for some): One user specifically praised the app's design.
  • Niche: The app caters to a specific niche, providing a platform for people interested in open relationships and alternative lifestyles.

Prioritized Action Recommendations

High Priority:

  • Implement Robust Profile Verification (Impact: High, Frequency: High): Invest in advanced profile verification methods (e.g., AI-powered image analysis, phone number verification) to significantly reduce the number of fake profiles and scammers.
  • Re-evaluate Paywall Strategy (Impact: High, Frequency: High): Offer more value in the free version to attract and retain users. Consider alternative monetization strategies that are less intrusive.
  • Improve Account Ban Process (Impact: High, Frequency: Medium): Implement a transparent and fair account ban process with clear reasons for bans and an appeal mechanism.
  • Address Technical Issues (Impact: High, Frequency: Medium): Fix app crashes, login problems, and other technical glitches reported by users.

Medium Priority:

  • Enhance Customer Support (Impact: Medium, Frequency: Medium): Improve customer support responsiveness and provide helpful solutions to user issues.
  • Improve Couple Account Setup (Impact: Medium, Frequency: Low): Streamline the process for setting up and managing couple accounts.
  • Address Photo Verification Issues (Impact: Medium, Frequency: Low): Resolve the issue of photos getting stuck during the verification process.

Low Priority:

  • UI Enhancements: Improve the accessibility and intuitiveness of the settings page UI.

Opportunities for Startup Ideas

  • AI-Powered Scam Detection Service: Develop a service that utilizes AI to identify and flag potential scams on dating apps, offering users an extra layer of protection.
  • Transparent Moderation Platform: Create a platform that allows users to report and track the status of reported profiles, promoting transparency and accountability in moderation.
  • Alternative Monetization Models for Dating Apps: Explore innovative monetization strategies beyond paywalls, such as in-app events, virtual gifts, or partnerships with relevant businesses.

Trends and Observations

  • Polarized Sentiment: The app receives a significant number of both 1-star and 5-star reviews, indicating a highly polarized user experience.
  • Focus on Paid Features: Many negative reviews center around the app's paywall and the perceived lack of value in the free version.
  • Concerns about Authenticity: The prevalence of fake profiles is a recurring theme in negative reviews, suggesting a need for improved profile verification.

Conclusion

The 3Fun app has the potential to be a valuable platform for individuals and couples seeking open-minded connections. However, the app's success is hindered by fake profiles, an aggressive paywall, and issues with account banning and customer support. To improve the user experience and increase user satisfaction, the developers should prioritize implementing robust profile verification, re-evaluating the paywall strategy, and improving the account ban process and customer support. By addressing these key pain points, 3Fun can build a more trustworthy and enjoyable platform for its users. The overall recommendation is to focus on building trust and providing value to free users to improve retention and attract new users.

Original App Link

https://play.google.com/work/apps/details?id=com.threesome.swingers.threefun