Customer Reviews (500)

Myles1229 • 2025-03-21T18:19:50-07:00

Stupid pls just delete it for me

🌟Luna⭐️ • 2025-03-21T17:27:18-07:00

HAY DAY is the most best relaxing game I’ve ever played in my life. I’ve been playing this game since 2014 but I forgot to put a review until now. I am saying this and I am recommending this that you play this game. This is like an anti-stress toy in a game like a farm I repeat you should play this game and I really recommend playing this game. It’s a whole lot of fun. It’s really fun. Try it now. I really like the new updates and the only thing is that we don’t get a lot of diamonds, but I am telling you that we should, all of us should play this game

Sad mom.. • 2025-03-21T09:56:31-07:00

I started playing hay day with my daughter and loved it. I removed my credit card from my Apple app account. With this forced update I can’t download as it requires a credit card. This is a game that isn’t to require purchases. We are extremely sad as we will not be continuing and abandoning our level 51 farm. Would recommend to developers to not mandate the credit card.

Hay Day App Review Analysis

1. Summary of Key Insights

Hay Day enjoys a generally positive sentiment, with many users praising its relaxing gameplay, engaging activities, and lack of forced advertisements. The game's longevity and the ability to play with friends and family are also frequently cited as strengths. However, recurring issues like account recovery problems, glitches, slow progression without spending money, and the perceived manipulation of in-game resources detract from the overall user experience. The rising frustration surrounding diamond costs and the abundance of bot accounts are also notable concerns.

Key Strengths:

  • Relaxing and engaging gameplay
  • No forced ads
  • Social aspects (playing with friends and family)
  • Frequent updates and events
  • Customization and decoration options

Key Weaknesses:

  • Account recovery issues
  • Glitches and bugs (freezing, lost progress)
  • Slow progression without spending money ("pay-to-win" perception)
  • High diamond costs
  • Bot accounts in the newspaper
  • Issues with item purchases (money taken, but items not received)

Overall Sentiment: Positive, but with growing concerns.

Quantitative Metrics:

  • Overall Rating: Based on the provided score distribution, the average rating is approximately 4.02 stars.
  • Score Distribution:
    • 5-star: 49.4% (247/500)
    • 4-star: 15.4% (77/500)
    • 3-star: 8.6% (43/500)
    • 2-star: 6.2% (31/500)
    • 1-star: 20.4% (102/500)

2. Data & Methodology Overview

  • Data Sample Size: 500 reviews
  • Time Frame: The reviews are from recent submissions, likely spanning a period of weeks or months, given the consistent mention of current events and updates.
  • Analysis Methods:
    • Sentiment Analysis: Categorizing reviews as positive, negative, or neutral based on the language used.
    • Keyword Extraction: Identifying frequently used words and phrases to determine common themes and issues.
    • Topic Modeling: Grouping reviews based on the subjects discussed (e.g., account issues, gameplay concerns, feature requests).
    • Frequency Analysis: Counting the number of times specific issues or requests are mentioned.

3. Key User Pain Points

  • Account Recovery Issues: Many users report difficulty recovering their accounts after switching devices or experiencing problems with Supercell ID. This is a major source of frustration, especially for long-time players who have invested significant time and money in the game.
  • Glitches and Bugs: Several reviews mention glitches such as the game freezing, progress being lost, items disappearing after purchase, and issues with the derby.
  • Slow Progression Without Spending Money: A common complaint is that the game becomes increasingly difficult to progress in without making in-app purchases. This is often described as a "pay-to-win" model. Long wait times for production and a perceived scarcity of essential items contribute to this frustration.
  • High Diamond Costs: Users feel that diamonds, the premium currency, are too expensive and that essential features (like hiring Tom) require too many diamonds.
  • Bot Accounts in the Newspaper: The newspaper is often flooded with listings from bot accounts selling sugar cane, making it difficult for players to find the items they need.
  • Inadequate Storage: Users frequently complain about the limited storage space in the barn and silo, making it difficult to manage resources and upgrade the farm.
  • Customer Service Issues: Many reviews express dissatisfaction with the customer service, citing automated responses, lack of helpfulness, and inability to resolve account issues.
  • Derby Issues: Some report derby glitches that prevent them from claiming rewards or completing tasks.

4. Frequently Requested Features

  • Trading/Gifting Between Players: A common request is the ability to directly trade items or gift diamonds/items to friends and neighbors.
  • Selling Decorations: Users want to be able to sell unwanted decorations to free up storage space and earn coins.
  • More Storage Options: Expanding barn and silo capacity, or creating new storage buildings, is a highly requested feature.
  • Improved Newspaper Filtering/Search: Users want a search function or better filtering options in the newspaper to find specific items more easily.
  • More Ways to Earn Diamonds: Players desire more opportunities to earn diamonds without having to spend real money.
  • Cancel Production Queue: The ability to cancel items in the production queue is a frequently mentioned quality-of-life improvement.
  • Lock Plots of Land: A feature to lock plots of land to prevent accidental selection.
  • Night Mode: A night mode option for easier playing at night.
  • Better Avatar Options: More avatar customization options.
  • More Dairy Barns: A second dairy barn is requested to alleviate production bottlenecks.

5. Strengths and Positive Aspects

  • Relaxing and Engaging Gameplay: Many users find the game relaxing and enjoyable, providing a sense of accomplishment and escapism.
  • No Forced Ads: A significant selling point is the absence of intrusive advertisements.
  • Social Aspects: The ability to play with friends and family, join neighborhoods, and help other players is highly valued.
  • Frequent Updates and Events: Regular updates and events keep the game fresh and engaging.
  • Customization and Decoration Options: Users appreciate the ability to customize their farms and express their creativity through decorations.
  • Cute and Charming Aesthetics: The game's graphics and animal designs are widely praised for their cuteness.
  • Long-Term Goals: The game provides a sense of long-term progression and achievement.

6. Prioritized Action Recommendations

PriorityIssueRecommendation
HighAccount Recovery IssuesImplement a more robust and user-friendly account recovery system with improved verification methods and human support escalation.
HighGlitches and BugsPrioritize bug fixes and implement a more rigorous testing process for new updates. Focus on stability and performance improvements.
HighBot Accounts in the NewspaperImplement stricter measures to detect and ban bot accounts. Improve newspaper algorithms to ensure a wider variety of items are available.
MediumHigh Diamond CostsRe-evaluate diamond costs for essential features and offer more opportunities to earn diamonds through gameplay.
MediumInadequate StorageIncrease barn and silo capacity or introduce new storage options to alleviate resource management issues.
MediumCustomer Service IssuesImprove customer service response times and provide more personalized support. Invest in training for support staff to handle complex account issues.
Medium"Pay-to-Win" PerceptionRebalance the game economy to ensure that players can progress at a reasonable pace without feeling pressured to spend money. Reduce wait times for production or increase the availability of essential resources.
LowLack of Trading/Gifting Between PlayersConsider adding a secure trading system to allow players to exchange items with friends and neighbors.
LowInability to Sell DecorationsImplement a feature to allow players to sell unwanted decorations for coins.
LowDerby IssuesInvestigate and resolve derby glitches that prevent players from claiming rewards or completing tasks.
LowWant of lock plotsImplement a feature to lock plots of land to prevent accidental selection.
LowLack of night modeImplement a feature to allow a night mode for easier playing at night.

7. Opportunities for Startup Ideas

  • Hay Day Companion App: A third-party app could offer tools for optimizing farm layouts, tracking resource production, and coordinating trades with other players.
  • Advanced Hay Day Analytics: A service providing detailed analytics on player behavior, resource usage, and neighborhood performance.
  • Hay Day Marketplace: A secure platform for players to buy and sell in-game items for real money (potentially violating Supercell's terms of service, but demonstrating a market demand).
  • Hay Day Coaching Service: Personalized coaching to help players optimize their farms and strategies.

8. Trends and Observations

  • Language Preferences: The reviews are predominantly in English, but there are also reviews in Spanish, Russian, Chinese, Arabic, and Vietnamese, indicating a global player base.
  • Long-Term Players: Many reviewers mention playing the game for several years, highlighting its enduring appeal.
  • Shift in Sentiment: Some long-time players express concerns about the game becoming more focused on monetization in recent years.
  • Seasonal Themes: The reviews reflect the game's seasonal events and decorations, with mentions of Christmas themes lingering past the holiday season.
  • Family Play: Many users play the game with family members, indicating its appeal across generations.

9. Conclusion

Hay Day remains a popular and engaging farming simulator, but it faces challenges related to account security, gameplay balance, and customer support. Addressing the prioritized action recommendations, particularly those related to account recovery, glitches, and the perceived "pay-to-win" aspect, is crucial for maintaining player satisfaction and ensuring the game's long-term success. By focusing on these key areas, Supercell can enhance the user experience and solidify Hay Day's position as a leading mobile game.

Overall Recommendation: Focus on fixing the critical bugs and addressing the account recovery issues. Re-evaluate the diamond economy to improve the gameplay balance for non-paying players. Monitor and combat bot activity to ensure a fair and enjoyable experience for all.

10. Original App Link

https://apps.apple.com/us/app/hay-day/id506627515?uo=2