Customer Reviews (108)

W Mac pharmd • 2024-12-06T11:27:10-07:00

Utilize ABx info for my patients

GPDash • 2024-11-13T18:08:40-07:00

Fabulous resource - worth every bit of the $24.95 subscription price and more !

idc glendora • 2024-07-24T10:41:36-07:00

Can’t access

Summary of Key Insights

The Johns Hopkins Antibiotic Guide app is generally well-received by medical professionals, particularly those in infectious disease, internal medicine, and pharmacy. Users praise its comprehensive, up-to-date information, ease of use, and clinical relevance. However, significant pain points exist, primarily related to subscription management, access issues after updates, and limitations on device usage. The overall sentiment is positive, but negative reviews often express strong frustration.

Key Strengths:

  • Comprehensive and up-to-date content.
  • Ease of use and navigation.
  • Clinical relevance and practical information.
  • Evidence-based recommendations.

Key Weaknesses:

  • Subscription and access issues (e.g., needing to repurchase after updates, difficulty managing subscriptions).
  • Device limitations (only usable on one device at a time).
  • Glitches preventing access after switching phones.
  • Customer support accessibility issues.

Overall Sentiment: Positive, but with recurring complaints regarding billing and access.

Quantitative Metrics:

  • Overall Rating: Not explicitly stated, but can be inferred.
  • Score Distribution:
    • 5-star: 66.67% (72 reviews)
    • 4-star: 4.63% (5 reviews)
    • 3-star: 7.41% (8 reviews)
    • 2-star: 0.93% (1 review)
    • 1-star: 20.37% (22 reviews)

Data & Methodology Overview

  • Data Sample Size: 108 reviews
  • Time Frame: Not explicitly stated, but reviews appear to be from recent years, possibly spanning several years.
  • Analysis Methods: Sentiment analysis (categorizing reviews as positive, negative, or neutral), keyword extraction (identifying frequently mentioned terms and issues), and thematic analysis (grouping related issues and features).

Key User Pain Points

  • Subscription/Access Issues: Many users report being charged unexpectedly, having difficulty canceling subscriptions, or losing access to the app after updates or switching devices, despite having paid for it. Some users feel forced to repurchase the app after updates, which is a major source of frustration.
  • Device Limitations: The inability to use the app on multiple devices (e.g., iPhone and iPad) with a single subscription is a common complaint.
  • Account and Login Problems: Users report issues with password resets, difficulty logging in, and problems restoring purchases on new devices.
  • Customer Support: Some users have difficulty reaching customer support or receiving timely assistance with their issues.
  • App Glitches/Bugs: Some users report the app not loading content or experiencing other technical issues.

Frequently Requested Features

  • Multi-Device Support: Allow users to use the app on multiple devices with a single subscription.
  • Note-Taking Functionality: Ability to add personal notes to entries.
  • Pediatric Guidelines: Inclusion of pediatric care guidelines.
  • Offline Access Improvements: Ensure reliable offline access to content.
  • Interaction Checker (HIV Guide): Addition of a drug interaction checker within the HIV guide.
  • Improved Search: More robust and user-friendly search functionality.
  • Regional Antibiogram Integration: Ability to input regional antibiogram data to highlight more effective antibiotic choices.

Strengths and Positive Aspects

  • Comprehensive and Up-to-Date Information: Users consistently praise the app for its thorough and current content, especially regarding antibiotic management and infectious diseases.
  • Ease of Use: Many users find the app easy to navigate and use, making it a valuable quick reference tool.
  • Clinical Relevance: The app is highly regarded for its practical clinical information and evidence-based recommendations.
  • Valuable for Training: Residents and fellows find the app particularly helpful during their training.
  • Superior to Alternatives: Some users consider it superior to other similar apps, such as the Sanford Guide.
  • Excellent Resource for Stewardship: Many users feel that the app is a great resource for antibiotic management and stewardship.

Prioritized Action Recommendations

High Priority:

  • Address Subscription and Access Issues: Implement a more transparent and user-friendly subscription management system. Provide clear instructions on how to cancel subscriptions and restore purchases. Investigate and resolve issues related to users being charged unexpectedly or losing access after updates.
  • Implement Multi-Device Support: Allow users to use the app on multiple devices (e.g., iPhone and iPad) with a single subscription. This is a frequently requested feature and a major pain point for many users.
  • Improve Customer Support: Enhance customer support responsiveness and accessibility. Provide multiple channels for users to contact support and ensure timely resolution of issues.

Medium Priority:

  • Fix App Glitches/Bugs: Address any reported technical issues, such as content not loading or login problems.
  • Enhance Account Management: Simplify the account creation and password reset processes.
  • Add Note-Taking Functionality: Allow users to add personal notes to entries for customized learning and reference.

Low Priority:

  • Consider Pediatric Guidelines: Evaluate the feasibility and value of including pediatric care guidelines.
  • Interaction Checker (HIV Guide): Add a drug interaction checker to the HIV guide.
  • Regional Antibiogram Integration: Explore the possibility of integrating regional antibiogram data.

Opportunities for Startup Ideas

  • Subscription Management Tool for Medical Apps: A separate app or service that helps medical professionals manage their subscriptions to multiple medical apps, providing reminders, cancellation options, and consolidated billing.
  • Personalized Antibiotic Guide: An app that allows users to input regional antibiogram data and customize antibiotic recommendations based on local resistance patterns.
  • Medical App Bundle Manager: A platform to manage and update all medical apps on a device, ensuring compatibility and data integrity across different iOS versions.

Trends and Observations

  • Recurring Complaints: Subscription issues and device limitations are recurring themes in negative reviews.
  • iOS Update Problems: A significant number of users reported issues after iOS updates, suggesting a need for better testing and compatibility.
  • Comparison to Sanford Guide: The Sanford Guide is frequently mentioned as a competitor, with some users preferring the Johns Hopkins Guide for its ease of use and clinical management details.
  • Language Preference: The majority of reviews are in English, but there is at least one review in Portuguese, indicating some international usage.

Conclusion

The Johns Hopkins Antibiotic Guide is a valuable tool for medical professionals, but subscription and access issues are detracting from the user experience. Addressing these issues, particularly by implementing multi-device support and improving subscription management, would significantly enhance user satisfaction and improve the app's reputation. A focus on proactive iOS update compatibility testing is also crucial. Overall, the app has a strong foundation, and targeted improvements can solidify its position as a leading resource for antibiotic and infectious disease information.

Original App Link

https://apps.apple.com/us/app/johns-hopkins-antibiotic-guide/id429504851?uo=2