Customer Reviews (100)

Tim Othy • 2025-03-27T20:42:47.224Z

will not link to my FiOS account but the app on my phone linked to my FiOS account with no problem

Michael Gluckstadt • 2025-03-27T00:38:48.745Z

crashes more often than it works

Jose Liriano • 2025-03-20T22:41:48.639Z

this app sucks can we get the yes app back ,I can't log in and it keeps saying go to your mobile app smh

Summary of Key Insights

The Gotham Sports app is currently facing severe issues, resulting in an overwhelmingly negative user experience. The primary problem revolves around the app's instability, with users frequently reporting crashes, errors, and the need to constantly reinstall the app to make it function even temporarily. Connectivity issues with TV providers and login problems are also prevalent. The overall sentiment is extremely negative, with 100% of the reviews giving a 1-star rating. The app is considered by many users to be a significant downgrade from previous solutions like the MSG+ app. There are no apparent strengths identified in the reviews provided.

Data & Methodology Overview

  • Data Sample Size: 100 reviews
  • Time Frame: The reviews appear to be recent, with some mentioning specific dates in November 2024.
  • Analysis Methods: The analysis primarily involved manual review and categorization of user comments to identify recurring themes, pain points, and feature requests. Sentiment analysis was performed qualitatively based on the language used in the reviews.

Key User Pain Points

  • Frequent Crashing and Errors: The most common complaint is that the app crashes frequently or displays error messages, rendering it unusable.
  • Constant Reinstallation Required: Many users report that they have to uninstall and reinstall the app every time they want to use it.
  • Login Issues: Users experience problems logging in, often having to re-enter their credentials and re-link their TV provider every time they open the app.
  • Connectivity Problems: The app struggles to connect to or authenticate with various TV providers (e.g., FiOS, DirecTV Stream, Xfinity).
  • Poor Customer Service: Users who contacted customer service reported unhelpful or useless assistance.
  • Functionality Degradation: Users feel the app is a downgrade compared to previous apps like MSG+. They miss features and find the current app less reliable.
  • Streaming Issues: Problems such as video freezing, audio continuing when video freezes, and inability to rewind or fast forward properly are mentioned.

Frequently Requested Features

  • Stability and Reliability: The overwhelming request is for the app to simply work consistently without crashing or requiring reinstallation.
  • Remembered Login Credentials: Users want the app to remember their login information and TV provider credentials.
  • Improved Streaming Functionality: Fixes for video freezing, audio sync issues, and proper rewind/fast forward controls are desired.
  • Return to Previous App (MSG+): A significant number of users explicitly request a return to the previous app, MSG+.

Strengths and Positive Aspects

  • There are no discernible strengths or positive aspects mentioned in the provided reviews. All reviews are overwhelmingly negative.

Prioritized Action Recommendations

High Priority:

  • Address Crashing and Errors: Investigate and fix the root causes of the frequent crashes and error messages. This is the most critical issue.
  • Improve Login and Authentication: Resolve issues with login persistence and TV provider authentication. Ensure users only need to log in once.
  • Enhance Stability and Reliability: Focus on making the app stable and reliable, eliminating the need for constant reinstallation.
  • Improve Customer Service: Train customer service representatives to effectively troubleshoot common issues and provide helpful assistance.

Medium Priority:

  • Streaming Functionality: Address issues related to video freezing, audio sync problems, and broken rewind/fast forward controls.
  • Thorough Testing: Implement a rigorous testing process before releasing new versions to prevent regressions and identify bugs early.

Low Priority:

  • Consider User Interface/Experience (UI/UX) Improvements: While not explicitly mentioned, a general review of the UI/UX might reveal opportunities for improvement after the core stability issues are addressed.

Opportunities for Startup Ideas

  • Automated App Repair Service: A service that automatically detects and repairs common app issues like crashing, login problems, and connectivity errors. This could be a valuable tool for users struggling with unreliable apps.
  • User-Friendly Streaming Platform: A streaming platform that prioritizes stability, reliability, and a seamless user experience, addressing the pain points identified in the Gotham Sports app reviews.
  • Robust App Testing Platform: A platform that provides comprehensive app testing services, including automated testing, user feedback collection, and bug tracking, to help developers identify and fix issues before release.

Trends and Observations

  • Strong Negative Sentiment: The sentiment is uniformly negative, indicating a widespread and significant problem with the app.
  • Regression from Previous Solution: Users consistently compare the Gotham Sports app unfavorably to the previous MSG+ app, suggesting a significant decline in quality and functionality.
  • Recurring Reinstallation Issue: The need to constantly reinstall the app is a pervasive theme, highlighting a fundamental flaw in the app's design or implementation.

Conclusion

The Gotham Sports app is currently in a severely problematic state, resulting in a highly negative user experience. The primary focus must be on addressing the app's stability issues, improving login and authentication processes, and enhancing customer service. Failure to address these issues promptly could lead to significant user churn and damage to the brand's reputation. A complete overhaul of the app's architecture and testing processes may be necessary. The recommendation is to prioritize stability and reliability above all else, even if it means temporarily delaying the introduction of new features.

Original App Link

https://play.google.com/store/apps/details?id=com.gothamsports.gotham.tv