Customer Reviews (100)

Emanuel Huber • 2025-03-24T06:56:41.853Z

Costa pure creare un semplice pdf.

sourabh dev sahu • 2025-03-24T06:29:03.272Z

sharing doc is not working. whenever i tap share button, it gets stuck at circling loading screen

jeba rani • 2025-03-24T06:01:29.860Z

Nice

Summary of Key Insights

The Adobe Acrobat Reader app enjoys a generally positive sentiment, reflected in its high number of 5-star reviews. Users appreciate its core functionality as a PDF reader and its ease of use. However, several recurring issues detract from the overall experience. Key weaknesses include unexpected charges after trial periods, bugs affecting file reading and compression, intrusive advertising, and concerns regarding data privacy. The new AI Assistant feature, while potentially useful, is also a source of frustration for some users who find the promotional button intrusive. The app's performance on Android devices and subscription management are also areas of concern.

Overall Rating: High (based on review scores), but with significant points of friction. Score Distribution: 64% 5-star, 8% 4-star, 1% 3-star, 8% 2-star, 19% 1-star.

Data & Methodology Overview

  • Data Sample Size: 100 reviews
  • Time Frame: Not specified, but assumed to be recent based on the content of the reviews (e.g., mentions of the AI Assistant).
  • Analysis Methods:
    • Sentiment analysis (categorizing reviews as positive, negative, or neutral based on keywords and overall tone).
    • Keyword extraction (identifying frequently mentioned terms and topics).
    • Manual review and categorization of issues and feature requests.

Key User Pain Points

  • Unexpected Charges After Trial: Multiple users reported being charged after canceling their free trial, leading to significant frustration and accusations of deceptive practices.
  • Bugs and Technical Issues: Users experienced problems with opening certain PDFs, file compression, and app crashing, especially on Android devices and iPad Pro.
  • Intrusive Advertising: Excessive ads negatively impact usability and lead to users deleting the app.
  • Subscription Issues: Users with existing subscriptions on other devices (e.g., laptops) faced difficulties accessing the same features on the mobile app, being prompted to pay again.
  • AI Assistant Button Annoyance: Users who do not want to use the AI Assistant find the promotional button intrusive and wish for an option to remove it.
  • Data Privacy Concerns: Users expressed concerns about the app collecting personal data, photos, and videos, and potentially deleting them.
  • Basic features requiring subscriptions: Many users find it frustrating that basic PDF editing functions (e.g., deleting or reordering pages) require a paid subscription.
  • File Saving Issues: Some users have problems saving files to their preferred cloud storage without being forced to use Adobe's cloud platform.

Frequently Requested Features

  • Option to Remove AI Assistant Button: Users want the ability to hide or disable the AI Assistant promotional button if they are not interested in using the feature.
  • Seamless Subscription Syncing: Users expect their existing Adobe Acrobat subscriptions to work seamlessly across all devices without requiring separate payments.
  • Improved Stability and Bug Fixes: Users desire a more stable and reliable app, especially on Android devices.
  • More Free Features: Users want basic PDF editing functions to be available without a subscription.
  • Clearer Trial Information: Users request more transparent communication about the terms of the free trial and cancellation process.

Strengths and Positive Aspects

  • Core PDF Reading Functionality: Users generally find the app effective for viewing and opening PDF files.
  • Ease of Use: Many users describe the app as quick, clear, and easy to use.
  • Convenience: Users appreciate the ability to access and manage PDF files on their mobile devices.
  • Good for Specific Tasks: Some users find the app essential for tasks like printing PDF documents.
  • Liquid Mode: Some users appreciate the liquid mode for optimal PDF viewing.

Prioritized Action Recommendations

High Priority:

  • Address Trial and Subscription Issues: Immediately investigate and resolve the reports of users being charged after canceling their free trials. Implement a clearer and more transparent cancellation process. Ensure subscriptions sync seamlessly across devices.
  • Fix Bugs and Improve Stability: Prioritize bug fixes and performance improvements, particularly on Android devices. Focus on resolving issues related to file reading, compression, and app crashing.
  • Reduce Intrusive Advertising: Re-evaluate the placement and frequency of ads to minimize disruption to the user experience. Consider offering a paid ad-free option.

Medium Priority:

  • Provide Option to Hide AI Assistant Button: Add an option to disable or hide the AI Assistant promotional button for users who do not want to use the feature.
  • Enhance Data Privacy Communication: Clearly communicate the app's data privacy practices and address user concerns about personal data collection and deletion.
  • Offer More Free Features: Consider making some basic PDF editing functions (e.g., deleting pages) available for free to improve user satisfaction.

Low Priority:

  • Improve Google Drive Integration: Ensure seamless integration with Google Drive for file saving and access.
  • Provide Short Video Tutorials: Offer short video tutorials to guide users on how to use the app's features.

Opportunities for Startup Ideas

  • Simplified PDF Editor with Transparent Pricing: A PDF editor app that offers a clear and straightforward pricing model, avoiding deceptive trial practices.
  • Privacy-Focused PDF Reader: A PDF reader app that prioritizes user privacy and minimizes data collection.
  • Subscription Management Tool for Adobe Products: A third-party app that helps users manage their Adobe subscriptions and avoid unexpected charges.
  • AI-Powered PDF Summarization Tool with Opt-In Only Activation: An AI-powered summarization tool that is only activated if the user explicitly opts-in, avoiding intrusive popups.

Trends and Observations

  • Negative Sentiment Around Monetization: Users are highly sensitive to perceived "nickel and diming" tactics, especially when basic features are locked behind a paywall.
  • Android Performance Issues: A disproportionate number of negative reviews mention performance issues on Android devices, suggesting a need for platform-specific optimization.
  • Language Preferences: Several reviews are in languages other than English (e.g., Italian, Hindi), indicating a need for localized support and content.
  • AI Feature Reception: While the AI Assistant is a prominent feature, user reception is mixed. Some find it useful, while others find the promotion of it intrusive.

Conclusion

The Adobe Acrobat Reader app remains a popular choice for PDF viewing, but several issues threaten its reputation. Addressing the concerns regarding unexpected charges, bugs, intrusive advertising, and data privacy is crucial. By focusing on improving stability, transparency, and user control, Adobe can enhance the app's overall user experience and maintain its position as a leading PDF reader. The new AI Assistant feature needs to be implemented in a way that is less intrusive and respects user preferences.

Overall Recommendation: Address the high-priority issues immediately to prevent further user frustration and negative reviews. Continuously monitor user feedback and iterate on the app to improve its performance, usability, and transparency.

Original App Link

https://play.google.com/store/apps/details?id=com.adobe.reader