Customer Reviews (500)

JenLorra • 2025-03-26T10:26:20-07:00

A lot of features have been added since I started with the app. I love that I can have it both on my phone and on my PC. I definitely recommend it if you have a lot of photos. If you want to share photos, you can do that as well. There is also a Family Tree option.

char2me • 2025-03-23T10:16:07-07:00

Takes very little time to scan multiple photos (up to 4 at a time). And it does an excellent job will light adjustment. Well worth it!

alisomom • 2025-03-23T08:20:39-07:00

After experiencing a fire close to my house, I promised myself I would scan the 15 albums I had. I thought it was going to be a challenging and lengthy process. I found Photomyne, and it has been great. The ability to scan multiple pictures at once and add metadata and tags is invaluable. I love this app—it's worth every penny. Having a good phone helps…

Summary of Key Insights

Photomyne Photo Scanner Plus enjoys a very positive overall sentiment, driven by its ease of use, effective scanning capabilities (including multi-photo scanning and automatic corrections), and the ability to preserve and share memories. The app's ability to enhance old photos, including colorization of black and white images, is highly praised. However, some users express frustration with the subscription model, aggressive upselling, and occasional technical issues, such as difficulties with downloading photos, syncing, or glare. The app's core functionality is well-received, but improvements in user experience, pricing transparency, and customer support are needed.

  • Overall Rating: High (predominantly 5-star reviews)
  • Key Strengths: Ease of use, multi-photo scanning, automatic corrections, photo enhancement, colorization, sharing capabilities, ability to scan directly from albums.
  • Key Weaknesses: Subscription model, aggressive upselling, technical issues (downloading, syncing, glare), customer support responsiveness.
  • Overall Sentiment: Positive, with areas for improvement in pricing and support.
  • Score Distribution:
    • 5-star: 86.4% (432/500)
    • 4-star: 5.4% (27/500)
    • 3-star: 1.8% (9/500)
    • 2-star: 1% (5/500)
    • 1-star: 5.4% (27/500)

Data & Methodology Overview

  • Data Sample Size: 500 reviews
  • Time Frame: Not explicitly stated, but the reviews appear to be collected over a significant period, based on mentions of features added "since I started with the app" and users having used the app for "several years."
  • Analysis Methods: The analysis was performed through manual review and thematic coding of the provided text, focusing on identifying recurring themes, sentiments, and user requests. Keyword extraction was implicitly used to identify the most frequent topics. Sentiment analysis was conducted based on the star ratings and textual content of reviews.

Key User Pain Points

  • Aggressive Upselling/Subscription Prompts: Many users find the constant prompts to subscribe or upgrade annoying, especially after purchasing the paid app version. This significantly detracts from the user experience.
  • Subscription Model/Pricing Confusion: Some users feel misled by the pricing structure, especially concerning the initial app purchase price followed by subscription requirements for full functionality and cloud backup. Some users report unexpected charges or difficulty canceling subscriptions. The "10-year subscription" wording is confusing.
  • Technical Issues with Downloading/Syncing: Several users report problems downloading scanned photos to their devices or syncing across multiple devices.
  • Glare Issues: Users struggle with glare when scanning glossy photos, impacting the quality of the scanned images.
  • Customer Support Responsiveness: Some users report difficulty contacting customer support or receiving timely and helpful responses, especially regarding account access or subscription issues.
  • Lack of Landscape Mode on iPad: Some iPad users want landscape mode support.
  • Occasional Cropping Issues: The auto-cropping feature sometimes incorrectly crops photos or fails to detect individual photos within a group.
  • Limited Sharing Options/Functionality: Users desire more control over sharing, including the ability to see who albums have been shared with and ensure new additions to shared albums are visible to recipients.
  • Difficulty Importing Existing Photos: Some users want the ability to import existing photos from their device's photo library into the app.

Frequently Requested Features

  • Improved Sharing Options: More control over who albums are shared with, notifications when new photos are added to shared albums, and the ability to share to cloud storage services like Google Photos.
  • Direct Upload from Phone Library: Ability to upload existing photos from the phone's photo library.
  • Better Glare Reduction: Improved algorithms or tools to minimize glare during scanning.
  • Improved Cropping Controls: More manual control over cropping and the ability to correct auto-cropping errors.
  • Desktop Version/Cross-Platform Access: Seamless access and editing across multiple devices (phone, tablet, computer).
  • Video Saving: Ability to save videos within the app.
  • Smaller Replicator Brush: A smaller brush size for the replicator tool to allow for more precise corrections.
  • Option to disable upgrade prompts: A setting to disable the constant prompts to upgrade to a paid subscription.

Strengths and Positive Aspects

  • Ease of Use: The app is widely praised for its intuitive interface and ease of use, even for users with limited technical skills.
  • Multi-Photo Scanning: The ability to scan multiple photos at once is a significant time-saver and a key differentiator.
  • Automatic Corrections: The app's automatic cropping, rotation, and color correction features are highly effective and improve the quality of scanned images.
  • Photo Enhancement: Users appreciate the app's ability to enhance old photos, making them clearer and more vibrant.
  • Colorization: The colorization feature is a popular and well-received addition, bringing old black and white photos to life.
  • Organization and Sharing: The app's organization features (albums, tagging) and sharing capabilities are valued by users who want to preserve and share their memories.
  • Scanning from Albums: The ability to scan photos directly from albums without removing them is a convenient feature.
  • Voice Control: The voice control feature is appreciated for hands-free scanning.
  • Preserving Memories: Users express gratitude for the app's ability to help them preserve and share precious family memories.

Prioritized Action Recommendations

High Priority:

  • Address Upselling Issues: Reduce the frequency and intrusiveness of subscription prompts, especially for users who have already purchased the paid app version. Consider offering a one-time purchase option for core features without ongoing subscriptions.
  • Clarify Pricing and Subscription Model: Provide clear and transparent information about pricing and subscription options, including what features are included in each tier. Avoid misleading language.
  • Improve Customer Support: Enhance customer support responsiveness and provide more helpful assistance, especially for account access and subscription issues. Consider adding a FAQ section or a chatbot to address common questions.
  • Fix Downloading/Syncing Issues: Investigate and resolve reported problems with downloading photos to devices and syncing across multiple devices.

Medium Priority:

  • Enhance Glare Reduction: Implement improved algorithms or tools to minimize glare when scanning glossy photos. Provide tips or guidance on optimizing lighting conditions for scanning.
  • Improve Cropping Controls: Provide more manual control over cropping and the ability to correct auto-cropping errors.
  • Add Landscape Mode for iPad: Implement landscape mode support for iPad users.
  • Enhance Sharing Functionality: Implement improved sharing options to allow users to see who has access to shared albums and to ensure that new photos added to shared albums are automatically visible to recipients.

Low Priority:

  • Implement Direct Upload from Phone Library: Allow users to upload existing photos from their device's photo library into the app.
  • Add Video Saving: Add the ability to save videos within the app.
  • Smaller Replicator Brush: Add a smaller brush size for the replicator tool to allow for more precise corrections.
  • Desktop Version/Cross-Platform Access: Develop a desktop version or improve cross-platform access for seamless editing across devices.

Opportunities for Startup Ideas

  • AI-Powered Glare Removal App: Develop a standalone app or feature that uses AI to automatically remove glare from photos.
  • Subscription Management App: Create an app to help users manage all their subscriptions, including canceling unwanted subscriptions and tracking renewal dates.
  • Advanced Photo Organization and Sharing Platform: Build a platform focused on collaborative photo organization and sharing, with robust privacy controls and features for managing shared albums.

Trends and Observations

  • Positive Sentiment Dominates: The overwhelming majority of reviews express positive sentiment towards the app's core functionality.
  • Recurring Complaints about Upselling: The aggressive upselling strategy is a consistent source of frustration for users.
  • Desire for More Control: Users consistently request more control over various aspects of the app, including cropping, sharing, and pricing.
  • Appreciation for Ease of Use: The app's ease of use is a major selling point, particularly for older users.

Conclusion

Photomyne Photo Scanner Plus is a valuable tool for preserving and sharing memories, as evidenced by its predominantly positive reviews. However, the app's subscription model and aggressive upselling tactics are detracting from the user experience. By addressing these issues and implementing requested features, Photomyne can further solidify its position as a leading photo scanning app and improve user satisfaction. A focus on transparency, user control, and reliable customer support is crucial for long-term success.

Original App Link

https://apps.apple.com/us/app/photo-scanner-plus/id951627022?uo=2