Customer Reviews (100)

Naren saxena • 2025-03-24T09:39:50.952Z

good

Krishna laxmi Khatun • 2025-03-24T09:32:08.488Z

nice till now

Ilya Blayvas • 2025-03-24T09:28:24.385Z

hallucinating

Summary of Key Insights

The Perplexity app enjoys a generally positive reception, with a strong skew towards 5-star reviews. Users praise its accuracy, usefulness for research, and ease of use. However, there are notable pain points, including occasional hallucinations (incorrect or nonsensical answers), microphone issues, UI problems on tablets, and concerns about the free tier limitations. There are also requests for more conversational abilities and direct interaction with applications. Overall sentiment is positive, but addressing the identified weaknesses is crucial for maintaining user satisfaction and attracting new users. The overall rating based on the provided data is high, as evidenced by the large proportion of 5-star reviews.

Quantitative Metrics:

  • Overall Rating: High (derived from score distribution)
  • 5-Star Reviews: 68%
  • 4-Star Reviews: 18%
  • 3-Star Reviews: 2%
  • 2-Star Reviews: 2%
  • 1-Star Reviews: 10%

Data & Methodology Overview

  • Sample Size: 100 reviews
  • Time Frame: Not specified (assumed to be recent based on version number)
  • Analysis Methods: Sentiment analysis based on star ratings and review text, keyword extraction to identify common themes and issues. Manual review and categorization of comments to identify strengths, weaknesses, and feature requests.

Key User Pain Points

  • Hallucinations/Inaccurate Information: Some users reported the AI providing incorrect or nonsensical answers. This is a major concern for a knowledge-based app.
  • Microphone Issues: One user explicitly mentioned the microphone being the "worst." This impacts voice search functionality.
  • Tablet UI Issues: The vertical mode UI is problematic for tablet users, especially on Android tablets.
  • Limited Free Tier/Membership Prompts: Some users dislike being immediately prompted for membership upon opening the app and feel the free tier is too restrictive.
  • Bugs/Technical Issues: Some users experience the app not working at all or encountering bugs. One user reported issues with deleted chats reappearing.
  • Lack of Conversational Ability: One user wanted the app to have better chatting abilities similar to ChatGPT, beyond just Q&A.
  • Not specific enough answers: One user complained that the AI is not providing specific things that were asked.

Frequently Requested Features

  • Improved Tablet UI: Specifically, a better UI experience for tablet users, especially in landscape mode.
  • More Conversational Abilities: Users want the app to be more conversational and less strictly limited to Q&A.
  • Direct Application Interaction: The ability to directly interact with applications and systems on the user's device (e.g., checking software versions).
  • Tutorials/Better Onboarding: Addressing the user who couldn't figure out how to turn on the AI assistant suggests a need for better onboarding and tutorials.
  • More Generous Free Tier: Users want more features to be available in the free version.

Strengths and Positive Aspects

  • Accuracy: Many users praise the app's accuracy in providing information.
  • Usefulness for Research: The app is highly valued as a research tool, especially for technical information.
  • Ease of Use: Users find the app easy to use and navigate.
  • Helpful for Quick Answers: The app is appreciated for providing quick and concise answers.
  • Cited Sources: Users appreciate the transparency of cited sources.
  • Advanced AI: Some users explicitly call out the advanced AI capabilities.
  • Multi-Model AI Chat and Research: The ability to use various AI models for chat and research is seen as a strength.

Prioritized Action Recommendations

High Priority:

  • Address Hallucinations: Investigate and improve the AI's accuracy to reduce instances of incorrect or nonsensical answers. This is critical for user trust.
  • Fix Microphone Issues: Resolve the microphone problems reported by users to ensure voice search functionality works correctly.
  • Improve Tablet UI: Prioritize creating a better UI experience for tablet users, particularly in landscape mode, to improve usability and accessibility.
  • Address Bugs and Technical Issues: Resolve reported bugs, such as the issue with deleted chats reappearing, to ensure a stable and reliable app experience.

Medium Priority:

  • Refine Onboarding/Tutorials: Create brief tutorial videos or improve the onboarding process to guide new users on how to use key features like the AI assistant.
  • Evaluate Free Tier Limitations: Reconsider the limitations of the free tier to avoid deterring new users and encourage long-term engagement.
  • Enhance Conversational Abilities: Explore ways to make the app more conversational, potentially by incorporating features similar to ChatGPT.

Low Priority:

  • Explore Direct Application Interaction: Investigate the feasibility of allowing the app to directly interact with applications and systems on the user's device. This could be a unique differentiator but may present technical challenges.

Opportunities for Startup Ideas

  • AI-Powered Technical Support Tool: Build on the existing research capabilities to create a tool specifically for technical support, allowing users to quickly find solutions to technical problems.
  • Personalized AI Tutor for Tablets: Create an AI-powered tutor specifically designed for tablet users, with a focus on providing interactive lessons and personalized feedback.
  • AI-Driven App Management: Develop an AI that can analyze a user's installed applications, check for updates, and provide recommendations for optimization.

Trends and Observations

  • Positive Sentiment: The majority of users express positive sentiment towards the app.
  • Focus on Accuracy: Accuracy is a recurring theme, with users both praising and criticizing the app's ability to provide accurate information.
  • Feature Requests are Specific: Feature requests are often specific and actionable, providing clear direction for product development.
  • Comparison to ChatGPT: Users are drawing comparisons to ChatGPT, indicating a desire for more conversational AI capabilities.

Conclusion

Perplexity is a well-received app with a strong foundation in AI-powered search and research. Its strengths lie in its accuracy, ease of use, and usefulness for finding information. However, addressing the identified pain points, particularly those related to hallucinations, microphone issues, and tablet UI, is crucial for improving user satisfaction and attracting new users. By prioritizing the recommended actions and exploring the identified opportunities, Perplexity can further solidify its position as a leading AI-powered knowledge tool.

Original App Link

https://play.google.com/store/apps/details?id=ai.perplexity.app.android&hl=zh