Customer Reviews (3)

Ayman Bm • 2025-08-28T21:20:58.749Z

Bad

Meceffeuk Ada • 2025-08-25T17:28:28.658Z

It is nearly impossible to navigate this app without losing your mind. Filters are loose, and a back button would instantly remove them. some buttons are not even clickable, some partners don't even accept payments with it, and some apps return an error while trying to pay using my balance. And on top of that all, there is no support whatsoever

Abdelhak Sidi Ali Mebarek • 2025-08-15T10:37:41.858Z

Good ideas but a very bad user interface on my phone. Some parts are unreachable or unscrollable which makes it unusable.

Summary of Key Insights

The app "Goubba | Pay, Recharge & Gift" currently has a very poor reception based on the available reviews. The overall sentiment is negative, with an average rating skewed heavily towards the lower end of the scale. The app aims to be a super app for daily payments, recharges, and gifting in Algeria, but users are experiencing significant usability issues, lack of support, and payment failures. The core idea seems promising, but the execution is lacking.

Strengths: Potentially strong concept as a super app for Algeria. Weaknesses: Poor user interface, navigation issues, unreliable payment processing, lack of customer support.

Quantitative Metrics:

  • Overall Rating: Very low (based on limited data)
  • Score Distribution: 1-star: 33.3%, 2-star: 66.7%, 3-star: 0%, 4-star: 0%, 5-star: 0%

Data & Methodology Overview

  • Data Sample Size: 3 reviews
  • Time Frame: Not specified, but assuming recent given the app's description.
  • Analysis Methods: Sentiment analysis (qualitative assessment of user opinions), keyword extraction (identifying frequently mentioned issues and requests). Due to the small sample size, the analysis is primarily qualitative and descriptive.

Key User Pain Points

  • Poor User Interface (UI): Users find the app difficult to navigate and describe it as "unusable." Specific issues include unreachable or unscrollable parts of the app.
  • Navigation Issues: Filters are problematic, and the back button removes them unexpectedly.
  • Payment Failures: Users experience errors when attempting to pay using their balance. Some partners do not accept payments through the app.
  • Lack of Customer Support: Users report no available support channels.
  • Unclickable Buttons: Some buttons are not responsive, hindering user interaction.

Frequently Requested Features

Based on the negative feedback, users implicitly request:

  • Improved UI/UX: A more intuitive and user-friendly interface.
  • Reliable Payment System: A payment system that consistently works without errors.
  • Functional Navigation: A well-designed navigation system with a working back button and filter management.
  • Customer Support: Access to support channels for resolving issues.

Strengths and Positive Aspects

The reviews don't explicitly mention positive aspects. The description highlights:

  • Comprehensive Functionality: A single app for payments, recharges, and gifting.
  • Wide Network: Partnering with 500+ brands.
  • Simplified Wallet Management: Real-time tracking and notifications.

However, the current implementation fails to deliver on these promises based on user reviews.

Prioritized Action Recommendations

High Priority:

  • UI/UX Overhaul: Redesign the user interface to improve navigation, usability, and overall user experience. Address the issues with unscrollable sections and unresponsive buttons.
  • Payment System Debugging: Thoroughly test and fix the payment system to ensure reliable transactions. Investigate and resolve the errors users are encountering.
  • Implement Customer Support: Establish a reliable customer support channel (e.g., in-app chat, email) to address user issues and provide assistance.

Medium Priority:

  • Navigation Improvement: Fix the back button functionality and filter management issues.
  • Partner Integration Review: Verify that all listed partners accept Goubba payments and resolve any integration issues.

Low Priority:

  • Performance Optimization: Ensure the app runs smoothly and efficiently on a variety of devices.

Opportunities for Startup Ideas

  • Focus on Specific Payment Niche: Instead of being a general "super app," focus on a specific payment niche (e.g., driver commissions, utility bills) and excel in that area.
  • White-Label Gifting Platform: Offer a white-label gifting platform that businesses can integrate into their own apps or websites.
  • Hyperlocal Marketplace: Create a hyperlocal marketplace where users can buy and sell goods and services within their community, using Goubba for payments.

Trends and Observations

  • Negative Sentiment: All reviews express negative sentiment, indicating significant problems with the app's current state.
  • Usability Issues: A recurring theme is the poor user interface and navigation, suggesting a lack of user-centered design.
  • Reliability Concerns: Users are concerned about the app's reliability, particularly regarding payment processing.

Conclusion

The "Goubba | Pay, Recharge & Gift" app has significant potential, but its current implementation is severely lacking. The negative user reviews highlight critical issues with the UI/UX, payment system, and customer support. Addressing these issues should be the top priority. A complete overhaul of the UI/UX and a thorough debugging of the payment system are essential for improving user satisfaction and achieving the app's intended purpose. Without these improvements, the app is unlikely to succeed.

Overall Recommendation: The app needs a significant amount of work before it can be considered a viable product. Focus on fixing the core functionality and improving the user experience.

Original App Link

https://play.google.com/store/apps/details?id=app.goubba.com