Customer Reviews (100)

Cynthia Hernandez • 2025-03-25T22:13:24.598Z

i love anime and this is probably my number one choice, which makes the subscription worth it because of the large selection.

Ashura san • 2025-03-25T22:12:22.510Z

I'm rating 4 because i think there is something amiss. I hope Crunchyroll adds a brightness controller, i always struggle to adjust the brightness on my phone, and i hope in the near update Crunchyroll also adds the button for previous episode button, and lets us scroll or view every episode without going to the anime's main interface. But overall it's good but i hope Crunchyroll adds thise feature for mobile phone users.

Thomas Moore • 2025-03-25T22:08:27.792Z

funimation was better but ig I gotta settle since it's gone now

Summary of Key Insights

Crunchyroll is a popular anime streaming app with a generally positive sentiment. Users appreciate the extensive library and access to a wide range of anime. However, several pain points exist, including issues with offline viewing, missing dubs/subtitles, the lack of playback speed options, and the presence of ads even with a paid subscription. There's also frustration related to region-locked content and the removal of the comment section. The app is rated 4.06 based on the given reviews (weighted average). The score distribution shows a clear skew towards positive reviews, with 52% giving a 5-star rating, but the 19% of 1-star ratings highlight significant usability and content access issues.

Data & Methodology Overview

  • Data Sample Size: 100 reviews
  • Time Frame: Not specified (assumed recent based on content references)
  • Analysis Methods:
    • Sentiment Analysis: Manually assessed sentiment based on review text and star rating.
    • Keyword Extraction: Identified frequently occurring words and phrases related to app features, issues, and requests.
    • Thematic Analysis: Grouped related keywords and phrases into common themes.
    • Quantitative Analysis: Calculated the weighted average rating and percentage distribution of star ratings.

Key User Pain Points

  • Offline Viewing Issues: Users report that downloaded episodes sometimes require an internet connection, defeating the purpose of offline viewing.
  • Missing or Incorrect Dubs/Subtitles: A common complaint is the lack of dubs in certain languages (especially Hindi and English), and difficulty finding specific dubs. Some users also report audio sync problems.
  • Ads with Paid Subscription: Several users complain about encountering ads despite having a premium subscription.
  • Region-Locked Content: Users are frustrated when anime they want to watch is unavailable in their region, even with a subscription.
  • Missing Features: The lack of a playback speed option is a frequently cited issue.
  • Glitches and Bugs: Some users report general buggy behavior, loading issues, and payment issues.
  • Login Problems: A few users had trouble logging into the app.
  • Interruption for Review: Users are annoyed when the app interrupts their viewing experience to request a review.
  • Missing Content: Users note specific anime titles are missing from the catalog (e.g., Death Note, old anime like Ninku and Inu Yasha, old One Piece episodes).
  • Picture-in-Picture Issues: Some users report that the picture-in-picture feature is not working.

Frequently Requested Features

  • Playback Speed Control: Many users want the ability to adjust the playback speed (e.g., 1.5x).
  • Brightness Controller: A user requested a brightness controller within the app.
  • Previous Episode Button: A user requested a button to go back to the previous episode easily.
  • Language Search Filter: Users want to be able to filter anime by language (dubbed or subbed).
  • Comment Section: Some users miss the comment section for episodes.
  • Profile Lock: A user requested a profile lock feature.
  • Two-Factor Authentication: A user suggested two-factor authentication for better security.
  • Default Download Language Setting: A user wants the ability to set the default language for downloads.
  • Screen Lock Button: A user requested a screen lock button.
  • More Hindi Dubbed Content: Increased availability of Hindi dubbed anime.
  • Improved Search for Dubs: Users want a better way to find dubbed versions of anime.

Strengths and Positive Aspects

  • Extensive Anime Library: Users appreciate the large selection of anime available on Crunchyroll.
  • Convenience: The app allows users to watch anime without resorting to "illegitimate websites."
  • Integration with Funimation: The merger with Funimation has expanded the content library, which is seen as a positive.
  • Availability of Subbed and Dubbed Anime: Users appreciate having the option to watch anime with subtitles or dubbed in different languages.
  • Offline Viewing (When Working): The offline viewing feature is valued, although its reliability is a concern.
  • Ease of Use: Some users find the app easy to use.

Prioritized Action Recommendations

  • High Priority:
    • Fix Offline Viewing Issues: Resolve the problem of downloaded episodes requiring an internet connection. This directly impacts a core feature and user satisfaction.
    • Address Ads with Paid Subscriptions: Eliminate ads for paying subscribers. This is a major source of frustration and undermines the value proposition of the subscription.
    • Improve Dub/Sub Availability and Search: Ensure accurate and complete dubs and subtitles are available, and implement a robust search filter for languages.
  • Medium Priority:
    • Implement Playback Speed Control: Add the option to adjust playback speed. This is a frequently requested feature that would significantly enhance the viewing experience.
    • Address Region-Locked Content: Explore options to expand content availability in different regions, or clearly communicate content restrictions to users.
    • Fix Glitches and Bugs: Prioritize bug fixes and performance improvements to ensure a stable and reliable app experience.
    • Stop Interruption for Reviews: Remove or reduce the frequency of review prompts during viewing.
  • Low Priority:
    • Consider Adding a Brightness Controller: Add a brightness controller within the app.
    • Consider Adding Back Comment Section: Explore options for re-introducing a comment section while mitigating potential moderation challenges.
    • Implement Screen Lock Button: Add a screen lock button.
    • Implement Profile Lock: Add a profile lock feature.
    • Implement Two-Factor Authentication: Add two-factor authentication for better security.
    • Implement Default Download Language Setting: Add the ability to set the default language for downloads.

Opportunities for Startup Ideas

  • AI-Powered Dubbing/Subtitling Platform: A service that uses AI to generate high-quality dubs and subtitles in multiple languages, addressing the content availability gap and localization costs.
  • Anime Content Aggregator with Enhanced Search: An app that aggregates anime content from various legal sources, including Crunchyroll, and offers advanced search and filtering options (e.g., by language, genre, rating, studio).
  • Personalized Anime Recommendation Engine: A platform that uses machine learning to provide highly personalized anime recommendations based on user viewing history, preferences, and social data.

Trends and Observations

  • Language Preferences: There is a clear demand for Hindi and English dubbed content.
  • Feature Parity Across Platforms: Users expect consistent features across mobile and web platforms (e.g., playback speed control).
  • Frustration with Subscription Model: Users are increasingly critical of subscription services that fail to deliver a seamless, ad-free experience.
  • Nostalgia for Older Anime: A segment of users expresses a desire for classic anime titles.

Conclusion

Crunchyroll enjoys a strong position in the anime streaming market, but user reviews highlight critical areas for improvement. Addressing issues related to offline viewing, ads, dub/sub availability, and missing features is crucial for retaining subscribers and attracting new users. Prioritizing these improvements will enhance the overall user experience and solidify Crunchyroll's position as the leading anime streaming platform.

Original App Link

https://play.google.com/store/apps/details?id=com.crunchyroll.crunchyroid