Customer Reviews (500)

Jane’s Journal • 2025-03-25T08:39:12-07:00

I’ve always journal a lot to my entire life. I am a writer, but never for income. It comes natural to me just as someone else might sit and sketch in a sketchbook, I write in a journal. I rarely go back and read what I have written, but I almost always write through things. I am trying to process or strategize or figure out in my own life. Copilot has given me away to reflect back to myself. This is a great problem solving resource. I have the answers inside my heart and mind, and CoPilot helps me uncover my own path to my desired outcome.

Liz Garcini • 2025-03-25T08:07:48-07:00

I love it

Tsolo4ever • 2025-03-25T06:06:55-07:00

I like how much it helps out, but if I’m working on code, I really wish it would show the snippet on the screen while talking to it

Summary of Key Insights

Microsoft Copilot enjoys a largely positive reception, with users praising its helpfulness, accuracy, and conversational abilities. Many find it superior to other AI assistants like ChatGPT and Gemini, particularly for its free access to features. However, some users report issues with accuracy on technical questions, occasional crashes, and frustrating changes in recent updates, particularly concerning image generation. There are also some concerns about political bias and privacy. The overall sentiment is positive, reflected in a high average rating, but addressing the identified pain points is crucial for continued user satisfaction and growth.

Quantitatively: The app has 500 reviews with a highly skewed distribution: 71.4% of reviews are 5-star, 9.6% are 4-star, 4.4% are 3-star, 2.4% are 2-star, and 12.2% are 1-star.

Data & Methodology Overview

  • Data Sample Size: 500 reviews
  • Time Frame: Reviews scraped on June 18, 2024, so the reviews span the app's lifetime to this date.
  • Analysis Methods: The analysis involved sentiment analysis (identifying positive, negative, and neutral tones), keyword extraction (identifying frequently used terms and topics), and thematic analysis (grouping related issues and suggestions). The scores were also analyzed to determine the overall rating and distribution.

Key User Pain Points

  • Accuracy Issues: Several users report inaccuracies, especially with technical questions, and some mention that the AI provides incorrect information, even after being corrected. (Impact: Reduced trust in the AI's reliability.)
  • App Instability/Glitches: Some users experience crashes, freezing, and connection errors. The voice function has also been reported as unusable due to stuttering. (Impact: Frustration and reduced usability.)
  • Image Generation Problems: A significant number of users are unhappy with changes to the image generation feature, particularly the reduction from four image choices to one, and the perceived loss of editing options. (Impact: Dissatisfaction with a core feature and a sense of regression.)
  • Memory Issues: Users complain that the app often forgets past conversations, leading to repetitive explanations and a less personalized experience. (Impact: Impersonal experience and reduced efficiency.)
  • Political Bias: A few users feel the app exhibits a political bias, refusing to answer certain questions or providing slanted responses. (Impact: Perception of unfairness and potential alienation.)
  • Voice Feature Issues: Some users are experiencing problems with the voice feature, including not being able to hear Copilot's responses or the app not recognizing their voice. (Impact: Reduced accessibility and frustration.)
  • Filters / Restrictions: Some users find the content restrictions too strict, limiting the range of topics that can be discussed or images that can be generated. (Impact: Limited utility and creative expression.)

Frequently Requested Features

  • Improved Memory/Conversation History: Users want Copilot to remember past conversations and learn their preferences.
  • Video Generation: Several users requested the ability for Copilot to create videos.
  • CarPlay Compatibility: Users want to be able to use Copilot while driving.
  • More Image Generation Options: Users want the previous image generation features restored (multiple choices, editing styles).
  • Offline Access: Some users have requested the ability to use Copilot offline.
  • Ability to Name Conversations: Users want the ability to name and organize their conversations for easier access.
  • Integration with other Apps: Users want better integration with other Microsoft apps, such as Word, Excel, and PowerPoint.

Strengths and Positive Aspects

  • Helpfulness and Productivity: Many users find Copilot extremely helpful for a wide range of tasks, including research, writing, brainstorming, and problem-solving.
  • Accuracy (General): While some users report accuracy issues, many others praise Copilot for providing accurate and up-to-date information.
  • Conversational Ability: Users appreciate the app's ability to engage in natural and human-like conversations.
  • Free Access: The fact that many features are available for free is a major selling point, especially compared to competitors.
  • Personalization: Users appreciate that Copilot can learn their preferences and provide personalized responses.
  • Ease of Use: The app is generally considered easy to use, even for those who are not tech-savvy.
  • Integration with Microsoft Ecosystem: Users with Microsoft 365 subscriptions appreciate the integration with other Microsoft apps.

Prioritized Action Recommendations

High Priority:

  • Address Accuracy Issues: Implement more robust fact-checking mechanisms and improve the AI's ability to handle technical questions.
  • Fix App Instability: Investigate and resolve the reported crashes, freezes, and connection errors.
  • Restore Image Generation Options: Reintroduce the previous image generation features (multiple choices, editing styles) or provide comparable alternatives.
  • Improve Memory/Conversation History: Implement a more reliable system for remembering past conversations and user preferences.

Medium Priority:

  • Address Voice Feature Issues: Investigate and resolve the reported problems with the voice feature.
  • Review Content Filters: Re-evaluate the content filters to ensure they are not overly restrictive or biased.
  • Investigate Political Bias Claims: Conduct a thorough review to ensure the AI is providing unbiased and neutral responses.
  • Enhance User Interface: Address reported issues with text formatting and copy/paste functionality.

Low Priority:

  • Add Video Generation: Explore the feasibility of adding video generation capabilities.
  • Add CarPlay Compatibility: Explore the feasibility of adding CarPlay compatibility.
  • Add Offline Access: Evaluate the technical challenges and potential benefits of offline access.
  • Add Ability to Name Conversations: Implement a feature that allows users to name and organize their conversations.

Opportunities for Startup Ideas

  • AI-Powered Personal Journaling App: Leveraging Copilot's conversational abilities to create a more engaging and insightful journaling experience. (Inspired by Review 1)
  • AI-Enhanced Code Debugging Tool: Addressing the need for better code snippet integration and real-time assistance. (Inspired by Review 3)
  • AI-Driven Education Platform: Providing personalized learning experiences with customized content and adaptive difficulty levels. (Inspired by multiple reviews mentioning homework help and learning)
  • AI-Powered Storytelling Platform: A platform that makes it easy to export AI-generated content for storytelling, children's books, and other creative projects. (Inspired by Review 24)

Trends and Observations

  • Language Preferences: The majority of reviews are in English, but there are also significant numbers of reviews in Spanish, indicating a strong Spanish-speaking user base.
  • Positive Sentiment: The overall sentiment is overwhelmingly positive, with a high percentage of 5-star reviews.
  • Impact of Updates: Several reviews mention the impact of recent updates, both positive (e.g., the addition of chat history) and negative (e.g., changes to image generation). This highlights the importance of carefully considering the impact of updates on user experience.
  • Comparisons to Competitors: Many reviews compare Copilot to other AI assistants like ChatGPT and Gemini, often highlighting Copilot's strengths and weaknesses relative to these competitors.
  • Use Cases: Users are employing Copilot for a wide variety of tasks, including research, writing, learning, problem-solving, and even emotional support.

Conclusion

Microsoft Copilot is a well-received AI assistant with significant potential. Its strengths include its helpfulness, accuracy (in many cases), conversational abilities, and free access to features. However, addressing the identified pain points, particularly those related to accuracy, stability, and image generation, is crucial for maintaining user satisfaction and competitive advantage. By prioritizing the action recommendations outlined above, Microsoft can further enhance Copilot's user experience and solidify its position as a leading AI assistant.

Overall Recommendation: Focus on improving accuracy, stability, and addressing user concerns about recent updates to maintain positive sentiment and encourage continued adoption.

Original App Link

https://apps.apple.com/us/app/microsoft-copilot/id6472538445?uo=2