Customer Reviews (100)

Ashish Dhaka • 2025-04-08T02:55:48.407Z

good 👍

Isaiah Garcia • 2025-04-08T02:49:02.760Z

Gang, even though you have to pay it's worth it, I have been using YouTube music for so long and I think it's heavily underrated

Deeksha parashari Parashari • 2025-04-08T02:46:08.832Z

nice 👍🙂

Summary of Key Insights

YouTube Music receives generally positive reviews, with a strong base of users appreciating its vast library, personalized recommendations, and integration with YouTube. The app's strengths lie in its extensive music selection (including content not found elsewhere), personalized features, and seamless transition between audio and video. However, users report issues with app stability (crashing, freezing), functionality (playback issues, download problems), and feature inconsistencies. There are also concerns about the user interface, particularly regarding playlist management and podcast integration. The overall sentiment is positive, reflected in a high percentage of 5-star reviews (66%). However, the negative reviews highlight critical areas needing improvement.

Quantitative Metrics:

  • Overall Rating: Not explicitly provided but can be inferred as approximately 4.3/5 based on the score distribution.
  • 5-Star Reviews: 66%
  • 4-Star Reviews: 12%
  • 3-Star Reviews: 7%
  • 2-Star Reviews: 7%
  • 1-Star Reviews: 8%

2. Data & Methodology Overview

  • Data Sample Size: 100 reviews.
  • Time Frame: Not explicitly stated, but assumed to be recent based on the nature of the feedback.
  • Analysis Methods:
    • Sentiment Analysis: Manually assessed the sentiment of each review (positive, negative, neutral).
    • Keyword Extraction: Identified frequently occurring keywords and phrases related to user experiences, pain points, and feature requests.
    • Frequency Analysis: Counted the occurrences of specific issues and requests to prioritize them.

3. Key User Pain Points

  • App Stability (Crashing/Freezing): Several users reported the app crashing or freezing, especially when running in the background or with the screen locked. This significantly disrupts the listening experience.
  • Playback Issues: Some users experienced problems with playback, including songs not playing, radio functionality failing, and downloaded songs not working correctly.
  • Bluetooth Connectivity Issues: A few users reported Bluetooth connectivity problems that made the app unusable with external devices.
  • Inconsistent Features: Some users complained about features disappearing or behaving inconsistently, impacting their overall experience.
  • Podcast Integration: The podcast functionality was described as "chaotic" and needing improvement.
  • Downloaded Data Usage: One user reported excessive data usage when listening to downloaded podcasts, even with settings configured for Wi-Fi only.
  • Radio Playlist Issues: Some users reported disliked songs appearing in radio playlists.
  • Subscription/Payment Issues: Users reported glitches after reinstalling the app with a paid subscription, and issues with accessing paid features.

4. Frequently Requested Features

  • Hi-Fi Audio Support (Dolby Atmos, 360 Reality Audio, Ultra HD): Many users expressed a desire for higher-quality audio formats.
  • Alphabetical Sorting of Playlists: Users want the ability to sort songs within playlists alphabetically.
  • Sleep Timer: While some reviews mention the return of the sleep timer, others still request it, indicating potential discoverability issues or continued problems.
  • End of Queue Option: A user requested an option to stop playback at the end of the current queue.
  • Improved Search Function: Users want search results to prioritize songs in their library or uploads.
  • Offline Playlist Creation: The ability to create playlists using downloaded songs while offline.
  • Lyrics for All Music: Users desire lyrics to be available for more songs.
  • PlayStation App: One user specifically requested the app on PlayStation.

5. Strengths and Positive Aspects

  • Vast Music Library: Users consistently praise the app's extensive music library, including live performances, covers, and remixes not found elsewhere.
  • Personalized Recommendations: Many users appreciate the personalized playlists and mixes tailored to their tastes.
  • Seamless Audio/Video Switching: The ability to switch easily between audio and video is a popular feature.
  • Integration with YouTube: The integration with YouTube and YouTube Premium is a significant advantage.
  • Price: Some users find the subscription price to be reasonable, especially compared to competitors like Spotify.
  • Good Algorithm: Some users praise the algorithm for suggesting deep cuts and helping them discover new music.
  • Ease of Use: Several users mentioned that the app is easy to use and navigate.

6. Prioritized Action Recommendations

High Priority:

  • Address App Stability Issues: Investigate and resolve the reported crashing and freezing problems. This is critical for user retention.
  • Fix Playback Issues: Resolve the reported playback problems, including songs not playing and radio functionality failing.
  • Investigate Bluetooth Connectivity Problems: Address the reported Bluetooth connectivity issues.
  • Fix Downloaded Data Usage Issue: Investigate the excessive data usage reported when listening to downloaded content.

Medium Priority:

  • Improve Podcast Integration: Redesign the podcast section to be more organized and user-friendly.
  • Implement Alphabetical Sorting of Playlists: Add the ability to sort songs within playlists alphabetically.
  • Enhance Search Functionality: Prioritize songs in the user's library or uploads in search results.
  • Ensure Consistent Feature Availability: Address the issue of features disappearing or behaving inconsistently.
  • Implement Offline Playlist Creation: Allow users to create playlists using downloaded songs while offline.

Low Priority:

  • Add Hi-Fi Audio Support: Consider adding support for higher-quality audio formats (Dolby Atmos, 360 Reality Audio, Ultra HD).
  • Add End of Queue Option: Implement an option to stop playback at the end of the current queue.
  • Expand Lyrics Availability: Increase the availability of lyrics for songs.
  • Develop PlayStation App: Explore the feasibility of developing a YouTube Music app for PlayStation.

7. Opportunities for Startup Ideas

  • AI-Powered Playlist Curation based on Context: A startup could focus on creating a music app that uses AI to curate playlists based on the user's location, activity, and even biometric data (e.g., heart rate) to provide hyper-personalized music experiences. This goes beyond current activity mixes and provides a truly adaptive music service.
  • Podcast Management & Enhancement Tool: Develop a tool specifically for managing and enhancing the podcast listening experience, addressing the current shortcomings of YouTube Music's podcast integration. This could include features like advanced organization, chapter support, and AI-powered summarization.
  • Music Discovery Platform Focused on Deep Cuts: A platform that specializes in surfacing lesser-known tracks and artists based on user preferences, addressing the desire for deeper exploration within genres.
  • High-Fidelity Audio Streaming Service: A service focused solely on providing the highest possible audio quality, catering to audiophiles and users who prioritize sound fidelity.

8. Trends and Observations

  • Comparison to Google Play Music: Some users still compare YouTube Music to Google Play Music, indicating lingering nostalgia for the previous service and potential feature gaps.
  • Spotify Comparison: YouTube Music is frequently compared to Spotify, highlighting the competitive landscape and the need to differentiate.
  • Positive Sentiment Towards YouTube Integration: Users value the integration with YouTube and YouTube Premium, suggesting this is a key differentiator.
  • Emphasis on Personalization: Users highly value the personalized recommendations and playlists, emphasizing the importance of this feature.

9. Conclusion

YouTube Music is a well-regarded music streaming service with a large and engaged user base. Its strengths lie in its vast library, personalized recommendations, and integration with the YouTube ecosystem. However, addressing the reported app stability issues, playback problems, and inconsistencies is crucial for improving the user experience and retaining subscribers. Implementing frequently requested features like alphabetical playlist sorting and improved podcast integration would further enhance the app's appeal. By focusing on these improvements, YouTube Music can solidify its position as a leading music streaming platform.

10. Original App Link

https://play.google.com/store/apps/details?id=com.google.android.apps.youtube.music&hl=en_IN