Customer Reviews (500)

keewicat • 2025-03-26T11:02:56-07:00

I used to play this all the time, but now I’m not able to play it because when I open it up the chips do not land on the triangle parts at all making it very difficult to play that needs to be recalibrated and then I will be happy again! Thank you

dr vghjllpitfvtef • 2025-03-18T17:14:50-07:00

Great game...the best on line

Travelin' Pete • 2025-03-18T13:38:35-07:00

I’ve been an avid backgammon player for about 40 years. I’ve tried many BG Apps, and this is the one I enjoy the most. I play both online against unknown opponents and against the computer. I have played tens of thousands of games on this app, and have found it to be the most realistic play, speediest computer response moves, and good graphics.

Summary of Key Insights

  • Overall, "Backgammon HD" is a well-received app with a large user base, particularly those who enjoy playing against the computer. The app's strengths lie in its ease of use, multiple game variations (Acey Deucey, Nackgammon, Old English), and the absence of intrusive ads (for paid versions). However, significant concerns exist regarding dice roll fairness (especially in Hard mode), alignment issues on certain iPad models, and occasional connectivity problems in multiplayer mode. The sentiment is generally positive, but these recurring issues detract from the overall user experience.
  • Strengths: Easy to use, multiple game variations, good graphics, absence of ads (paid version), challenging AI (though fairness is questioned).
  • Weaknesses: Perceived unfairness of dice rolls (especially in Hard mode), alignment issues on some iPads, occasional multiplayer connectivity problems, lack of updates for newer iOS versions, and issues with the chat function.
  • Overall Rating: Based on the provided score distribution, the overall rating is approximately 4.4 stars out of 5.
  • Score Distribution: 1-star: 6.4%, 2-star: 1.8%, 3-star: 4.4%, 4-star: 17%, 5-star: 70.4%.

Data & Methodology Overview

  • Data Sample Size: 500 reviews
  • Time Frame: Reviews span from 2019 to 2024, with a higher concentration of recent reviews.
  • Analysis Methods:
    • Sentiment analysis based on star ratings and review content.
    • Keyword extraction to identify frequently mentioned issues, features, and sentiments.
    • Frequency analysis to determine the prevalence of specific complaints and requests.

Key User Pain Points

  • Unfair Dice Rolls (Hard Mode): A significant number of users believe the computer cheats, especially on Hard mode, by receiving disproportionately favorable dice rolls (more doubles, exact numbers needed). This makes the game frustrating and less enjoyable.
  • Alignment Issues on iPads: Several users report that the game pieces and pips do not align correctly on certain iPad models (especially older ones and newer ones without proper support), making it difficult to play.
  • Multiplayer Connectivity Problems: Some users experience difficulty connecting with friends or finding opponents online, leading to frustration and an incomplete gaming experience. Connection drops during games are also reported.
  • Lack of Updates/Compatibility with New Devices and iOS Versions: Several reviews mention that the game has not been updated recently and does not render correctly on newer iPads or iOS versions.
  • Issues with "No Ads" Purchase: Some users who paid for the ad-free version still experience ads or game promotions.
  • Chat Functionality Issues: Some users report that the chat function does not work.
  • Game Center Integration Issues: Some users report issues with Game Center registration.

Frequently Requested Features

  • Fairer Dice Rolls: Users repeatedly request a more random and unbiased dice roll algorithm, especially in Hard mode.
  • iPad Alignment Fix: A fix for the alignment issues on various iPad models is highly desired.
  • Improved Multiplayer Functionality: Users want more reliable multiplayer connectivity and features, including the ability to play matches (multiple games) with friends.
  • Forfeit Option: A forfeit option for single-player games when a loss is inevitable.
  • Statistics Tracking: More detailed statistics tracking, including win/loss records.
  • Head-to-Head Play on a Single Device: The ability to play against another person on the same device.
  • Multiplayer Acey Deucey: The ability to play the Acey Deucey variation in multiplayer mode.
  • Cloud Save/Account Sync: A way to save progress and sync across devices.
  • More Board Designs: Additional board designs to customize the gaming experience.

Strengths and Positive Aspects

  • Easy to Learn and Play: Many users find the game easy to learn, making it accessible to beginners.
  • Multiple Game Variations: The inclusion of Acey Deucey, Nackgammon, and Old English is appreciated and adds variety.
  • Good Graphics and Design: Users generally praise the game's graphics and board designs.
  • Challenging AI: While fairness is questioned, many users find the AI challenging and engaging, especially on higher difficulty levels.
  • No Intrusive Ads (Paid Version): The absence of disruptive ads in the paid version is a significant selling point.
  • Offline Play: The ability to play offline against the computer is a valuable feature.
  • Relaxing and Enjoyable: Many users find the game relaxing and a good way to pass the time.
  • Move Assist Feature: The "Move-Assist" feature that highlights available moves is helpful for new players.

Prioritized Action Recommendations

High Priority:

  • Address Dice Roll Fairness: Investigate and improve the dice roll algorithm, especially in Hard mode. Consider offering a "truly random" dice roll option. (Impact: High, Frequency: High)
  • Fix iPad Alignment Issues: Resolve the alignment problems on various iPad models to ensure a consistent user experience. (Impact: High, Frequency: Medium)
  • Improve Multiplayer Connectivity: Enhance multiplayer functionality to reduce connection issues and make it easier to connect with friends. (Impact: High, Frequency: Medium)
  • Ensure "No Ads" Purchase Works: Verify that users who pay for the ad-free version do not see any ads or game promotions. (Impact: High, Frequency: Low)

Medium Priority:

  • Implement Forfeit Option: Add a forfeit option for single-player games. (Impact: Medium, Frequency: Low)
  • Add Statistics Tracking: Include more detailed statistics tracking, such as win/loss records. (Impact: Medium, Frequency: Low)
  • Update App for New iOS Versions and Devices: Ensure the app is compatible with the latest iOS versions and devices, particularly newer iPads. (Impact: Medium, Frequency: Medium)
  • Fix Chat Functionality: Address and resolve the issues with the chat function. (Impact: Medium, Frequency: Low)

Low Priority:

  • Implement Head-to-Head Play on a Single Device: Add the ability to play against another person on the same device. (Impact: Low, Frequency: Low)
  • Add Multiplayer Acey Deucey: Include the Acey Deucey variation in multiplayer mode. (Impact: Low, Frequency: Low)
  • Implement Cloud Save/Account Sync: Provide a way to save progress and sync across devices. (Impact: Low, Frequency: Low)
  • Add More Board Designs: Offer additional board designs to customize the gaming experience. (Impact: Low, Frequency: Low)

Opportunities for Startup Ideas

  • Backgammon AI Fairness Auditor: A tool or service that analyzes backgammon apps and identifies potential biases or unfairness in the dice roll algorithms.
  • Backgammon Coaching App: An app that provides personalized coaching and analysis based on gameplay, helping players improve their skills.
  • Social Backgammon Platform: A dedicated platform for backgammon players to connect, compete, and learn from each other, potentially incorporating live streaming and coaching features.
  • Hyper-Realistic Backgammon Game: A backgammon game that incorporates advanced physics and randomness to simulate the real-world dice rolling experience, minimizing the perception of AI cheating.

Trends and Observations

  • Recurring Complaints about Dice Roll Fairness: This is a consistent theme across many reviews, suggesting a deep-seated perception of unfairness.
  • iPad-Specific Issues: Alignment problems are primarily reported on iPads, indicating a need for device-specific optimization.
  • Long-Term User Base: Many users have been playing the game for years, suggesting strong loyalty and a need to address their concerns to retain them.
  • Desire for Social Interaction: While offline play is valued, there's also a clear desire for improved multiplayer features and connectivity.
  • Language Preferences: The majority of reviews are in English, but there is also a Spanish review indicating a need for localization.
  • Shift in Sentiment Over Time: Older reviews are generally more positive, while newer reviews highlight ongoing issues, suggesting a decline in user satisfaction due to lack of updates and unresolved problems.

Conclusion

"Backgammon HD" remains a popular choice for backgammon enthusiasts, but its long-term success depends on addressing the identified pain points. Prioritizing improvements to dice roll fairness, iPad alignment, and multiplayer connectivity is crucial. Regular updates and responsiveness to user feedback are essential to maintain user satisfaction and prevent churn. By focusing on these key areas, the developers can solidify the app's position as a leading backgammon game on the App Store.

Overall Recommendation: Focus on fixing the high-priority issues related to fairness, device compatibility, and multiplayer functionality to retain existing users and attract new ones.

Original App Link

https://apps.apple.com/us/app/backgammon-hd/id363949050?uo=2