Customer Reviews (500)

Bzhsvwkavwiz sgznvsisvwgajshsgwj • 2025-03-28T15:45:45-07:00

Best

mizman88 • 2025-03-28T12:09:50-07:00

EXCELLENT

Just a guy from Chicago • 2025-03-28T10:15:06-07:00

What a concept. They charge you the price you initially see and don’t add $50-$75 worth of fees per ticket. Just picked up. Two Cubs Tickets they were listed for five bucks when I checked out I paid a total of $10. Had checked three of the other Big sites before And fees were anywhere from $25 to over $50 per ticket. If you’re not comparing your ticket prices on app you are not smart or don’t care about money.

Summary of Key Insights

TickPick is generally well-received, with users consistently praising its "no fee" policy and transparent pricing. This is the app's primary strength and a major differentiator from competitors. However, some users report issues with ticket delivery, customer service responsiveness, and occasional problems with ticket validity or misrepresentation of seat views. The overall sentiment is positive, but the negative reviews highlight areas needing improvement to maintain user trust and satisfaction.

  • Strengths: No fees, transparent pricing, ease of use, good deals.
  • Weaknesses: Ticket delivery issues, customer service responsiveness, occasional ticket validity problems, inaccurate seat views, account security concerns.
  • Overall Sentiment: Positive
  • Overall Rating: Based on the score distribution, the average rating is approximately 4.6 stars.
  • Score Distribution:
    • 5-star: 84.4%
    • 4-star: 2.4%
    • 3-star: 0.8%
    • 2-star: 0.6%
    • 1-star: 11.8%

Data & Methodology Overview

  • Data Sample Size: 500 reviews
  • Time Frame: Not specified, but reviews appear to be relatively recent.
  • Analysis Methods:
    • Sentiment analysis based on star ratings and review text.
    • Keyword extraction to identify recurring themes and issues.
    • Frequency analysis to determine the prevalence of different topics.

Key User Pain Points

  • Ticket Delivery Issues: Many users report problems receiving their tickets promptly or at all. This is a recurring and significant issue, often leading to frustration and missed events.
  • Customer Service Responsiveness: Several reviewers mention slow or unhelpful customer service, particularly regarding ticket delivery problems or account issues.
  • Ticket Validity/Authenticity: Some users report issues with ticket validity at the venue, suggesting potential problems with the vetting process for sellers.
  • Inaccurate Seat Views/Descriptions: A few users complained about misrepresented seat views or inaccurate descriptions, leading to obstructed views or unexpected seating arrangements.
  • Account Security: A few users reported their accounts being hacked.
  • Difficulty Selling: Some users report issues when trying to list tickets for sale, specifically barcode issues.

Frequently Requested Features

  • Dark Mode: One user specifically requested a dark mode.
  • Improved Seat View Accuracy: Users want more reliable and accurate seat views, especially within the app.
  • Two-Factor Authentication: Enhanced account security to prevent unauthorized access.

Strengths and Positive Aspects

  • No Fees/Transparent Pricing: The absence of hidden fees is the most frequently praised aspect of the app. Users appreciate the upfront pricing and transparency.
  • Ease of Use: Many users find the app easy to navigate and use, making the ticket-buying process simple and straightforward.
  • Good Deals: Users often report finding great deals and lower prices compared to other ticket marketplaces.
  • Convenient Features: Features like price tracking, favorite artist alerts, and mobile ticket scanning are well-received.

Prioritized Action Recommendations

  • High Priority:
    • Improve Ticket Delivery System: Investigate and resolve the recurring issues with ticket delivery delays and failures. Implement better tracking and communication with sellers.
    • Enhance Customer Service Responsiveness: Increase customer support staffing and improve response times, especially for urgent issues like ticket delivery problems.
    • Strengthen Seller Vetting Process: Implement stricter vetting procedures for sellers to minimize the risk of invalid or misrepresented tickets.
  • Medium Priority:
    • Improve Seat View Accuracy: Enhance the accuracy of seat view simulations and descriptions, particularly within the app.
    • Implement Two-Factor Authentication: Add two-factor authentication to improve account security and protect users from unauthorized access.
    • Improve Selling Process: Address the barcode issues when listing tickets for sale.
  • Low Priority:
    • Implement Dark Mode: Add a dark mode option for improved user experience in low-light conditions.
    • Refine UI/UX: While generally positive, some users suggest further simplifying the app's interface.

Opportunities for Startup Ideas

  • Guaranteed Ticket Delivery Service: A premium service that guarantees ticket delivery by a specific time, potentially using a dedicated support team and proactive seller management.
  • Verified Seat View Database: Crowdsourced database of user-submitted seat view photos and ratings to provide more accurate and reliable information.
  • AI-Powered Ticket Pricing Prediction: A feature that uses AI to predict ticket price fluctuations, helping users make informed buying decisions.
  • Automated Ticket Issue Resolution: AI-powered chatbot or system to handle common ticket issues (e.g., delivery delays, invalid tickets) automatically.

Trends and Observations

  • Focus on Price Transparency: The overwhelming positive feedback regarding the "no fee" policy indicates a strong demand for transparent pricing in the ticket marketplace.
  • Importance of Reliability: Negative reviews often center on issues related to reliability (ticket delivery, validity), highlighting the importance of trust in the ticket-buying process.
  • Mobile-First Experience: Users primarily interact with the app on their mobile devices, so improvements to the mobile experience (e.g., seat view accuracy, ease of use) are crucial.

Conclusion

TickPick's "no fee" policy is a major competitive advantage, driving significant positive sentiment and user loyalty. However, recurring issues with ticket delivery, customer service, and ticket validity threaten to undermine this advantage. Addressing these pain points should be the top priority. Implementing the recommended actions will improve user trust, enhance the overall app experience, and solidify TickPick's position in the market.

Original App Link

https://apps.apple.com/us/app/tickpick-no-fee-tickets/id789844385?uo=2