Customer Reviews (100)

Ricky Ortega • 2025-03-25T07:28:25.435Z

Malwarebytes provides comprehensive protection and works well in the background.You don't even notice it.It's a great companion to antivirus software like kaspersky or bitdefender.

Raan Men • 2025-03-25T07:23:52.238Z

helped me

michael adelaide • 2025-03-25T06:04:56.833Z

unable to install an update on S22 .

Summary of Key Insights

Malwarebytes Mobile Security enjoys a generally positive reception, with a high percentage of 5-star reviews. Users appreciate its ease of use, effectiveness in detecting and removing malware, and the peace of mind it provides. However, significant pain points exist, particularly regarding unexpected charges, issues with the VPN, and difficulties with subscriptions and cancellations. The app's perceived value is also a point of contention, with some users finding the free version adequate while others feel pressured to pay for essential features. Overall sentiment is positive, but negative reviews highlight critical areas for improvement related to pricing transparency and customer support.

  • Overall Rating: High (majority of reviews are 5-star)
  • Key Strengths: Ease of use, effective malware detection, peace of mind.
  • Key Weaknesses: Pricing transparency, VPN issues, subscription/cancellation problems, perceived value of the free version.
  • Score Distribution:
    • 5-star: 62%
    • 4-star: 5%
    • 3-star: 6%
    • 2-star: 7%
    • 1-star: 20%

Data & Methodology Overview

  • Data Sample Size: 100 reviews
  • Time Frame: Not specified, but assumed to be recent based on the version number (5.14.3+389).
  • Analysis Methods:
    • Sentiment analysis based on review scores and text content.
    • Keyword extraction to identify frequently mentioned topics and concerns.
    • Categorization of issues and feature requests.

Key User Pain Points

  • Unexpected Charges/Scams: Several users report being charged without clear notification of a trial period ending or subscription costs. This leads to feelings of being scammed and difficulty obtaining refunds.
  • VPN Issues: Users experience problems with the VPN disconnecting frequently or not working as expected.
  • Subscription/Cancellation Problems: Difficulties unsubscribing and managing subscriptions are recurring complaints.
  • Perceived Value/Cost: Some users feel that essential features are locked behind a paywall, while others are satisfied with the free version. The high cost of the subscription for a single device is also a concern.
  • Technical Issues/Bugs: Some users report installation problems, performance issues (e.g., poor performance rating that cannot be resolved), and the app not working properly.
  • Customer Support: Lack of accessible customer support and difficulty reaching a human representative is a major frustration.

Frequently Requested Features

  • Improved Link Scanning: Users want the ability to paste links for scanning.
  • More Flexible Subscription Options: Users desire subscription options that cover multiple devices at a more reasonable price.
  • Clearer Communication About Pricing: Users need more transparency regarding trial periods, subscription costs, and the features included in each tier.
  • Dedicated Customer Support Line: Many users requested a phone number to call for support.

Strengths and Positive Aspects

  • Ease of Use: The app is generally praised for its intuitive interface and simple operation.
  • Effective Malware Detection: Users report that the app effectively detects and removes malware and viruses.
  • Peace of Mind: The app provides a sense of security and protection from online threats.
  • Fast Scanning: The quick scan feature is appreciated for its speed and efficiency.
  • Compatibility with Other Antivirus Software: Some users find Malwarebytes works well as a companion to other antivirus programs.
  • Reliability: Some long-term users trust the brand and find the app reliable.

Prioritized Action Recommendations

  • High Priority:
    • Pricing Transparency: Clearly communicate subscription costs, trial periods, and billing practices before users sign up. Implement a clear refund process. Address the "scam" accusations directly.
    • VPN Reliability: Investigate and fix the VPN disconnection issues. Provide troubleshooting guides and FAQs.
    • Subscription Management: Simplify the subscription and cancellation process. Offer clear instructions and easy-to-find options for managing subscriptions.
    • Customer Support: Provide a readily accessible customer support channel (e.g., phone, email, live chat). Prioritize responding to billing inquiries promptly.
  • Medium Priority:
    • Address Performance Issues: Investigate and resolve reported performance problems, such as the "poor performance rating" issue.
    • Implement Link Scanning: Add the ability to paste links for scanning.
    • Subscription Options: Offer more flexible subscription options, including multi-device plans.
  • Low Priority:
    • Improve App Stability: Address bug reports and technical issues to enhance app stability.
    • Enhance Free Version: Consider offering a slightly more robust free version to increase perceived value.

Opportunities for Startup Ideas

  • Transparency-Focused Antivirus: Develop an antivirus app that prioritizes complete pricing transparency and avoids hidden fees or deceptive billing practices.
  • User-Friendly Subscription Management Platform: Create a platform that simplifies the process of managing and canceling subscriptions across multiple apps and services.
  • AI-Powered Customer Support for Security Apps: Offer AI-powered customer support specifically tailored for security apps, providing instant answers to common questions and routing complex issues to human agents.

Trends and Observations

  • Pricing Concerns Dominate Negative Reviews: A significant portion of negative reviews revolve around pricing issues, suggesting a need for immediate attention to this area.
  • VPN Issues are Recurring: The VPN is a source of frustration for many users, indicating a need for technical improvements and better communication about its functionality.
  • Brand Loyalty Exists: Long-term users express trust in the Malwarebytes brand, highlighting the importance of maintaining a positive reputation.
  • Mixed Feelings About Free Version: There's a split between users who find the free version sufficient and those who feel it's too limited, indicating a need to carefully balance the features offered in each tier.

Conclusion

Malwarebytes Mobile Security has a strong foundation with its ease of use and effectiveness in malware detection. However, the negative feedback regarding pricing transparency, VPN issues, and subscription management cannot be ignored. Addressing these issues is crucial for maintaining user trust and preventing negative reviews from overshadowing the app's strengths. By prioritizing the action recommendations outlined above, Malwarebytes can significantly improve the user experience and solidify its position as a trusted mobile security solution.

Original App Link

https://play.google.com/store/apps/details?id=org.malwarebytes.antimalware