Customer Reviews (100)

steve coleman • 2025-03-25T22:41:27.141Z

flexible easy use

Sourov Islam • 2025-03-25T20:54:47.410Z

good

Mahender Singh Chilwal • 2025-03-25T18:56:01.884Z

New Update totally sucks..... how can I flip image in it .. Worst App update

Summary of Key Insights

Adobe Express: Videos & Photos generally receives positive feedback, with a significant portion of users praising its ease of use and versatility. The app's generative AI features are also a highlight for many. However, some users report issues with bugs, slow performance, and unwanted subscriptions. The recent update seems to have introduced some problems, as indicated by negative reviews mentioning missing features or reduced image quality. While the overall sentiment is positive, addressing the reported issues is crucial for maintaining user satisfaction.

  • Overall Rating: High, based on score distribution.
  • Key Strengths: Ease of use, versatile features, generative AI capabilities.
  • Key Weaknesses: Bugs, performance issues (lag, slow downloads), subscription concerns, feature regressions in updates.
  • Overall Sentiment: Positive, but with significant negative feedback related to specific issues.
  • Score Distribution: 5-star: 69%, 4-star: 11%, 3-star: 6%, 2-star: 2%, 1-star: 12%

Data & Methodology Overview

  • Data Sample Size: 100 reviews
  • Time Frame: Not specified, but assumed to be recent based on the version number (27.4.0) and mentions of a "new update."
  • Analysis Methods:
    • Sentiment Analysis: Categorizing reviews as positive, negative, or neutral based on the language used.
    • Keyword Extraction: Identifying frequently mentioned keywords and phrases to understand common themes and issues.
    • Frequency Analysis: Counting the occurrence of specific issues or feature requests.

Key User Pain Points

  • Bugs and Performance Issues: Several users report the app getting stuck, features not working correctly, lagging, and slow download speeds. This negatively impacts the user experience and can lead to frustration.
  • Subscription Concerns: Some users complain about automatic monthly subscriptions that are difficult to cancel. This raises concerns about transparency and user control over billing.
  • Feature Regression After Updates: A few reviews mention that recent updates have removed features or reduced image quality, leading to dissatisfaction. Specifically, the ability to flip images and high-quality downloads are mentioned.
  • Login Issues: Some users report the app logging them out randomly or taking a long time to start.
  • Background Removal Issues: One user mentioned that the background is not properly removed after saving a file.

Frequently Requested Features

  • More Free Templates and Features: Users desire more free editing options, filters, and AI features, especially those who cannot afford a premium subscription.
  • Edge Refining: One user specifically requested edge refining features.
  • Improved Download Quality: Users want the ability to download images and videos in high quality, similar to previous versions of the app.
  • Image Flipping: A user reported the inability to flip images after an update.

Strengths and Positive Aspects

  • Ease of Use: Many users praise the app for being easy to use and navigate, even for those with limited graphics creation experience.
  • Versatility: Users appreciate the app's wide range of features and capabilities, including video editing, photo editing, and social media post creation.
  • Generative AI Features: The AI-powered tools, such as Generate image, Generative Fill, and Generate text effect, are highly valued by users for their creative potential.
  • Background Remover: The background remover tool is specifically mentioned as excellent.
  • User-Friendly Interface: The app is described as having an awesome and user-friendly interface.

Prioritized Action Recommendations

High Priority:

  • Bug Fixing and Performance Optimization: Address the reported bugs, lagging issues, and slow download speeds to improve the overall user experience. This should be the top priority.
  • Subscription Transparency and Cancellation: Make the subscription process more transparent and provide a clear and easy way for users to cancel their subscriptions.
  • Address Feature Regressions: Investigate and fix any features that were removed or degraded in recent updates, such as the ability to flip images and maintain high download quality.

Medium Priority:

  • Expand Free Features: Offer more free templates, editing options, and AI features to cater to users who cannot afford a premium subscription.
  • Improve Background Removal Accuracy: Address the reported issue of background removal not working properly when saving files.
  • Investigate and Resolve Login Issues: Fix the issues related to random logouts and slow app startup times.

Low Priority:

  • Add Edge Refining Feature: Consider adding edge refining features to enhance image editing capabilities.

Opportunities for Startup Ideas

  • Subscription Management Tool: A tool that helps users easily manage and cancel subscriptions across different apps and services, addressing the pain point of difficult cancellation processes.
  • AI-Powered Performance Optimization: A service that uses AI to automatically optimize app performance on different devices, addressing the lagging and slow download issues.
  • Template Marketplace for Adobe Express: A platform where users can buy and sell custom templates for Adobe Express, expanding the range of available design options.

Trends and Observations

  • Language Preference: The majority of reviews are in English, with some in other languages like Hindi.
  • Impact of Updates: The negative reviews often mention a recent update, suggesting that updates can have a significant impact on user satisfaction.
  • Generative AI is a Key Differentiator: The positive feedback consistently highlights the generative AI features, indicating that this is a major selling point for the app.

Conclusion

Adobe Express is a well-received app with strong potential, particularly due to its generative AI capabilities and ease of use. However, addressing the reported bugs, performance issues, and subscription concerns is crucial for maintaining user satisfaction and preventing negative reviews from overshadowing the positive aspects. Prioritizing bug fixes, optimizing performance, and improving subscription transparency will significantly enhance the user experience and solidify Adobe Express's position in the market.

Overall Recommendation: Focus on stability and addressing user pain points to capitalize on the app's strengths and maintain a positive user perception.

Original App Link

https://play.google.com/store/apps/details?id=com.adobe.spark.post