Customer Reviews (100)

Scott M • 2025-03-24T05:54:01.653Z

Thank you, thank you, thank you! As we watch DS9 in it's entirety, Garak is such a joy, and you sir, are magnificent. We are so happy to have you on the crew!

Daksh Parmar • 2025-03-23T06:35:23.195Z

after time for months it's no use I am not able to create profile while doing it it need verification from stripe and I provide all id and photos still it always fails I also tried to reach support team write mail 3 times no use

John Paul Leslie • 2025-03-22T03:47:24.935Z

So far so good! :)

Summary of Key Insights

The Cameo app generally receives very positive feedback, with a large majority of users giving it a 5-star rating. Users appreciate the app's ability to create unique and memorable experiences by connecting them with celebrities. However, there are some recurring issues regarding account verification, payment issues, and app functionality that need attention. While most reviews express positive sentiment related to the personalized videos received, negative reviews highlight concerns about unresponsive celebrities, high fees, and app glitches.

  • Overall Sentiment: Positive
  • Key Strengths: Unique experience, personalized videos, ease of use (generally)
  • Key Weaknesses: Account verification issues, payment problems, unresponsive celebrities, high fees, app glitches (black screen, payment option changes).
  • Overall Rating: High (based on the provided score distribution)
  • Score Distribution: 1-star: 11%, 2-star: 0%, 3-star: 3%, 4-star: 3%, 5-star: 83%

Data & Methodology Overview

  • Data Sample Size: 100 reviews
  • Time Frame: Not specified, but assumed to be recent based on the version number (234.0.0).
  • Analysis Methods: Sentiment analysis (manual assessment of review text), keyword extraction (identification of frequently used words and phrases related to positive and negative experiences), and thematic analysis (grouping issues and requests into common categories).

Key User Pain Points

  • Account Verification Issues: Several users reported problems with account verification, specifically with Stripe, hindering their ability to create a profile. This is a significant barrier to entry.
  • Payment Issues: Some users have experienced issues with refunds when a celebrity doesn't fulfill a request, and others complain about high fees. Difficulty changing payment options was also mentioned.
  • Unresponsive Celebrities: A few users reported that celebrities did not accept or respond to their requests, leading to disappointment.
  • App Glitches: Some users experienced technical issues such as a black screen upon launching the app and overall app performance worsening with updates.
  • Lack of Filter Options: One user mentioned the need for more filter options, specifically filtering by average video duration.

Frequently Requested Features

  • Improved Filter Options: Users want more granular filter options, such as filtering by video duration, to find celebrities who offer more substantial content.
  • Easier Payment Option Changes: Users are seeking a more intuitive way to manage and change their payment options within the app.
  • Better Refund Process: Users want a more reliable and transparent refund process when a celebrity fails to fulfill a request.

Strengths and Positive Aspects

  • Unique and Memorable Experiences: The app provides a unique way to connect with celebrities and create personalized gifts or experiences.
  • Personalized Videos: Users highly value the personalized video messages they receive, often mentioning specific celebrities and the positive impact of their videos.
  • Ease of Use (Generally): Many users find the app functional and easy to use for requesting and receiving cameos.
  • Connection with Favorite Celebrities: The app allows users to connect with their favorite actors, musicians, and other personalities.

Prioritized Action Recommendations

  • High Priority:
    • Fix Account Verification Issues: Address the Stripe verification failures to improve user onboarding. Investigate the root cause and provide clearer instructions or alternative verification methods.
    • Resolve Payment and Refund Issues: Streamline the refund process for unfulfilled requests and address concerns about high fees. Implement a clearer fee structure and improve communication regarding refunds.
    • Address App Glitches: Investigate and fix the "black screen" issue and other performance problems. Focus on app stability and performance optimization.
  • Medium Priority:
    • Improve Filter Options: Implement additional filter options, such as filtering by average video duration, to enhance the user experience.
    • Simplify Payment Option Changes: Make it easier for users to manage and change their payment options within the app. Provide clear instructions and a dedicated button for this functionality.
    • Address Unresponsive Celebrities: Implement a system to encourage celebrities to respond to requests promptly or provide alternative options for users whose requests are not fulfilled.
  • Low Priority:
    • Monitor feedback regarding app updates and ensure new versions do not negatively impact performance.

Opportunities for Startup Ideas

  • Cameo Concierge Service: A premium service that guarantees a response from a celebrity within a certain timeframe, potentially offering a curated selection of celebrities known for their responsiveness.
  • Cameo Marketplace Analytics: A tool that provides data on celebrity engagement, video duration, and pricing trends to help users make informed decisions.
  • Ethical Cameo Agency: An agency that vets celebrities to ensure they are committed to fulfilling requests and providing high-quality personalized videos, addressing concerns about unresponsive celebrities.

Trends and Observations

  • Positive Sentiment Dominates: The vast majority of reviews are positive, indicating a generally satisfied user base.
  • Focus on Specific Celebrities: Many reviews mention specific celebrities and their positive contributions, highlighting the importance of individual celebrity performance.
  • Recurring Technical Issues: The persistence of issues like account verification and app glitches suggests a need for more rigorous testing and quality assurance.
  • Price Sensitivity: Several users mentioned the cost of cameos, indicating price sensitivity and a potential barrier to wider adoption.

Conclusion

The Cameo app offers a valuable and unique service that is highly appreciated by its users. However, addressing the identified pain points, particularly those related to account verification, payment issues, and app glitches, is crucial for improving the overall user experience and preventing potential churn. By focusing on these areas and implementing the recommended actions, Cameo can solidify its position as a leading platform for personalized celebrity interactions.

Original App Link

https://play.google.com/store/apps/details?id=com.baronapp.cameo