Customer Reviews (500)

your system is poor • 2025-03-21T10:51:56-07:00

Flighty has gotten everything wrong with my Iberia flights yesterday and today. Is there no communication between Iberia and Flighty? Very frustrating. Had to rely on Google flight status

Embeau218 • 2025-03-21T05:57:03-07:00

I’m a crew member and was told about this app. I used basics then sprung for whole package. I get alerts on delayed departures and gate changes from Flighty before my company app . Pretty amazing .

Calvin.hd • 2025-03-20T08:24:18-07:00

Easy to use and very informative

Summary of Key Insights

Flighty is a highly regarded flight tracking app, praised for its speed, accuracy, user interface, and unique features, particularly by frequent flyers and aviation enthusiasts. The app provides real-time updates often faster than airline apps, offering a significant advantage to users. However, some users express concerns about the high cost of the Pro subscription, aggressive upselling tactics, and occasional inaccuracies or bugs, particularly outside the US. There's also some dissatisfaction with features being removed from the free tier. Overall sentiment is positive, but there are areas for improvement related to pricing, reliability, and user experience for free users.

Quantitative Metrics:

  • Overall Rating: Approximated to be 4.2/5 based on the score distribution.
  • 5-Star Reviews: 60% (300/500)
  • 4-Star Reviews: 6.6% (33/500)
  • 3-Star Reviews: 8.2% (41/500)
  • 2-Star Reviews: 6.8% (34/500)
  • 1-Star Reviews: 18.4% (92/500)

Key Strengths:

  • Fast and accurate flight updates.
  • User-friendly interface and design.
  • Unique features like flight history, tail number tracking, and delay prediction.
  • Integration with calendar and other travel services.

Key Weaknesses:

  • High subscription cost.
  • Aggressive upselling tactics.
  • Occasional inaccuracies, especially outside the US.
  • Bugs and syncing issues.
  • Features removed from the free tier.

Data & Methodology Overview

  • Data Sample Size: 500 reviews from the Apple App Store.
  • Time Frame: Reviews appear to span from 2023 to July 2024.
  • Analysis Methods: Manual review of the reviews to identify recurring themes, sentiment, feature requests, and pain points. No automated sentiment analysis was performed. Keyword extraction was implicitly done during the theme identification.

Key User Pain Points

  • High Cost of Pro Subscription: Many users find the subscription too expensive, especially for occasional use.
  • Aggressive Upselling: Frequent and intrusive prompts to upgrade to Pro are a major source of frustration. Users report constant full-screen pop-ups that disrupt the app experience.
  • Inaccurate Information: Some users report inaccurate flight information, particularly for international flights or smaller airports. This includes incorrect departure/arrival times, gate information, and tail numbers.
  • Bugs and Syncing Issues: Calendar syncing is often unreliable, leading to incorrect or missing flights. Some users also experience app crashes and performance issues.
  • Limited Free Version: Users complain about the limited functionality of the free version and the removal of features that were previously available.
  • Poor Support: Some users report slow or unhelpful responses from the support team.
  • Calendar Sync Issues: Flights importing on the wrong dates is a recurring issue.
  • Inconsistent Data Outside US: Data accuracy and feature availability vary significantly outside the United States.

Frequently Requested Features

  • More Affordable Subscription Options: Users desire monthly or tiered subscription plans to better suit their usage patterns.
  • Improved Calendar Sync: Users want more reliable and accurate calendar integration.
  • Manual Flight Entry Improvements: Users want the ability to manually add flights, especially older or less common flights.
  • Seat Maps: Integration with seat map services like SeatGuru is a popular request.
  • Boarding Time Information: Users want the app to display boarding time, not just departure time.
  • Web Version: Some users would like a web interface to access Flighty on computers.
  • Android Version: Some users desire an Android version of the app.
  • Carbon Emissions Tracking: A few users have requested a feature to track CO2 emissions from flights.
  • Customizable Notifications: More granular control over notification types is desired.
  • Offline Mode Improvements: Some users want better functionality and accuracy in offline mode.
  • Flight Attendant Specific Features: Flight attendants are requesting features specific to their needs such as jumpseat assignment.

Strengths and Positive Aspects

  • Speed and Accuracy of Updates: Flighty often provides flight updates faster than airline apps, giving users a head start in case of delays or cancellations.
  • User-Friendly Interface: The app is praised for its clean, intuitive, and visually appealing design.
  • Comprehensive Flight Information: Users appreciate the detailed flight information, including tail number, aircraft age, and flight history.
  • Flight History and Statistics: The "Flighty Passport" feature, which tracks flight history and provides statistics, is a popular feature among aviation enthusiasts.
  • Calendar Integration: The ability to sync flights from calendars and other travel services is highly valued.
  • Live Activities and Widgets: Integration with iOS features like Live Activities and widgets provides convenient access to flight information.
  • Flight Sharing: The ability to share flight status with friends and family is a useful feature.
  • Proactive Delay Prediction: The app's ability to predict delays is appreciated by many users.

Prioritized Action Recommendations

High Priority:

  • Address Data Accuracy Issues: Investigate and improve the accuracy of flight information, particularly for international flights and smaller airports.
  • Reduce Aggressive Upselling: Tone down the frequency and intrusiveness of Pro subscription prompts. Consider alternative monetization strategies that are less disruptive to the user experience.
  • Improve Calendar Sync Reliability: Fix the bugs and inconsistencies in calendar syncing to ensure accurate flight imports.
  • Enhance Support Responsiveness: Improve the speed and helpfulness of customer support responses.

Medium Priority:

  • Introduce More Flexible Subscription Options: Offer monthly or tiered subscription plans to cater to different user needs and budgets.
  • Add Manual Flight Entry Improvements: Allow users to manually add flights, especially older or less common flights, to complete their flight history.
  • Re-evaluate Free Tier Features: Consider reintroducing some previously available features to the free tier to improve its value and reduce user frustration.
  • Enhance Offline Mode Functionality: Improve the accuracy and usefulness of the app in offline mode.

Low Priority:

  • Integrate Seat Maps: Explore integration with seat map services like SeatGuru.
  • Add Boarding Time Information: Display boarding time in addition to departure time.
  • Develop Web and Android Versions: Consider expanding the app to other platforms based on user demand and resources.
  • Add Carbon Emissions Tracking: Implement a feature to track CO2 emissions from flights.
  • Flight Attendant Specific Features: Explore features tailored to flight attendants' needs.

Opportunities for Startup Ideas

  • AI-Powered Flight Delay Prediction API: Develop an API that provides highly accurate flight delay predictions, leveraging machine learning and real-time data sources. This could be offered to airlines, travel agencies, and other travel-related businesses.
  • Personalized Flight Subscription Service: Offer a subscription service that provides personalized flight tracking and travel assistance based on individual user needs and preferences. This could include features like proactive rebooking assistance, personalized recommendations, and travel concierge services.
  • Crowdsourced Flight Data Platform: Create a platform that aggregates flight data from multiple sources, including user reports, airline data, and air traffic control information, to provide the most accurate and up-to-date flight information.
  • Flight History Visualization Tool: Develop a tool that allows users to visualize their flight history in a more engaging and interactive way, such as through 3D maps or personalized infographics.
  • Travel Community Platform: Build a community platform for travelers to share flight information, travel tips, and experiences, creating a valuable resource for planning and managing trips.

Trends and Observations

  • Strong Positive Sentiment: Despite some criticisms, the overall sentiment towards Flighty is positive, with many users praising its speed, accuracy, and user interface.
  • Price Sensitivity: The high cost of the Pro subscription is a recurring concern, indicating price sensitivity among users.
  • Feature Prioritization: Users are particularly interested in features that provide real-time updates, delay predictions, and flight history tracking.
  • International Data Gaps: Data accuracy and feature availability vary significantly outside the United States, suggesting a need for improved international data coverage.
  • Impact of Updates: Changes in app functionality, especially related to the free tier, have a significant impact on user sentiment.

Conclusion

Flighty is a well-regarded flight tracking app with a strong reputation for speed, accuracy, and user experience. However, the high cost of the Pro subscription, aggressive upselling tactics, and occasional inaccuracies are areas for improvement. By addressing these issues and focusing on user-requested features, Flighty can further enhance its value and maintain its position as a leading flight tracking app. A recommendation would be to revisit the pricing model and offer more flexible subscription options.

Original App Link

https://apps.apple.com/us/app/flighty-live-flight-tracker/id1358823008?uo=2