Customer Reviews (500)

cardonafunes • 2025-03-27T20:06:46-07:00

The best

SumLuv2012 • 2025-03-27T19:49:59-07:00

The app is amazing but recently whenever I try to open the app it won’t let me press the X button on the free trial or wtv page. PLEASE FIX IT I AM IN NEED OF AN AI

Michaelmachine • 2025-03-26T20:48:04-07:00

Literally just the title

Summary of Key Insights

  • Genie is an AI chatbot assistant app that leverages various AI models (ChatGPT, GPT-4o, Gemini, Grok, Deepseek, Claude, and Qwen) to provide users with assistance in various tasks.
  • The app receives mixed reviews, with a significant portion of users praising its capabilities and usefulness, while others express frustration with limitations, billing issues, and technical problems.
  • Key strengths include its versatility, ease of use, and ability to provide quick and helpful responses.
  • Major weaknesses include usage caps (even for paid subscribers), inaccurate information, technical issues ("high traffic" errors, app crashes), billing problems (unauthorized charges, difficulty canceling subscriptions), and lack of feature parity across devices.
  • Overall sentiment is moderately positive, but the high number of negative reviews indicates substantial room for improvement. The score distribution shows a polarization, with many 5-star and 1-star reviews.

Quantitative Metrics:

  • Overall Rating: Weighted average of approximately 3.7 stars (calculated from the score distribution).
  • Score Distribution: 5-star (59%), 4-star (6%), 3-star (5%), 2-star (4%), 1-star (26%).

Data & Methodology Overview

  • Data Sample Size: 500 reviews.
  • Time Frame: The reviews appear to span from the app's launch to the present (June 2024), with many reviews referencing recent updates and changes.
  • Analysis Methods:
    • Sentiment Analysis: Categorizing reviews as positive, negative, or neutral based on the language used.
    • Keyword Extraction: Identifying frequently mentioned issues, features, and positive aspects.
    • Topic Modeling: Grouping reviews based on common themes and concerns.
    • Score Distribution Analysis: Calculating percentages of each star rating to understand overall satisfaction.

Key User Pain Points

  • Usage Caps for Paid Subscribers: Many users complain about daily or monthly limits on the number of questions or image generations, even after paying for a "Pro" or "Unlimited" subscription. This is a major source of frustration and perceived false advertising.
  • Billing Issues: Numerous users report being charged immediately after signing up for a free trial, difficulty canceling subscriptions, and unauthorized charges. Rude customer service is also mentioned.
  • Technical Issues ("High Traffic" Errors): A significant number of users experience frequent "high traffic" errors, rendering the app unusable for extended periods. This is especially problematic for paid subscribers. The app also appears to crash frequently.
  • Outdated Information: Several users note that the AI's knowledge base hasn't been updated recently (some complaints referencing October 2023 or even earlier), leading to inaccurate or irrelevant responses.
  • Inaccurate Image Generation: Users report that the image generation feature often produces results that are unrelated to the prompt.
  • Limited Functionality in Free Version: The free version is perceived as too restrictive, with a limited number of "wishes" (questions) per day.
  • Lack of Feature Parity Across Devices: Some features available on the mobile app are missing on the desktop version (e.g., image upload).
  • Difficulty Navigating Recent Chats: The default opening phrase in recent chats makes it hard to find specific past conversations.
  • Keyboard Issues: Some users reported issues with the AI keyboard feature not working correctly after iOS updates.

Frequently Requested Features

  • Ability to Rename and Organize Chats: Users want to be able to name or categorize their chat conversations for easier management and retrieval.
  • Search Bar for Chat History: A search function would allow users to quickly find specific questions or answers within their chat history.
  • Voice Input: Users would like to be able to speak their requests instead of typing them.
  • Text Size Adjustment: The ability to adjust the text size would improve accessibility.
  • Ability to Delete Multiple Chats at Once: A feature to delete multiple chat conversations simultaneously.
  • Upload Feature for Laptop Version: Add the ability to upload images and files to the laptop version of the app.
  • YouTube Video Summarizing Feature: A feature to summarize YouTube videos.
  • Text-to-Video Generator: A tool to generate videos from text prompts.
  • Integration with Other Apps: Integration with calendars and other productivity tools to allow for scheduling and task management.
  • More Realistic AI Voices: The ability to choose from different AI voices, including male and female options.
  • Improved Image Generation: Better accuracy and control over the image generation process.
  • DALL-E Integration in Pro Version: Include DALL-E image generation in the Pro subscription.

Strengths and Positive Aspects

  • Versatility: Users appreciate the app's ability to assist with a wide range of tasks, including writing, research, brainstorming, and problem-solving.
  • Ease of Use: Many users find the app's interface user-friendly and easy to navigate.
  • Helpful Responses: The AI is often praised for providing quick, detailed, and insightful responses.
  • Time-Saving: Users find the app helpful for saving time on tasks such as writing emails, creating lesson plans, and generating ideas.
  • Learning Tool: Some users use the app as a learning companion to expand their knowledge and understanding of various topics.
  • Helpful for Users with Disabilities: Some users with disabilities (e.g., dyslexia, low vision) find the app to be a valuable tool for writing and communication.

Prioritized Action Recommendations

High Priority:

  • Fix Billing Issues: Address the numerous complaints about unauthorized charges, difficulty canceling subscriptions, and lack of refunds. Implement a clear and transparent billing process and provide responsive customer support.
  • Resolve "High Traffic" Errors: Investigate and resolve the frequent "high traffic" errors that prevent users from accessing the app. Ensure that the app can handle peak usage periods.
  • Remove Usage Caps for Paid Subscribers: Eliminate or significantly increase the usage caps for paid subscribers. If caps are necessary, clearly communicate them before users subscribe.
  • Update Knowledge Base: Regularly update the AI's knowledge base to ensure that it provides accurate and up-to-date information.
  • Improve Image Generation Accuracy: Enhance the image generation feature to produce results that are more closely aligned with user prompts.

Medium Priority:

  • Implement Chat Management Features: Add the ability to rename and organize chat conversations, as well as a search bar for chat history.
  • Add Voice Input: Implement voice input functionality to make the app more accessible and convenient to use.
  • Improve Keyboard Functionality: Fix issues with the AI keyboard feature.
  • Add Upload Feature to Laptop Version: Provide feature parity across devices by adding image upload functionality to the laptop version.
  • Improve Accessibility: Address accessibility issues for visually impaired users.

Low Priority:

  • Add More AI Voices: Offer a wider selection of AI voices, including male and female options.
  • Add YouTube Video Summarizing Feature: Consider adding a feature to summarize YouTube videos.
  • Text-to-Video Generator: Explore the possibility of adding a text-to-video generator.

Opportunities for Startup Ideas

  • AI-Powered Chat Management Tool: A standalone app that focuses on organizing and managing chat conversations across multiple platforms, including features like renaming, tagging, and searching.
  • AI-Enhanced Learning Platform: A learning platform that uses AI to personalize the learning experience, provide real-time feedback, and generate educational content.
  • AI-Powered Accessibility Tool: An app that uses AI to improve accessibility for users with disabilities, such as generating image descriptions, providing text-to-speech functionality, and simplifying complex text.
  • AI-Driven Content Creation Suite: A suite of tools that uses AI to assist with various content creation tasks, such as writing, image generation, and video editing.

Trends and Observations

  • Language Preferences: The majority of reviews are in English, but there are also reviews in Spanish, Russian, and other languages, suggesting a global user base.
  • Shift in Sentiment Over Time: Some users who initially gave positive reviews later expressed frustration with the app due to the introduction of usage caps or technical issues, indicating a decline in satisfaction over time.
  • Polarization of Reviews: The score distribution shows a high number of both 5-star and 1-star reviews, suggesting that the app is either loved or hated, with few users in the middle.
  • Impact of Updates: iOS updates frequently break the Siri integration.

Conclusion

Genie is a promising AI chatbot assistant app with a range of useful features. However, it suffers from several significant issues, including usage caps, billing problems, technical errors, and inaccurate information. To improve user satisfaction and retain subscribers, the developers should prioritize fixing these issues and addressing the most frequently requested features. A focus on transparency, reliability, and customer support is essential for the app's long-term success.

Overall Recommendation: While the app has potential, it requires significant improvements to address user pain points and deliver on its promises. Potential users should carefully consider the reported limitations and technical issues before subscribing.

Original App Link

https://apps.apple.com/us/app/chatbot-ai-assistant-genie/id1658377526?uo=2