Customer Reviews (500)

2monyhs • 2025-03-30T11:56:44-07:00

I absolutely LOVE this popcorn from this vendor. It was a no brainer to get multiple flavors for my daughter’s bridal shower and for snack for the wedding day! I absolutely LOVE the Sugar Rush, the Chocolate and you can never go wrong with the Carmel popcorn. I’m super excited to try the Puppy chow popcorn! Everything here is delicious and delivers on time! Great for parties, gifts and personal snacks!

Woushk • 2025-03-30T10:40:34-07:00

Well at first I had problems with the card it wasn't working so I sent the a message and by the grace of Jehovah. I want say Thanks you On you tube it's not true what they about that you is it I will get my package right my full body silicone baby and my clothes the seller took the money out but I still don't know I think she said April 7 to the 15th I think that's what she said the last time I dealt with Amazon and eBay they sent plastic dolls vinyl I told them that I can't deal with vinyl I can't handle it on my hands in my skin when I talk to them they both of them told me both that they was gonna make sure that I got the right one before tonight make sure that I got my platinum that baby came here I don't like vinyl I can't have it in my house so please I had to give all my dolls away so please make sure that baby look exactly how it look when it was on in my cartOK andshe said OK this what some of the dollmaker took $600 for me do you know how long that it took me to save that money it was for a very special person we both used to sit together and cry and cry because the babies are gone die so l am coming to you with heavy heart please don't do me like they did please.now should I worry and have to call BBB on this situation or l I have to work about my package I will have it everything that's supposed to be there will be there.DO I Have your word like you will stand by Me if anything goes wrong you better help me thank you And have a good evening FROM SHESHE OK

GALBREATH ELECTRIC • 2025-03-30T08:48:56-07:00

I’ve heard women talk about this app for years, but had no idea it’s dude friendly too!!

Etsy App Review Analysis

1. Summary of Key Insights

The Etsy app receives mixed reviews, with a significant number of users expressing satisfaction with the unique items, support for small businesses, and ease of use. However, a substantial portion of users report recurring technical issues, particularly with the collections feature, order tracking, and unremovable notifications. There are also concerns about the increasing presence of drop shippers and AI-generated content diluting the original handmade focus of the platform. While many users appreciate the connection to small businesses, issues with shipping costs and customer service accessibility are prevalent. Overall sentiment leans positive due to the app's core functionality, but technical problems and perceived platform drift are significant concerns.

  • Key Strengths: Unique items, support for small businesses, easy navigation (for some), wide variety of products, personalized gifting options, direct communication with sellers.
  • Key Weaknesses: Recurring technical issues (collections not loading, tracking issues, persistent notifications), high shipping costs, difficulty contacting customer service, proliferation of drop shippers and AI-generated content, coupon codes not working, slow cart loading.
  • Overall Sentiment: Mixed, leaning towards positive due to the core value proposition but heavily impacted by technical issues and platform concerns.
  • Quantitative Metrics:
    • Overall Rating: App Store rating is not directly calculable from the provided data but can be inferred as moderately positive.
    • Score Distribution: {"1":87,"2":34,"3":56,"4":34,"5":289}
      • 5-star: 57.8%
      • 4-star: 6.8%
      • 3-star: 11.2%
      • 2-star: 6.8%
      • 1-star: 17.4%

2. Data & Methodology Overview

  • Data Sample Size: 500 reviews
  • Time Frame: The reviews appear to span from late 2023 to early 2025, based on date mentions within the reviews.
  • Analysis Methods:
    • Sentiment Analysis: Inferred based on star ratings and review text.
    • Keyword Extraction: Manual identification of frequently mentioned keywords and phrases related to issues, features, and sentiments.
    • Thematic Analysis: Grouping reviews into common themes to identify recurring patterns and pain points.

3. Key User Pain Points

  • Collections Not Loading: This is a widespread and frequently reported issue, preventing users from accessing their saved items and organized lists. This significantly impacts browsing and purchasing decisions.
  • Tracking Issues: Users report that the tracking functionality is broken, often redirecting to the shop manager page or a broken link. This creates frustration and uncertainty about order status.
  • Persistent Notifications: Many users complain about unremovable notification badges, even after addressing the related issue or viewing the notification. This is a significant annoyance, especially for users with OCD.
  • High Shipping Costs: A common complaint, often cited as a barrier to purchase.
  • Difficulty Contacting Customer Service: Users find it challenging to find contact information and report issues, and often receive unhelpful or automated responses. This leads to frustration and a feeling of being unsupported.
  • Drop Shippers and AI-Generated Content: Users express concern that Etsy is becoming flooded with mass-produced items and AI-generated content, diluting the unique, handmade nature of the platform.
  • Search Functionality Issues: Users report search results being irrelevant or the search function crashing.
  • Coupon Code Issues: Users report that coupon codes provided to them do not work at checkout.

4. Frequently Requested Features

  • Improved Search Filters: Users want more granular search filters, including the ability to filter by local sellers or exclude specific keywords.
  • Ability to Block Sellers: Users want the ability to block or hide sellers whose products or practices they dislike.
  • Better Organization of Favorites: Users want to be able to search and filter within their favorites more easily.
  • Clearer Communication About Shipping Costs: Users want shipping costs to be more transparent and predictable.
  • Improved Customer Service Access: Users want easier access to human customer service representatives.
  • Option to Preview Custom Designs: Users want the ability to preview custom designs before placing an order.
  • Better Tracking Details: Users want more detailed tracking information, including the specific location of their packages.
  • A Subscription to eliminate or reduce shipping fees: Users are interested in a subscription service that would reduce or eliminate shipping costs.

5. Strengths and Positive Aspects

  • Unique and Handmade Items: Users appreciate the wide selection of unique, handmade, and vintage items that are not available elsewhere.
  • Support for Small Businesses: Users value the opportunity to support independent creators and small businesses.
  • Easy to Use (for some): Some users find the app easy to navigate and use, especially for browsing and purchasing.
  • Direct Communication with Sellers: Users appreciate the ability to communicate directly with sellers to ask questions and customize orders.
  • Personalized Gifting Options: Users find the app helpful for finding unique and personalized gifts.
  • Variety of Products: Users appreciate the vast selection of products across different categories.
  • Good Customer Service from Individual Sellers: Many users praised the customer service they received from individual sellers.

6. Prioritized Action Recommendations

PriorityIssueRecommendation
HighCollections Not LoadingImmediately investigate and fix the collections loading issue. This is a critical bug affecting a large number of users.
HighTracking IssuesInvestigate and resolve the broken tracking functionality. Provide clear and accurate tracking information to users.
HighPersistent NotificationsFix the bug causing unremovable notification badges. Provide a clear way for users to dismiss notifications.
MediumHigh Shipping CostsExplore options for reducing shipping costs, such as negotiated rates with carriers or a subscription service. Consider highlighting sellers with lower shipping costs.
MediumDifficulty Contacting Customer ServiceImprove customer service access by providing a clear contact option within the app. Ensure timely and helpful responses to user inquiries.
MediumDrop Shippers and AI-Generated ContentImplement stricter policies to prevent drop shipping and AI-generated content. Emphasize and promote genuine handmade and vintage items.
MediumSearch Functionality IssuesImprove the search algorithm to provide more relevant results. Fix the crashing issues reported by users.
MediumCoupon Code IssuesInvestigate and resolve issues with coupon codes not working at checkout. Ensure that coupon codes are applied correctly and that users receive the advertised discounts.
LowImprove Cart FunctionalityStreamline the process of removing items from the cart.
LowImprove Search FiltersAdd more granular search filters, including the ability to filter by local sellers or exclude specific keywords.
LowAbility to Block SellersImplement the ability to block or hide sellers whose products or practices they dislike.
LowOption to Preview Custom DesignsAdd the ability to preview custom designs before placing an order.

7. Opportunities for Startup Ideas

  • Etsy Concierge Service: A premium subscription service that provides personalized shopping assistance, issue resolution, and curated recommendations from real human experts.
  • Etsy Local Verified Badge: A certification program for sellers who can prove that their products are genuinely handmade and locally sourced, providing buyers with added assurance.
  • Shipping Cost Comparison Tool: A feature that allows buyers to compare shipping costs from different sellers and carriers, helping them find the best deals.
  • Etsy Collections Visualizer: A tool that allows users to visually organize and share their Etsy collections, creating a more engaging and social shopping experience.

8. Trends and Observations

  • Technical Issues Dominating Recent Reviews: A significant number of recent reviews focus on technical issues, suggesting a decline in app stability.
  • Growing Concern About Platform Integrity: Users are increasingly worried about the presence of drop shippers and AI-generated content, indicating a need for Etsy to reinforce its commitment to handmade and vintage goods.
  • Desire for Improved Customer Service: Users consistently express frustration with the lack of human support, highlighting the importance of improving customer service accessibility and responsiveness.
  • Language Preferences: The majority of reviews are in English, with a few in Spanish.
  • Shift in Sentiment: There is a noticeable shift from overwhelmingly positive reviews in the past to more mixed reviews recently, driven by technical issues and platform concerns.

9. Conclusion

The Etsy app provides a valuable service by connecting buyers with unique and handmade items from small businesses. However, recurring technical issues, increasing competition from non-handmade goods, and customer service challenges are hindering the user experience. Etsy should prioritize addressing the critical bugs, reinforcing its commitment to genuine creators, and improving customer support to maintain its position as a leading marketplace for unique and handmade goods.

Overall Recommendation: Etsy needs to prioritize fixing the technical issues and addressing the platform integrity concerns to improve user satisfaction and maintain its unique value proposition.

10. Original App Link

https://apps.apple.com/us/app/etsy-shop-home-style-more/id477128284?uo=2