Customer Reviews (500)

imetaTV • 2025-03-20T18:29:40-07:00

Hello LumaTouch Team, First of all, thank you for creating such an incredible tool with LumaFusion — it’s become an essential part of my creative workflow. I’d love to suggest a feature that I believe would enhance the user experience, especially for those of us still learning or who frequently need quick references: Could you consider adding an option in the settings to keep the Quick Help bubbles (the blue tooltips that appear when holding a button) always visible or at least toggle them on permanently? This would be extremely helpful for users who are still getting familiar with the app or for educational purposes when demonstrating features. It could be a simple toggle under Settings > Help & Support, something like “Always show Quick Help bubbles”. Thank you for considering this! I really appreciate all the hard work your team puts into constant updates and improvements.

guitaroYeah • 2025-03-20T16:27:12-07:00

the fusion of touch … wow so much added since yall first gave us Cropping … LumaFusion is a joy to use, test, and create masterpieces.

HendrixRelative • 2025-03-19T09:47:28-07:00

I purchased this and tried for a day, but everything is so super small on the screen that I can’t use it because even my readers aren’t strong enough to magnify. I asked for a refund the next day and was told that it’s not ellipsis for a refund for whatever strange reason. I told exactly why I can’t use the program because I didn’t know everything was too small for me to see. There’s no way to make anything bigger except for fonts on my system. I was denied a return a second time and now I’m stuck with a program I can’t even use. Horrible service.

LumaFusion App Review Analysis

1. Summary of Key Insights

LumaFusion is generally well-regarded as a powerful and feature-rich mobile video editing app, often compared favorably to desktop-class software. It's praised for its intuitive interface, robust feature set, and one-time purchase model. However, recent updates seem to have introduced stability issues and bugs that are negatively impacting the user experience. The introduction of subscription-based features and add-on purchases is also a point of contention for some users. While many long-time users appreciate the app's capabilities and the developers' commitment to a one-time purchase model, a significant number of recent reviews express frustration with crashes, bugs, and the increasing push towards subscriptions.

Key Strengths:

  • Powerful and feature-rich, rivaling desktop editing software.
  • Intuitive and easy-to-use interface.
  • One-time purchase model appreciated by many.
  • Good customer support and active development (historically).
  • Recognizes and handles various video formats well (HDR, CLOG).

Key Weaknesses:

  • Recent updates have introduced significant bugs and stability issues (crashing, audio sync problems, export failures).
  • Increasingly aggressive upselling and subscription-based features are alienating some users.
  • Some users find the interface confusing or outdated.
  • Lack of certain features compared to competitors (e.g., advanced speed ramping, motion tracking, better transitions, noise reduction).
  • Audio issues are frequently reported.

Overall Sentiment: Mixed. While historical sentiment is very positive, recent reviews show increasing frustration and dissatisfaction.

Quantitative Metrics:

  • Overall Rating: Not explicitly calculated, but derived from score distribution.
  • Score Distribution:
    • 5-star: 48.2% (241/500)
    • 4-star: 14% (70/500)
    • 3-star: 9.8% (49/500)
    • 2-star: 7.2% (36/500)
    • 1-star: 20.8% (104/500)

2. Data & Methodology Overview

  • Data Sample Size: 500 reviews
  • Time Frame: The reviews appear to span a considerable period, with some mentioning specific updates or dates as far back as 2021, with most being from 2023 and 2024.
  • Analysis Methods:
    • Sentiment Analysis: Inferred from star ratings and review text.
    • Keyword Extraction: Manual identification of recurring themes and issues.
    • Frequency Analysis: Counting the number of times specific issues or features were mentioned.

3. Key User Pain Points

  • Crashing and Instability: The most frequently mentioned issue. Users report crashes during editing, exporting, and even on startup. This severely disrupts workflow and leads to lost work.
  • Audio Issues: Sync problems, muting, distortion, and inability to control audio levels are common complaints. The audio ducking feature is also problematic for some.
  • Export Problems: Users experience failures during export, resulting in wasted time and inability to deliver finished projects.
  • Bugs Introduced by Updates: Several reviews indicate that recent updates have introduced new bugs and broken previously functional features.
  • Subscription Model and Add-on Purchases: Many users express frustration with the shift towards subscription-based features and the need to pay extra for previously included functionality. Some feel that they were misled into buying a "lifetime" license that is now limited.
  • Interface Issues: Some users find the interface confusing, outdated, or difficult to navigate, especially on smaller devices.
  • External Drive Issues: Problems with recognizing or reading external drives, particularly after updates.
  • Loss of Presets and Settings: Presets not working after updates.
  • Customer Support Frustration: Slow or unhelpful responses from customer support.

4. Frequently Requested Features

  • Advanced Speed Ramping: A smooth and easy-to-use speed ramping feature is highly requested, comparable to those found in CapCut, DaVinci Resolve, and Final Cut Pro.
  • More Transitions and Effects: Users desire a wider variety of transitions and effects, including more modern and creative options.
  • Motion Tracking: The ability to track objects within a video is a frequently requested feature.
  • Noise Reduction: A noise reduction tool for improving audio and video quality in low-light conditions.
  • More Video and Audio Tracks: Users want the ability to add more video and audio layers to their projects.
  • Better Color Correction Tools: More advanced color correction options, such as HSL controls, color wheels, and tone curves.
  • Rotoscoping/Masking: A rotoscoping or masking feature for isolating and manipulating specific areas of a video.
  • Keyframe Graph/Easing: More control over keyframe animation with easing options and graph editors.
  • Auto Subtitles/Transcription: Automatic transcription and subtitle generation.
  • 3D Graphics/Text: Support for creating and animating 3D graphics and text.
  • Better Audio Plugin Support: Improved support for third-party audio plugins.
  • Map Integration: The ability to add animated maps with route tracking.

5. Strengths and Positive Aspects

  • Powerful and Feature-Rich: Users consistently praise LumaFusion for its extensive feature set, which rivals desktop editing software.
  • Intuitive Interface: Many users find the interface easy to learn and use, especially compared to more complex desktop applications.
  • One-Time Purchase Model: The one-time purchase model is highly valued by many users, who appreciate not having to pay a recurring subscription fee.
  • Good Customer Support (Historically): Some users have reported positive experiences with LumaFusion's customer support team.
  • Performance: The app generally performs well, even with high-resolution footage, especially on newer devices.
  • Versatility: Users appreciate the app's versatility and ability to handle a wide range of editing tasks, from simple social media videos to more complex projects.
  • Integration with Other Apps: Seamless integration with other apps, such as Storyblocks and Filmic Pro, is a plus.
  • HDR and CLOG Support: The ability to recognize and edit HDR and CLOG footage is appreciated by professional users.
  • External Drive Support: The ability to edit directly from external drives is a valuable feature for many users.

6. Prioritized Action Recommendations

| Priority | Issue | Recommendation