Customer Reviews (100)

shane huysamen • 2025-03-31T07:01:27.315Z

What are you doing even reading the comments of a app like this, if you reading this you don't deserve the excellence of YouTube music... Go to Spotify bye now 5 stars to YouTube music!!

Tormbozibe Gabriel • 2025-03-31T06:59:42.768Z

smooth and easy to navigate... best music suggestions

Nhlanhla Mkhize • 2025-03-31T06:58:26.520Z

Great Music streaming

Summary of Key Insights

YouTube Music receives a generally positive sentiment, with a significant proportion of users awarding it 5 stars (65%). Users appreciate its ease of use, extensive music library (including content not found elsewhere), and personalized recommendations. However, negative reviews highlight issues with excessive advertisements, background play limitations for free users, bugs, and a desire for more control over caching and playlist management. Overall, the app is well-received, but addressing the identified pain points could significantly enhance user satisfaction and retention. The app is seen as a strong competitor to Spotify, with some users preferring it.

Data & Methodology Overview

  • Data Sample Size: 100 reviews
  • Time Frame: Not specified, assuming recent based on the nature of the reviews.
  • Analysis Methods: Sentiment analysis (based on star ratings and review text), keyword extraction (identifying frequently used words and phrases), and thematic analysis (grouping reviews based on common issues and sentiments).

Key User Pain Points

  • Excessive Advertisements: A significant number of users complain about the frequency of ads, particularly after each song, making the free version frustrating.
  • Background Play Limitation (Free Users): The inability to play music in the background without a premium subscription is a major point of contention.
  • Bugs and Performance Issues: Some users report bugs, stuttering, buffering problems, and the app freezing.
  • Limited Caching Options: Users want more control over caching music for offline playback, especially with unlimited internet and storage.
  • Playlist Management: Users express frustration with shuffle functionality (playing the same songs repeatedly) and a desire for better playlist organization (e.g., alphabetical sorting).
  • Restricted Mode Popups: Constant popups related to restricted mode, even when it's off, interrupt the listening experience.
  • Switching Between Audio and Video: Some users dislike the changes to the audio/video switch, finding it less intuitive.

Frequently Requested Features

  • Background Play for Free Users: Allowing background play without a premium subscription.
  • Improved Playlist Organization: Features like alphabetical sorting and custom playlist covers.
  • More Control Over Caching: Options to specify caching preferences based on available storage and internet.
  • Cross-Device Music Control: Similar to Spotify Connect, allowing control of music playback on other devices.
  • Lyric Sharing: Easier way to share lyrics without taking screenshots.
  • PlayStation Availability: A request to make the app available on PlayStation.

Strengths and Positive Aspects

  • Extensive Music Library: Users appreciate the wide variety of music available, including content not found on other platforms.
  • Personalized Recommendations: The app's personalized playlists and mixes are well-received.
  • Ease of Use: Many users find the app easy to navigate and use.
  • Lyrics Integration: The availability of lyrics is a popular feature.
  • Audio/Video Switching: Although some users dislike the changes, the ability to switch between audio and video is generally seen as a positive feature (when working correctly).
  • Price/Value Proposition: Some users find YouTube Music to be a better value compared to competitors like Spotify.

Prioritized Action Recommendations

High Priority:

  • Address Advertisement Frequency: Reduce the frequency of ads in the free version to improve user experience and reduce frustration. Consider offering tiered ad experiences.
  • Fix Bugs and Performance Issues: Prioritize bug fixes and performance improvements to address stuttering, buffering, and freezing issues.
  • Background Play Option: Explore options for allowing limited background play for free users (e.g., with more frequent ads).

Medium Priority:

  • Improve Playlist Management: Implement features like alphabetical sorting, custom playlist covers, and improved shuffle functionality.
  • Caching Control: Provide users with more control over caching settings.
  • Optimize Audio/Video Switching: Address the concerns regarding the changed audio/video switch interface.

Low Priority:

  • Cross-Device Music Control: Implement similar functionality to Spotify Connect.
  • Lyric Sharing: Make it easier to share lyrics directly from the app.
  • PlayStation Availability: Consider expanding platform support to include PlayStation.

Opportunities for Startup Ideas

  • AI-Powered Playlist Curator: Develop an advanced AI system that creates highly personalized playlists based on user listening habits, mood, and activity, with options for fine-tuning and feedback.
  • Social Music Platform Integration: Integrate YouTube Music with social media platforms to allow users to easily share their playlists and listening activity with friends.
  • Offline Music Marketplace: Create a marketplace where users can purchase DRM-free versions of songs for offline playback, even without a premium subscription.
  • Enhanced Lyric Experience: Develop a more interactive lyric experience with features like karaoke mode, lyric translation, and community-driven lyric corrections.

Trends and Observations

  • Comparison to Spotify: Many users directly compare YouTube Music to Spotify, indicating a competitive landscape.
  • Premium Subscription Drivers: The main drivers for upgrading to a premium subscription are ad-free listening and background play.
  • Positive Sentiment towards Music Variety: Users consistently praise the vast music library and diverse content.
  • Negative Sentiment towards Intrusive Ads: The frequency and intrusiveness of ads are a recurring source of frustration.

Conclusion

YouTube Music is a strong music streaming platform with a large and diverse music library and personalized recommendations. While the app is generally well-received, addressing user pain points related to advertisements, background play limitations, and bugs is crucial for improving user satisfaction and retention. By prioritizing the recommended actions, YouTube Music can further solidify its position as a leading music streaming service.

Original App Link

https://play.google.com/store/apps/details?id=com.google.android.apps.youtube.music