Customer Reviews (100)

THE MadGiggler • 2025-03-25T03:42:54.860Z

ever since the last update can't get signed into the app = fallsauce

Johnny Johnson • 2025-03-24T23:17:51.600Z

once I got the center did not have to wait long the nurse ask some questions got the lab sheets check told to go to the bathroom came back got the shot and out the door Finnish.

Angela Ricci • 2025-03-24T18:40:54.159Z

Works well. Does what it's supposed to do. I like it. Simple and productive. Highly recommend.

Summary of Key Insights

The MyQuest for Patients app receives generally positive feedback, with a high percentage of 5-star reviews. Users appreciate its convenience, ease of use for scheduling appointments, and quick access to lab results. However, a significant minority of users experience login issues, problems with insurance information, and occasional app crashes. The app's functionality regarding test result viewing and fingerprint login also needs improvement. Overall, while the app offers valuable features, addressing the reported bugs and usability issues is crucial for enhancing user satisfaction.

Quantitative Metrics:

  • Overall Rating: Leans positive due to high 5-star reviews.
  • Score Distribution:
    • 1-star: 12%
    • 2-star: 10%
    • 3-star: 3%
    • 4-star: 8%
    • 5-star: 67%

Data & Methodology Overview

  • Data Sample Size: 100 reviews
  • Time Frame: Not specified, assuming recent reviews.
  • Analysis Methods: Sentiment analysis based on review text, keyword extraction to identify common themes (e.g., "login," "appointment," "results"), and frequency analysis to determine the prevalence of specific issues.

Key User Pain Points

  • Login Issues: A recurring complaint is the inability to log in, sometimes after updates. Resetting passwords can be a painful process. (High Impact)
  • Appointment Scheduling Problems: Some users report issues making appointments, with locations showing as unavailable or the app not saving entered information. (Medium Impact)
  • Insurance Information Issues: Users are frustrated with having to repeatedly enter insurance information, particularly Medicare details. (Medium Impact)
  • App Crashes and Bugs: Several users report crashes, bugs, and slow performance. The fingerprint login option is also unreliable for some. (High Impact)
  • Difficulty Viewing Test Results: Some users experience issues accessing or viewing their test results after logging in. (High Impact)
  • Navigation Issues: Some users find the app difficult to navigate. (Low Impact)
  • Location Permission Requirement: Some users are concerned about the app requesting location permissions. (Medium Impact)

Frequently Requested Features

  • Improved Fingerprint Login: A more reliable fingerprint login system.
  • Streamlined Insurance Information: Verification or automatic saving of insurance details, especially for Medicare.
  • Faster Performance: General speed improvements for scheduling and loading information.
  • More Reliable Login: Fixes for the inability to log in.

Strengths and Positive Aspects

  • Convenient Appointment Scheduling: Users appreciate the ease of scheduling appointments through the app.
  • Quick Access to Results: The app provides fast access to lab results.
  • Explanations of Results: Users value the explanations provided for their blood work results.
  • Easy to Use Interface: Many users find the app easy to navigate and use (contradicting some negative feedback).
  • Location Awareness for Services: The app helps users find locations that can perform specific tests.

Prioritized Action Recommendations

  • High Priority:
    • Fix Login Issues: Address the persistent login problems reported by numerous users. This is critical for app usability.
    • Resolve Test Result Viewing Issues: Investigate and fix the issue where users cannot view their test results after logging in.
    • Address App Crashes and Bugs: Identify and resolve the causes of app crashes and general bugs.
  • Medium Priority:
    • Improve Insurance Information Handling: Streamline the process of entering and saving insurance information.
    • Enhance Fingerprint Login: Make the fingerprint login option more reliable.
    • Optimize Appointment Scheduling: Fix issues related to appointment availability and data saving.
    • Re-evaluate Location Permission Requirement: Justify the need for location permissions or make the app functional without it.
  • Low Priority:
    • Improve Navigation: Address the complaints about the app's navigation.
    • Improve App Speed: Address the slowness of the app.

Opportunities for Startup Ideas

  • Personalized Health Insights Platform: An app that not only displays lab results but also provides personalized insights, recommendations, and educational content based on the user's health data.
  • Automated Insurance Verification Service: A service that automatically verifies insurance information for healthcare appointments, eliminating the need for manual entry.
  • Telehealth Integration: Integrate telehealth services directly into the app, allowing users to consult with healthcare professionals about their lab results.
  • AI-Powered Symptom Checker: An AI-powered symptom checker that uses lab results and user-reported symptoms to provide preliminary insights and recommendations.

Trends and Observations

  • Login Issues are a Recurring Theme: This problem appears consistently across reviews.
  • Contradictory Feedback on Ease of Use: Some users find the app easy to use, while others struggle with navigation, suggesting potential usability issues for certain user segments.
  • Positive Sentiment Towards Convenience: The convenience of scheduling appointments and accessing results is a major driver of positive reviews.

Conclusion

The MyQuest for Patients app offers valuable features and generally receives positive feedback. However, addressing the reported bugs, login issues, and usability problems is crucial for improving the user experience and maintaining a positive reputation. Prioritizing the recommendations outlined above will help Quest Diagnostics enhance the app's functionality and user satisfaction.

Original App Link

https://play.google.com/store/apps/details?id=com.myquest