Customer Reviews (500)

LordZader3 • 2025-03-24T21:45:03-07:00

I love this app. It has really helped me grow and is helping me battle with my mental challenges. I wish the AI ChatBot could be free, but I understand why it isn’t. You still get a very amazing experience with the free version. I highly recommend trying this out! 😊

Horsewatchingtv • 2025-03-22T16:20:44-07:00

It would be nice to add photos to journal entries and check ins.

Besitooz • 2025-03-14T06:05:23-07:00

Mental growth💆🏽

Summary of Key Insights

  • Clarity: CBT Self Help Journal is generally well-received, with users praising its effectiveness in managing anxiety, stress, and negative thought patterns. The app's CBT-based approach, guided journaling, and AI chatbot are highlighted as key strengths.
  • The app suffers from issues related to its pricing model, including unexpected charges after free trials and the high cost of the annual subscription, which is a significant deterrent for some users. There are also reports of difficulty cancelling subscriptions.
  • Users appreciate the app's ability to promote self-awareness, provide structure for journaling, and offer accessible mental health support, particularly for those who cannot afford traditional therapy or struggle with in-person interactions.
  • A recurring concern involves the AI chatbot's functionality, with some users reporting crashes, loss of conversation history, and a perceived decline in quality after updates.
  • While the free version offers valuable tools, many users express a desire for more free features or a more affordable subscription model.
  • The overall sentiment is positive, but issues related to pricing, subscription management, and AI chatbot reliability need to be addressed.

Quantitative Metrics:

  • Overall Rating: Approximately 4.5 stars (based on score distribution).
  • Score Distribution:
    • 5 stars: 75% (375/500)
    • 4 stars: 7.2% (36/500)
    • 3 stars: 5.6% (28/500)
    • 2 stars: 2.2% (11/500)
    • 1 star: 10% (50/500)

Data & Methodology Overview

  • Data Sample Size: 500 reviews
  • Time Frame: Not explicitly stated, but assumed to be a cumulative collection of reviews over the app's lifetime, with a higher concentration of recent reviews.
  • Analysis Methods:
    • Sentiment Analysis: Manual assessment of review sentiment (positive, negative, neutral).
    • Keyword Extraction: Identification of frequently used words and phrases to determine key themes.
    • Topic Modeling: Grouping reviews based on shared topics and concerns.

Key User Pain Points

  • Pricing and Subscription Issues:
    • Unexpected charges after free trials are a major source of frustration.
    • The annual subscription cost is considered too high by many users, especially those on a budget.
    • Difficulty cancelling subscriptions and unresponsive customer support exacerbate these issues.
  • AI Chatbot Reliability:
    • Frequent crashes and loss of conversation history interrupt the user experience.
    • Some users perceive a decline in the chatbot's quality after updates, including changes in tone and reduced functionality (e.g., removal of entry summaries).
  • Limited Free Features:
    • Many helpful tools are locked behind the paywall, limiting the app's accessibility for users who cannot afford a subscription.
  • Glitches and Bugs:
    • Various technical issues are reported, including problems with syncing across devices, display issues, and difficulties with specific features (e.g., badge system).
  • Lack of Memory for AI Chatbot:
    • Users want the AI to remember previous conversations, so they don't have to repeat themselves.

Frequently Requested Features

  • More Affordable Subscription Options: Users desire monthly payment plans or lower overall prices.
  • Expanded Free Features: More content and tools should be available without a subscription.
  • Improved AI Chatbot Functionality: Stability, memory of previous conversations, and restoration of lost features are needed.
  • Cross-Platform Support: A MacBook app is a frequently requested feature.
  • Photo Integration in Journal Entries: The ability to add photos to journal entries is desired.
  • Audio Options: Some users prefer to listen to content rather than read it.
  • Kid-Friendly Version: Some users would like to see a kid-friendly version of the app.
  • Option to Submit Chats Using Return/Enter Button: This is a request from Android users.

Strengths and Positive Aspects

  • Effective CBT Techniques: Users find the app's CBT-based approach helpful for managing anxiety, stress, and negative thought patterns.
  • Guided Journaling: The app's prompts and structure make journaling easier and more effective.
  • AI Chatbot Assistance: The AI chatbot is praised for its helpful advice, empathetic responses, and ability to provide support outside of therapy sessions (when it works correctly).
  • Self-Awareness and Insight: Users gain valuable insights into their emotions, thought patterns, and triggers.
  • Accessibility and Convenience: The app provides accessible mental health support, particularly for those who cannot afford traditional therapy or struggle with in-person interactions.
  • User-Friendly Design: The app is generally easy to use and navigate.
  • Mood Tracking and Progress Monitoring: Users appreciate the ability to track their moods and monitor their progress over time.
  • Educational Resources: The app offers a variety of educational materials and courses related to mental health.
  • Gratitude Prompts: Prompts to help users practice gratitude have been well received.

Prioritized Action Recommendations

High Priority:

  • Address Pricing and Subscription Issues:
    • Implement a more transparent pricing model with clear communication about free trial terms and subscription costs.
    • Offer monthly subscription options in addition to the annual plan.
    • Improve the cancellation process and provide prompt, helpful customer support for subscription-related inquiries.
    • Consider offering a longer free trial period.
  • Improve AI Chatbot Reliability:
    • Fix the crashes and loss of conversation history.
    • Restore any removed features or functionality that users found valuable (e.g., entry summaries).
    • Continuously train and refine the chatbot's AI to ensure high-quality responses and a consistent tone.
  • Increase Value of Free Version:
    • Expand the range of features available in the free version to provide more value to non-paying users.

Medium Priority:

  • Enhance Cross-Platform Support:
    • Develop a MacBook app to allow users to access the app on their computers.
  • Address Technical Glitches and Bugs:
    • Prioritize bug fixes and performance improvements to ensure a smooth and reliable user experience.
  • Implement User-Requested Features:
    • Add photo integration in journal entries.
    • Provide audio options for content consumption.
  • Improve User Onboarding:
    • Make it clearer to users from the start that the app isn't entirely free.

Low Priority:

  • Develop a Kid-Friendly Version: Explore the possibility of creating a version of the app tailored to children and adolescents.
  • Improve Accessibility: Ensure the app is fully accessible to users with disabilities, including proper labeling for VoiceOver.

Opportunities for Startup Ideas

  • AI-Powered Mental Health Coach with Memory: A standalone service that offers personalized mental health coaching with an AI that remembers past conversations and adapts its approach over time.
  • Affordable Subscription Model for Mental Wellness Apps: A platform that bundles together multiple mental wellness apps at a discounted price, making them more accessible to users on a budget.
  • CBT-Based App for Children and Adolescents: An app specifically designed to teach CBT techniques to young people in an engaging and age-appropriate way.
  • Journaling App with Photo Integration: A journaling app that allows users to easily add photos to their entries to enhance their reflections.

Trends and Observations

  • Positive Sentiment: The majority of users express positive sentiment towards the app, highlighting its effectiveness and helpfulness.
  • Focus on AI Chatbot: The AI chatbot is a major differentiator and a key driver of user satisfaction (when it works correctly).
  • Pricing Sensitivity: Users are highly sensitive to the app's pricing model, and unexpected charges or high subscription costs can quickly lead to negative reviews.
  • Requests for More Accessibility: Many users want more features to be available in the free version.

Conclusion

Clarity: CBT Self Help Journal is a valuable tool for managing mental health, but issues related to pricing, subscription management, and AI chatbot reliability need to be addressed. By implementing the prioritized action recommendations, the app can improve user satisfaction, attract new users, and solidify its position as a leading mental wellness resource. The app should focus on improving the user experience and making its features more accessible.

Overall Recommendation: The app is recommended with the caveat that the developers address the identified pain points, particularly those related to pricing and chatbot reliability.

Original App Link

https://apps.apple.com/us/app/clarity-cbt-self-help-journal/id1010391170?uo=2