Customer Reviews (500)

Dahyunfan07 • 2025-03-21T15:35:33-07:00

App bugs out frequently causing me not to be able to add locations or it aborts the search function completely. I face frequent issues of not being able to add or reorganize my locations until it perform a hard restart on the app. One day I logged on the app, and saw all my locations were shifted out of the section I placed them in. It is a frustrating app but when it works, it does its thing properly. I personally wouldn’t download this app until update patches are made.

28green • 2025-03-21T11:26:30-07:00

We decided to put Wanderlog through its paces with a 19-day international, two-continent cruise taken with another couple. In total, we visited 8+ restaurants, 15+ activities, 5 hikes, and a rental car. All in all, I feel like this was a good test case. We already had most of our trip in TripIt, so I duplicated everything in Wanderlog shortly before the start of our vacation. Here are my pros & cons, specifically comparing it to TripIt, generally in order of importance. PROS: 1. The driving/walking time that automatically appears b/w activities, we used it all the time. 2. We used the expenses tracker to split the costs of shared meals/activites and it kept a running tally of who owed who. It even handles currency conversion. Such a great feature! 3. Very easy to add new activities and easy to add/change the “cover” photo for each activity. 4. The interface is very modern compared to TI. 5. The lists at the top and checklists are handy (but could be used for more). 6. The map view showing all your activities. 7. Add subtitles to each of your days. CONS: 1. In 2025, how in the world do you not have an iPhone widget or Apple Watch app so that you can use your trip planning app while on your trip. Just something so that you can see what you are doing currently and what you have upcoming. I have my suspicion why, and it relates to the nest two cons. 2. When you open the app while on your trip, it doesn’t automatically move you to the current day/time of your trip. 3. When you add a time to an activity, the app doesn’t automatically sort your activities for that day based on those times. The app essentially treats them as text fields. I really hope they update this in the future so that the app is more hopeful while ON your trip, and not just for planning. 4. When you put hotel and airline flights in the planner, it doesn’t put the check-in and flight times in-line for the days they occur based on their time. They are simply listed at the top of the day. 5. When you have a layover b/w flights, it doesn’t show how much time you have available between layovers. 6. The app assumes every activity you do has a location and that is not always the case. 7. Does not allow you to create custom icons for the various activities you have each day (dining, entertainment, etc) but it DOES allow you to do this for the lists at the top. Please extend this to the actual itinerary. 8. Finally, and this is more of a feature request than a con, I would love to see the lists you create at the top used in a more cohesive way with your actual itinerary. For example, let’s say you have lists at the top for Dining, Drinks, Activities, Hikes, etc. It would be cool if you could then add/copy them to your itinerary and then they are “linked”. So when you click on an activity from a list, it will take you directly to that item in your itinerary. Similarly, if you make a change in one of those items, it makes that the change in the other. In this way, you have the overview of all the things you’re doing at the top organized by Activity type but can then click on one of them to go directly to when you’re doing it in your plan. Fix the issues with the times and add Apple Watch/iPhone Widget support and this would be a 5-star app.

DagmarEmma • 2025-03-20T22:49:53-07:00

Please do yourself a favor and download this app for your next upcoming trip. The suggestions for attractions incl. open times, cost etc as well as distance to/from your previous/next location is amazing! We couldn’t have done this trip ao smoothly without it. Thank you Wanderlog

Summary of Key Insights

Wanderlog - Travel Planner is generally well-received, with users praising its organizational capabilities, map integration, and ease of use, especially for trip planning and collaboration. The app's strengths lie in its ability to consolidate travel information, suggest itineraries, and provide convenient features like email import and route optimization. However, some users report technical issues such as crashes, freezes, and bugs, as well as usability concerns related to the interface and onboarding process. There are also requests for more features, particularly around budgeting, printing, and calendar syncing. Overall sentiment is positive, but addressing the identified pain points and incorporating requested features could significantly enhance the user experience.

  • Overall Rating: High, with a majority of users giving 5-star ratings.
  • Key Strengths: Organization, map integration, ease of use, collaboration features, and email import.
  • Key Weaknesses: Technical issues (crashes, bugs), UI/UX issues (overwhelming interface, intrusive onboarding), limitations in budgeting features, and lack of printing options.
  • Overall Sentiment: Positive, but with significant opportunities for improvement.

Data & Methodology Overview

  • Data Sample Size: 500 reviews
  • Time Frame: Not specified in the provided data, assuming a recent timeframe based on the review content.
  • Analysis Methods:
    • Sentiment Analysis: Implicitly performed based on star ratings and review content.
    • Keyword Extraction: Manually identifying frequent keywords and themes related to user experience, features, and issues.
    • Frequency Analysis: Determining the frequency of specific issues and feature requests based on review mentions.

Key User Pain Points

  • Technical Issues (Crashes, Freezes, Bugs): Many users report the app crashing, freezing, or experiencing other bugs, especially when adding locations, reorganizing itineraries, or using the AI feature. This significantly impacts usability and can lead to frustration.
  • Overwhelming Interface/Too Many Pop-ups: Several users find the interface cluttered and overwhelming, with too many pop-ups, tips, and advertisements. This makes it difficult to navigate the app and focus on planning.
  • Intrusive Onboarding Process: Numerous users complain about the lengthy and mandatory onboarding process, which includes answering numerous questions and navigating through tutorials before being able to use the app.
  • Budgeting Feature Limitations: Some users desire more robust budgeting features, such as the ability to categorize expenses, set budgets for different categories, track prepaid vs. paid expenses, and easily see debt summaries.
  • Export/Printing Issues: Several users request the ability to easily export or print their itineraries, reservations, and expense reports.
  • AI Issues: Some users found the AI feature to be unhelpful or inaccurate, recommending permanently closed locations.
  • Syncing Issues: Some users reported issues with syncing trips across devices and Google Maps.
  • Slowness/Lagginess: A few reviews mentioned the app being slow or laggy, especially when adding a lot of entries to a trip.
  • Inability to add specific location types: Several users noted that they were unable to add specific location types, such as parking reservations.

Frequently Requested Features

  • Calendar Syncing (Google Calendar, Apple iCal): Many users want the ability to sync their itineraries with their calendars.
  • Improved Budgeting Features: Categorization of expenses, setting budgets, tracking prepaid vs. paid, and detailed debt summaries.
  • Printing/Exporting Options: Easy exporting of itineraries, reservations, and expense reports to PDF or other formats for printing.
  • iPhone Widget and Apple Watch App: Users want quick access to their itinerary on their iPhone home screen or Apple Watch.
  • Ability to add activities without specific addresses: Several users noted that they were unable to add activities that did not have specific addresses.
  • "Lock" Feature to prevent accidental edits: A few users suggested adding a lock feature to prevent accidental edits or deletions.
  • Weather Integration: Users want weather information integrated into the app to help with planning.
  • Ability to sort itinerary items by time: Some users noted that they would like to have the ability to sort itinerary items by time.
  • Option to skip onboarding: Several users requested that the onboarding process be made skippable.
  • Condensed Itinerary View: Users want an easier way to view a condensed version of their itinerary without scrolling through all the details.

Strengths and Positive Aspects

  • Organization: Users consistently praise the app's ability to organize travel information in one place.
  • Map Integration: The map view, which displays planned destinations and routes, is highly valued.
  • Ease of Use: Many users find the app intuitive and easy to use, especially for planning itineraries and collaborating with others.
  • Collaboration Features: The ability to share itineraries and collaborate with travel partners is a major plus.
  • Email Import: Users appreciate the ability to automatically import flight and hotel reservations by forwarding emails.
  • Route Optimization: The route optimization feature helps users plan efficient routes between destinations.
  • Offline Access: The availability of offline access is highly beneficial, especially for international travel and road trips.
  • AI Suggestions: Some users found the AI-powered recommendations for things to do helpful.
  • Visual Appeal: Many users commented on the app's seamless and visually appealing UI.
  • Customer Support: Several users had positive experiences with customer support.

Prioritized Action Recommendations

High Priority:

  • Fix Technical Issues (Crashes, Freezes, Bugs): Address the reported crashes, freezes, and bugs to improve app stability and usability.
  • Simplify User Interface/Reduce Pop-ups: Reduce the number of pop-ups and clutter in the interface to make it easier to navigate and focus on planning.
  • Make Onboarding Optional: Allow users to skip the onboarding process and explore the app on their own.

Medium Priority:

  • Enhance Budgeting Features: Add features for categorizing expenses, setting budgets, tracking prepaid vs. paid, and generating detailed debt summaries.
  • Implement Export/Printing Options: Enable users to easily export or print itineraries, reservations, and expense reports.
  • Implement Calendar Syncing: Add support for syncing itineraries with Google Calendar and Apple iCal.
  • Improve AI Accuracy: Ensure that the AI feature provides accurate and up-to-date recommendations.

Low Priority:

  • Develop iPhone Widget and Apple Watch App: Create a widget and Apple Watch app for quick access to itinerary information.
  • Improve Search Functionality Implement a better search functionality within the app.
  • Improve Offline Map Functionality Improve the functionality of offline maps.

Opportunities for Startup Ideas

  • AI-Powered Personalized Travel Recommendations: Develop a more sophisticated AI engine that provides highly personalized travel recommendations based on user preferences, travel style, and budget.
  • Dynamic Itinerary Optimization: Create a feature that dynamically adjusts itineraries based on real-time factors like weather, traffic, and attraction wait times.
  • Integrated Booking Platform: Integrate a booking platform that allows users to book flights, hotels, and activities directly within the app.
  • Augmented Reality Travel Guide: Develop an AR feature that overlays information about nearby attractions and points of interest onto the user's camera view.

Trends and Observations

  • Strong Positive Sentiment: The majority of users are highly satisfied with the app and its core features.
  • Technical Issues as a Major Detractor: Technical issues are the most significant source of negative feedback and a major obstacle to user satisfaction.
  • Value of Free Features: Users appreciate the generous free features, which contribute to the app's positive reputation.
  • Desire for More Customization: Users want more control over the app's interface and features, such as the ability to disable pop-ups and customize budgeting categories.
  • Interest in AI and Automation: Users are interested in leveraging AI to simplify and enhance the trip planning process.

Conclusion

Wanderlog - Travel Planner is a valuable tool for trip planning, with a strong foundation and positive user sentiment. By addressing the identified technical issues, simplifying the interface, and incorporating requested features, the app can significantly improve the user experience and solidify its position as a leading travel planning solution. Prioritizing bug fixes and usability improvements is crucial for retaining existing users and attracting new ones.

Overall, the app is recommended, but with the caveat that users should be aware of potential technical issues and limitations in certain features.

Original App Link

https://apps.apple.com/us/app/wanderlog-travel-planner/id1476732439?uo=2