Customer Reviews (500)

Victoria9024 • 2025-03-27T22:10:52-07:00

After paying back my loan and not renewing my subscription Cleo still proceeded to take 238 from me for a loan already paid off! Did it to my sister to

BeatMiser • 2025-03-27T21:38:51-07:00

It’s the only AI that I trust for real. It has help me stay afloat multiple times.

Geeohdee777 • 2025-03-27T21:06:21-07:00

Nice app🔥

Summary of Key Insights

Cleo: Cash advance & Credit is generally well-received, with a strong positive sentiment driven by its AI-powered financial coaching, cash advance feature, and perceived ability to help users budget and save. However, some users report negative experiences related to unauthorized charges, difficulties accessing cash advances, and customer service issues. The app's "roasting" feature is a unique selling point, appreciated by many for its humorous yet effective approach to spending awareness. There's a clear opportunity to improve customer support and address billing errors to enhance user trust and overall satisfaction. The app boasts a high overall rating, but addressing the negative reviews is critical for maintaining its reputation.

Overall Rating: Very Positive, but with significant issues to address.

Score Distribution: Overwhelmingly positive, with a large majority (88%) of users giving 5-star ratings. However, the negative reviews (1-star ratings at 4.8%) indicate serious problems affecting a subset of users.

  • 5-star: 88%
  • 4-star: 5.2%
  • 3-star: 1.4%
  • 2-star: 0.6%
  • 1-star: 4.8%

Key Strengths:

  • AI-powered financial coaching and budgeting tools.
  • Cash advance feature for users in need.
  • Humorous and engaging approach to financial management ("roasting").
  • Credit building features.
  • Easy to use interface.

Key Weaknesses:

  • Unauthorized charges and billing errors.
  • Difficulties accessing cash advances, despite eligibility.
  • Poor customer service and lack of human support.
  • Concerns about subscription fees.
  • App crashing issues.
  • Low initial advance amounts.

Data & Methodology Overview

Data Sample Size: 500 reviews Time Frame: Not explicitly stated, but based on the date in the description (09/19/2024) and review context, it appears to be recent (likely within the past few weeks or months). Analysis Methods: Sentiment analysis was performed based on star ratings and review content. Keyword extraction was used to identify frequently mentioned topics, features, and pain points. A qualitative analysis was conducted to understand the context and nuances of user feedback.

Key User Pain Points

  • Unauthorized Charges/Billing Errors: Several users reported being charged subscription fees despite not using the app or after canceling their subscriptions. Some reported unauthorized loan withdrawals. This severely damages trust and can lead to account issues.
  • Cash Advance Access Issues: Many users complained about being unable to access cash advances, even after being approved or subscribing to premium plans. Error messages and inconsistent eligibility were frequently mentioned.
  • Poor Customer Service: Users expressed frustration with the lack of human support and the inability to resolve issues effectively. Generic responses and being ignored by support were common complaints.
  • Low Initial Advance Amounts: Many users expressed disappointment with the low cash advance amounts offered, especially compared to the advertised "up to $250."
  • App Crashing: A few users reported the app crashing upon opening, rendering it unusable.
  • Incorrect Account Linking: Inconsistent behavior of Cleo linking charges to the incorrect account.

Frequently Requested Features

  • Improved Customer Support: Users consistently requested better access to human support and more effective issue resolution.
  • Higher Cash Advance Limits: Users desired higher initial cash advance limits and faster increases over time.
  • More Transparent Fee Structure: Users asked for clearer explanations of subscription fees and cash advance charges.
  • Reliable App Performance: Users expect the app to be stable and not crash unexpectedly.
  • Better Account Linking Accuracy: Users expect transactions to be correctly assigned to the proper accounts.

Strengths and Positive Aspects

  • AI-Powered Financial Coaching: Users appreciated the AI-driven budgeting tools, personalized insights, and "roasting" feature, which made financial management more engaging and effective.
  • Cash Advance Feature: The cash advance feature was praised for providing quick access to funds in times of need, especially for covering unexpected expenses or bridging the gap to payday.
  • Credit Building: Users found the credit building features helpful for improving their credit scores.
  • Easy to Use Interface: The app's user-friendly design and intuitive navigation were frequently mentioned as positive aspects.
  • Helpful Budgeting Tools: Users mentioned that the app helped them track spending, identify areas for improvement, and save money.
  • Motivational and Humorous Approach: The AI's witty and motivational approach was well-received, making the app more enjoyable to use.

Prioritized Action Recommendations

High Priority:

  • Address Unauthorized Charges/Billing Errors: Implement robust billing systems and reconciliation processes to prevent unauthorized charges and ensure accurate subscription management. Provide a clear and easy-to-use refund process for users who have been incorrectly charged.
  • Improve Customer Service: Invest in a more responsive and effective customer support system, including options for live chat, phone support, and faster email response times. Train support staff to handle billing issues and cash advance problems effectively.
  • Fix Cash Advance Access Issues: Investigate and resolve the issues preventing users from accessing cash advances. Ensure that eligibility criteria are clearly defined and consistently applied.

Medium Priority:

  • Increase Initial Advance Amounts: Consider increasing the initial cash advance limits for eligible users, potentially based on creditworthiness or income.
  • Enhance App Stability: Address app crashing issues by identifying and fixing bugs, optimizing performance, and improving testing procedures.
  • Improve Account Linking Accuracy: Implement more robust data validation and error-handling mechanisms to ensure transactions are correctly linked to user accounts.

Low Priority:

  • More Transparent Fee Structure: Provide clearer and more detailed explanations of all fees associated with subscriptions and cash advances.
  • Expand AI Personalization: Continue to enhance the AI's ability to provide personalized financial advice and insights.

Opportunities for Startup Ideas

  • AI-Powered Financial Therapy: Develop a deeper integration of AI to provide personalized emotional support and guidance for users struggling with financial stress and anxiety.
  • Gamified Savings Challenges: Create more engaging and interactive savings challenges with rewards and social sharing features to motivate users to save more.
  • Subscription Management Tool: Integrate a feature that automatically identifies and cancels unused subscriptions to help users save money.
  • Financial Literacy Education: Offer interactive tutorials and educational content within the app to improve users' financial knowledge and decision-making skills.

Trends and Observations

  • Positive Sentiment Dominated by Cash Advance Utility: A significant portion of positive reviews centered on the app's ability to provide cash advances quickly and easily, suggesting this is a primary driver of user satisfaction.
  • "Roasting" Feature is Divisive but Effective: While some users may find the "roasting" feature off-putting, many appreciate its humorous and direct approach to highlighting spending habits.
  • Negative Reviews Highlight Trust Issues: The prevalence of complaints about unauthorized charges and poor customer service indicates a significant erosion of trust among some users.
  • Referral Bonus Issues: One review mentioned a fake referral bonus, suggesting a potential problem with the referral program's implementation.

Conclusion

Cleo: Cash advance & Credit has a strong foundation with its AI-powered financial coaching and cash advance feature. However, addressing the negative feedback related to billing errors, customer service, and access to cash advances is crucial for maintaining user trust and preventing churn. By prioritizing improvements in these areas, Cleo can solidify its position as a leading financial management app. The overwhelmingly positive sentiment provides a strong base for further growth, but neglecting the negative issues could undermine its long-term success.

Overall Recommendation: Address critical issues related to billing, customer service, and cash advance access immediately. Focus on building trust and improving the user experience to retain existing users and attract new ones. Continue to leverage the AI-powered features and humorous approach to financial management, but ensure that these features are balanced with reliable functionality and responsive support.

Original App Link

https://apps.apple.com/us/app/cleo-cash-advance-credit/id1447274646?uo=2