Customer Reviews (500)

Squatchy420 • 2025-03-21T21:55:09-07:00

I loved this app but after the beginning of 2025 it stopped working. I talked to my Dr about it and they said everyone is having the same problem.

dpvan1 • 2025-03-21T14:09:28-07:00

Convenient and easy to use for my many prescriptions.

Twitch 731 • 2025-03-21T13:31:41-07:00

This app is very helpful. I have gained better insight into my illnesses and into the procedures they want to do and why they want to do them.

Summary of Key Insights

The FollowMyHealth® app is generally well-received, with a strong positive sentiment driven by its convenience, ease of use, and ability to access medical records and communicate with healthcare providers. However, some users experience technical issues, slow loading times, and difficulties with specific features like messaging and appointment scheduling. The app's integration with healthcare providers appears to be a critical factor in user satisfaction.

Key Strengths:

  • Ease of use and navigation.
  • Convenient access to medical records, lab results, and appointment information.
  • Effective communication with healthcare providers (when the feature is working properly).
  • Time-saving benefits compared to traditional phone calls.

Key Weaknesses:

  • Technical issues, including slow loading times, login problems, and app crashes.
  • Inconsistent messaging functionality (some users can't respond to messages).
  • Difficulties with appointment scheduling.
  • Lack of integration with all healthcare providers/systems.
  • Outdated design (mentioned by some users).

Overall Sentiment: Positive

Quantitative Metrics:

  • Overall Rating: Approximately 4.6/5 stars (based on the score distribution).
  • Score Distribution:
    • 5-star: 83.2% (416/500)
    • 4-star: 7.6% (38/500)
    • 3-star: 3.8% (19/500)
    • 2-star: 1.6% (8/500)
    • 1-star: 3.8% (19/500)

Data & Methodology Overview

  • Data Sample Size: 500 reviews
  • Time Frame: Not explicitly stated, but assumed to be a cumulative representation of user feedback over time. The single review mentioning 2025 suggests recent reviews.
  • Analysis Methods:
    • Sentiment analysis based on star ratings and review text.
    • Keyword extraction to identify recurring themes and issues.
    • Manual review of individual comments to understand context and nuances.

Key User Pain Points

  • Technical Issues: Slow loading times, login problems, app crashes, and general unresponsiveness are frequently mentioned. This significantly impacts user experience and frustrates users trying to access their health information.
  • Messaging Problems: Several users report difficulties sending or receiving messages, or being unable to respond to their doctors. This undermines a key feature of the app and hinders communication.
  • Appointment Scheduling Issues: Some users have reported missing appointment scheduling functionalities or difficulties scheduling appointments through the app.
  • Lack of Integration: The app's usefulness is limited if it doesn't integrate with a user's specific healthcare providers or other healthcare systems. This creates fragmentation and reduces the app's value.
  • Outdated Information: Some users report outdated or inaccurate information within the app, making it difficult to rely on the app for accurate health information.
  • Login Issues: Some users have issues logging into the app.

Frequently Requested Features

  • Improved Messaging Functionality: Users want a reliable and intuitive messaging system that allows for seamless communication with their healthcare providers, including the ability to respond to messages.
  • More Healthcare Provider Integration: Users want the app to connect with a wider range of healthcare providers and systems to consolidate their health information.
  • More Reliable Performance: Users want the app to load faster and be more reliable overall.
  • Improved Appointment Scheduling: Users want a more reliable and easier-to-use appointment scheduling feature.
  • Dark Mode: Although not explicitly stated in these reviews, dark mode is a commonly requested feature for apps that are used frequently, especially at night.
  • Improved User Interface: Some users mention the design feeling dated, suggesting a desire for a more modern and intuitive user interface.
  • Integration with other Health Apps: Some users want the app to work in conjunction with other health apps.
  • Tutoring Session: Older users suggest the need for tutoring sessions to better understand how to use the app.

Strengths and Positive Aspects

  • Ease of Use: Many users praise the app's intuitive interface and ease of navigation.
  • Convenience: Users appreciate having their medical records, lab results, and appointment information readily accessible on their mobile devices.
  • Improved Communication: The app facilitates communication with healthcare providers, saving time and effort compared to phone calls.
  • Accessibility: The app provides 24/7 access to health information, empowering users to take control of their health.
  • Time Savings: Users appreciate not having to sit on hold on the phone.
  • Organization: The app helps users keep their medical records organized.
  • Peace of Mind: The app provides peace of mind by giving users access to their test results and medical history.
  • Proactive Health Management: The app encourages proactive health management by allowing users to track their health metrics and compare results over time.

Prioritized Action Recommendations

High Priority:

  • Address Technical Issues: Investigate and resolve the reported technical issues, including slow loading times, login problems, app crashes, and unresponsiveness. Prioritize performance optimization and bug fixes.
  • Fix Messaging Functionality: Resolve the issues with messaging, ensuring that users can reliably send, receive, and respond to messages from their healthcare providers.
  • Improve Appointment Scheduling: Address any issues with the appointment scheduling feature, making it easier for users to schedule and manage appointments.

Medium Priority:

  • Expand Healthcare Provider Integration: Actively work to integrate with more healthcare providers and systems to increase the app's value and reach.
  • Update User Interface: Consider updating the app's user interface to a more modern and intuitive design, based on user feedback.
  • Improve Accuracy of Information: Implement measures to ensure the accuracy and timeliness of the information displayed in the app, including medication lists and billing information.

Low Priority:

  • Add Dark Mode: Implement a dark mode option for users who prefer a darker interface.
  • Develop a tutorial: Develop a tutorial to better educate users on how to use the app.

Opportunities for Startup Ideas

  • Universal Health Record Aggregator: A platform that aggregates health records from all providers, regardless of the underlying system, offering a truly comprehensive view of a patient's medical history.
  • AI-Powered Health Assistant: An AI-powered assistant that can analyze a user's medical records and provide personalized insights, reminders, and recommendations.
  • Telehealth Integration Platform: A platform that seamlessly integrates with various telehealth providers, allowing users to access virtual care directly from their health record app.
  • Healthcare Navigation Service: A service that helps patients navigate the complexities of the healthcare system, providing guidance on finding the right providers, understanding insurance coverage, and managing medical bills.
  • Personalized Medication Management: A medication management system that integrates with a user's health record and provides personalized reminders, dosage information, and potential drug interactions.

Trends and Observations

  • Language Preference: The majority of reviews are in English, but there are a few in Spanish, indicating a need for multilingual support.
  • Positive Sentiment: The overall sentiment is overwhelmingly positive, with most users praising the app's convenience and ease of use.
  • Dependence on Provider Integration: The app's value is heavily dependent on its integration with a user's specific healthcare providers.
  • Age-Related Challenges: Some older users may require additional support or training to effectively use the app.
  • Feature Prioritization: Users prioritize core functionality (accessing records, messaging, scheduling) over cosmetic features (e.g., dark mode).

Conclusion

The FollowMyHealth® app has a strong foundation and is well-liked by many users. However, addressing the reported technical issues, improving messaging functionality, and expanding healthcare provider integration are crucial for enhancing the user experience and maximizing the app's potential. By prioritizing these improvements, the app can solidify its position as a valuable tool for patient engagement and proactive health management. I recommend that the developers focus on stability and core functionality before adding new features.

Original App Link

https://apps.apple.com/us/app/followmyhealth/id502147249?uo=2