Customer Reviews (500)

Moulay366 • 2025-03-22T01:16:16-07:00

Thank you to make my life better

Joshua Adam Souder • 2025-03-22T00:29:30-07:00

I don’t like Google I probably never will. They are monopoly and a conglomerate around the globe now because they privately been stealing our information our addresses and we’re able to see that stuff from Google Earth. The privacy act started in 1974 and they’ve been using their analytics and getting it all for freebut we see nothing

Sh.K.T • 2025-03-22T00:24:57-07:00

The best AI tool I use in my research work

Summary of Key Insights

  • The ChatGPT iOS app receives overwhelmingly positive reviews, with users praising its helpfulness, versatility, and ability to provide detailed and accurate information. Many users express that it has become an indispensable tool in their daily lives, both personally and professionally.
  • However, there are recurring issues related to bugs, limitations on free usage (especially image uploads), and concerns about biases or inaccuracies in responses. There are also complaints about sudden chat resets and disappearing conversations.
  • The overall sentiment is highly positive, but addressing the identified pain points is crucial for maintaining user satisfaction and attracting new users.
  • The app has a high overall rating due to a large number of 5-star reviews, but the negative reviews point to areas needing improvement.
  • Score Distribution: 5-star (66.2%), 4-star (6.2%), 3-star (6%), 2-star (5%), 1-star (16.6%).

Data & Methodology Overview

  • Data Sample Size: 500 reviews
  • Time Frame: Reviews appear to be recent (no explicit date range provided, but context suggests recent reviews).
  • Analysis Methods:
    • Sentiment Analysis: Manual assessment based on review text.
    • Keyword Extraction: Identification of frequently mentioned terms and phrases.
    • Issue Categorization: Grouping similar complaints and feature requests.

Key User Pain Points

  • Chat Resets/Disappearing Conversations: This is a major and frequently reported issue. Users experience sudden resets or deletion of their conversations, leading to frustration and loss of work.
  • Limitations on Free Usage: The limited number of image uploads, message counts, and the push towards paid subscriptions are a significant source of dissatisfaction for free users.
  • Bugs and Glitches: Several users report experiencing bugs, such as issues with the voice chat feature, keyboard lag, the app crashing, and the inability to load files.
  • Inaccuracies and Biases: Some users report that ChatGPT provides incorrect information, struggles with math, or exhibits political biases in its responses.
  • Memory Issues: Some users find the "memory" of the app lacking, especially regarding long-term projects, with the app not remembering previous conversations or instructions.
  • Login Problems: A few users have had issues with logging in and syncing their accounts.
  • Voice Issues: Several users report issues with voice quality (e.g., sounding like a "mouse on crack") and the read aloud feature glitching.

Frequently Requested Features

  • More Free Usage/Higher Limits: Users want more free image uploads, more messages, and fewer restrictions on the free version.
  • Chat Organization/Folder System: Users want the ability to organize their chats into folders or categories for easier access.
  • Improved Memory/Context Retention: Users want the app to remember previous conversations and instructions for longer periods.
  • More Accurate Responses: Users want the app to provide more accurate and reliable information, especially in areas like math and specific factual topics.
  • In-App Integration/Automation: Users desire API and webhook support for automating tasks.
  • Incognito Mode: Some artists request a private incognito mode for creating original work.
  • "Save to Chat History" Feature for Temporary Chats: Users would like to be able to save temporary chats.
  • Option to Choose Default Model: Users would like to choose the default model used for conversations.
  • NSFW content: Some users desire the ability to generate explicit content with age verification.
  • Option to Ban Words: Users want the ability to ban specific words from responses.

Strengths and Positive Aspects

  • Helpfulness and Versatility: Users find ChatGPT extremely helpful for a wide range of tasks, including research, writing, problem-solving, and creative inspiration.
  • Detailed and Accurate Information: Many users praise the app's ability to provide detailed and accurate answers to their questions.
  • Ease of Use: Users appreciate the app's user-friendly interface and ease of navigation.
  • Time-Saving: Users find that ChatGPT saves them significant time by providing quick and efficient answers.
  • Personal and Engaging: Many users describe ChatGPT as a "friend," "therapist," or "personal assistant," highlighting its ability to provide personalized and engaging interactions.
  • Voice Mode: Users appreciate the voice mode, which allows for real-time conversations.
  • Improved Writing: Users use it to improve writing and grammar.
  • Educational Tool: Users find it helpful for learning and studying.

Prioritized Action Recommendations

High Priority:

  • Fix Chat Reset/Disappearing Conversation Bug: This is the most critical issue and should be addressed immediately. Implement robust data saving and recovery mechanisms.
  • Address Free Usage Limitations: Re-evaluate the limitations on free usage, especially image uploads. Consider increasing the limits or offering alternative ways for users to earn more uploads.
  • Improve Accuracy and Reduce Bias: Invest in improving the accuracy and reducing biases in ChatGPT's responses. Implement better fact-checking mechanisms and address any political biases.
  • Stabilize the App: Address all reported bugs and glitches, including those related to voice quality, keyboard lag, app crashes, and file loading.

Medium Priority:

  • Implement Chat Organization Features: Add the ability to organize chats into folders or categories.
  • Enhance Memory/Context Retention: Improve the app's ability to remember previous conversations and instructions.
  • Address Login/Account Syncing Issues: Resolve any issues related to logging in and syncing accounts.
  • Improve Voice Quality: Resolve issues with the voice quality and the read aloud feature.
  • Address Account Management: Improve the "manage account" options.

Low Priority:

  • Explore API and Webhook Support: Consider adding API and webhook support for automation, but prioritize more critical issues first.
  • Consider Incognito Mode: Evaluate the feasibility of adding an incognito mode for artists.
  • Evaluate Default Model Selection: Consider providing an option to choose the default model.
  • Evaluate NSFW Content Generation: Evaluate the feasibility of age verification and NSFW content generation.
  • Implement Word Banning: Consider implementing a word banning feature.

Opportunities for Startup Ideas

  • AI-Powered Chat Organizer: A separate app that connects to ChatGPT and automatically organizes chats based on topic, keywords, or user-defined categories.
  • AI Fact-Checker: A tool that automatically verifies the accuracy of ChatGPT's responses and provides alternative sources.
  • AI Writing Tutor: An app that provides personalized feedback on writing style and grammar, using ChatGPT as a base but with enhanced educational features.
  • AI-Powered Study Assistant: An app specifically designed for students, with features such as flashcard generation, practice quizzes, and personalized study plans based on ChatGPT's responses.
  • AI-Enhanced Research Tool: A service to help researchers use ChatGPT to improve the speed of research, while at the same time, verifying the information given.

Trends and Observations

  • Language Preferences: The majority of reviews are in English, but there is a significant number of reviews in Spanish, indicating a strong user base in Spanish-speaking countries.
  • Positive Sentiment: The overall sentiment is overwhelmingly positive, with many users expressing strong appreciation for the app's capabilities.
  • Recurring Issues: The same issues (chat resets, free usage limitations, inaccuracies) are mentioned repeatedly, indicating that these are persistent problems.
  • Requests for More Personalization: Users are increasingly requesting features that allow for more personalization, such as the ability to customize ChatGPT's personality or organize their chats.

Conclusion

The ChatGPT iOS app is a highly valuable tool for many users, offering a wide range of capabilities and benefits. However, addressing the identified pain points, particularly the chat reset bug and free usage limitations, is crucial for maintaining user satisfaction and attracting new users. By prioritizing these improvements and exploring new features based on user feedback, OpenAI can further enhance the app's value and solidify its position as a leading AI assistant.

Overall Recommendation: Prioritize fixing the chat reset bug and re-evaluate the free usage limitations. These are the most pressing issues affecting user experience.

Original App Link

https://apps.apple.com/us/app/chatgpt/id6448311069?uo=2