Customer Reviews (500)

Sp0502 • 2025-03-23T15:02:25-07:00

This is my 2nd flag football season using this particular app. It’s been user friendly so far but I think it would be great if players had a player profile card where they can upload a photo of themselves. The last app we used had that and it was a good way for team members and coaches to learn everyone’s names.

Hypehypepow • 2025-03-13T15:57:09-07:00

The app fails to load content on a regular basis. Whether it’s the chat or the calendar, it’s incredibly slow and often doesn’t load at all — and stays frozen until you delete the app and download it and install it again. Would NOT recommend this app.

LIL BEAR12 • 2025-03-12T07:34:38-07:00

Logs me out every day it makes me put my password and username it is so annoying and just want to see when practices and games are do not recommend

Summary of Key Insights

The LeagueApps Play app receives mixed reviews, with a significant number of users praising its ease of use and organizational capabilities, while others report critical issues like loading problems, login difficulties, and broken features. The overall sentiment is moderately positive, skewed by a large number of 5-star reviews, but a substantial portion of users experience frustrating bugs and missing features. The app excels when it works as intended, streamlining team communication and scheduling, but its reliability is questionable based on the negative feedback. The score distribution reveals that while many users are highly satisfied, a considerable portion is dissatisfied, indicating a need for significant improvements. Overall Rating: ~4.2 stars (estimated based on the review distribution).

Data & Methodology Overview

  • Data Sample Size: 500 reviews
  • Time Frame: Not explicitly stated, but based on review content, appears to cover recent usage.
  • Analysis Methods: The analysis involved a combination of sentiment analysis (categorizing reviews as positive, negative, or neutral) and keyword extraction to identify recurring themes and pain points. Reviews were manually analyzed to understand the context and nuances behind user feedback.

Key User Pain Points

  • Loading Issues/Wheel of Death: Many users report the app getting stuck on a loading screen, rendering it unusable. This is a major disruption and prevents users from accessing essential information.
  • Login Problems: Frequent logouts and difficulties logging back in are a recurring complaint. This adds friction and frustration to the user experience.
  • Broken Features: Several users report that specific features, such as RSVP functionality, chat, or calendar, are not working correctly or are missing altogether. This reduces the app's utility.
  • Notification Problems: Many users report inconsistent or absent notifications, leading them to miss important messages and updates.
  • Bugs after Updates: Recent updates seem to have introduced new bugs and exacerbated existing problems, negatively impacting the app's stability.
  • Difficulty Deleting Messages: Users express frustration with the inability to mass delete messages, making it difficult to manage the inbox.
  • SSL Certificate Issues: One user reported SSL certificate issues, which could pose a security risk.
  • Lack of Support: Some users expressed frustration with the lack of responsiveness from customer support.

Frequently Requested Features

  • Photo/Video Sharing: Users want the ability to share photos and videos within the app, particularly in team chats.
  • Player Profiles with Photos: The ability for players to upload photos to their profiles to help team members learn names.
  • iPad Compatibility: Users would like the app to be optimized for iPad use.
  • Calendar Integration Improvements: Enhanced calendar integration, including the ability to import events into personal calendars and filter events by type (practice, game, etc.).
  • Snack Schedule Integration: A snack sign-up schedule within the team calendar with reminders.
  • Player Statistics Tracking: The ability to track player statistics within the app.
  • Live Scoring: Integration of live scoring capabilities.
  • Ref Schedule: An optional ref schedule feature.
  • Mass Delete Messages: An option to select and delete multiple messages.
  • Ability to Add Assistant Coaches as Team Staff: The option for coaches to add assistant coaches as team staff.
  • Team Standings Display: A request to display team standings within the app.
  • Ability to Update Player RSVPs: Coaches/Managers want the ability to edit players' RSVPs.

Strengths and Positive Aspects

  • Ease of Use: Many users find the app easy to use and navigate, with an intuitive interface.
  • Organization: The app helps keep team schedules and communications organized in one place.
  • Communication: The app facilitates communication between coaches, players, and parents.
  • Scheduling: The app provides a convenient way to view team schedules, locations, and RSVP for events.
  • Centralized Information: All related information (schedules, dues, registrations) in one spot.
  • Helpful for Managing Multiple Teams: Parents with multiple children in different teams appreciate having everything in one app.
  • Free and Ad-Free: Users appreciate that the app is free and does not contain ads.

Prioritized Action Recommendations

High Priority:

  • Fix Loading Issues/Wheel of Death: This is a critical issue that renders the app unusable for many users. Investigate and resolve the root cause immediately.
  • Address Login Problems: Resolve the frequent logout issues and improve the login process.
  • Repair Broken Features: Thoroughly test and fix broken features, such as RSVP functionality, chat, and calendar.
  • Improve Notification Reliability: Ensure that notifications are consistently delivered for messages and updates.
  • Address Bugs Introduced by Recent Updates: Revert or fix recent updates that have introduced new bugs or exacerbated existing problems.
  • Fix SSL Certificate Issues: Renew or fix the SSL certificate immediately to avoid security risks.

Medium Priority:

  • Implement Mass Delete for Messages: Add the ability to select and delete multiple messages to improve inbox management.
  • Improve Calendar Integration: Allow users to import events into personal calendars and filter events by type.
  • Add Photo/Video Sharing: Enable photo and video sharing within the app, particularly in team chats.
  • Optimize for iPad Use: Optimize the app for iPad devices.
  • Add Player Profiles with Photos: Implement player profiles with photo uploads.
  • Improve Customer Support Responsiveness: Ensure customer support requests are addressed promptly.

Low Priority:

  • Add Player Statistics Tracking: Implement the ability to track player statistics within the app.
  • Integrate Live Scoring: Integrate live scoring capabilities.
  • Add Ref Schedule: Add an optional ref schedule feature.
  • Implement Snack Schedule Integration: Add a snack sign-up schedule with reminders.
  • Allow Coaches to Update Player RSVPs: Give coaches/managers the ability to edit players' RSVPs.

Opportunities for Startup Ideas

  • Enhanced Team Management App: A team management app that addresses the shortcomings of LeagueApps Play, focusing on reliability, intuitive design, and comprehensive feature set (including photo/video sharing, advanced calendar integration, and player statistics tracking).
  • AI-Powered Sports Scheduling Assistant: A tool that automates sports scheduling, taking into account player availability, field availability, and other constraints.
  • Sports Communication Platform with Enhanced Privacy: A communication platform designed specifically for youth sports, with enhanced privacy controls and features to protect children's data.

Trends and Observations

  • Negative Sentiment Linked to Updates: Several negative reviews mention that recent updates have made the app worse, suggesting a need for more thorough testing before releasing updates.
  • Feature Parity with Competitors: Users frequently compare LeagueApps Play to competitors like TeamSnap, indicating a need to match or exceed their feature set.
  • App Stability is Key: Reliability and stability are paramount for users. Even if the app has many features, it is useless if it crashes or does not load.

Conclusion

LeagueApps Play has the potential to be a valuable tool for managing youth sports teams. However, its current implementation suffers from significant reliability issues and missing features. Addressing the prioritized action recommendations, particularly the high-priority items, is crucial for improving the user experience and preventing further user churn. Investing in app stability, thorough testing, and feature parity with competitors will be essential for the long-term success of LeagueApps Play.

Original App Link

https://apps.apple.com/us/app/leagueapps-play/id1534160239?uo=2