Customer Reviews (100)

Liaqat Ali • 2025-03-25T06:12:49.543Z

very good

JOYRAM • 2025-03-25T06:11:29.222Z

nice 👍👍

rknishad nishad • 2025-03-25T06:10:21.513Z

good

Summary of Key Insights

Google Messages receives mixed feedback, leaning heavily towards positive sentiment. The app is frequently praised for being "good," "very good," "nice," and "excellent." However, a significant minority of users express frustration with issues like spam, blocking problems, RCS activation failures, unwanted app updates, and general usability problems. The high number of 5-star reviews suggests a generally positive user base, but the specific complaints highlight areas needing immediate attention. The overall rating is skewed towards positive due to the high volume of 5-star reviews, but the negative reviews indicate critical issues affecting usability and user satisfaction for some.

Data & Methodology Overview

  • Data Sample Size: 100 reviews
  • Time Frame: Not specified, assuming recent based on the data provided.
  • Analysis Methods: Sentiment analysis (categorizing reviews as positive, negative, or neutral based on keywords and star ratings), keyword extraction (identifying frequently used words and phrases to understand user concerns and positive aspects), and issue categorization (grouping similar complaints to identify common pain points).

Key User Pain Points

  • Spam and Blocking Issues: Users are frustrated by their inability to block spam messages effectively, even after reporting them. Some mentioned specifically my11circle messages.
  • RCS Activation Problems: Several users report issues with RCS failing to activate, preventing them from sending or receiving messages.
  • Unwanted App Updates: Users are annoyed by Google automatically installing or updating the app without their consent, sometimes replacing their preferred messaging app.
  • Usability Issues: Some users find the app difficult to use, struggling to send messages or navigate the interface. One user specifically mentioned difficulty in selecting a particular message to reply to when not in RCS mode. Another user struggles with identifying what to "push" to get messages sent.
  • Notification and Bubble Issues: Some users are experiencing issues with notifications and bubbles not working even after adjusting settings.
  • Message Sending Failures: Some users report that messages fail to send, even when the recipient is online, and find that other messaging apps work in these instances.
  • OTP Issues: Some users report receiving OTPs without requesting them or not receiving them when they need them (e.g. Google OTP).

Frequently Requested Features

Based on the provided reviews, specific feature requests are not explicitly stated, but some implicit requests can be inferred:

  • Improved Spam Blocking: A more effective and reliable spam blocking system.
  • Reliable RCS Activation: A smoother and more dependable RCS activation process.
  • Control Over App Updates: Users want more control over when and how the app updates.
  • Improved Usability: A more intuitive and user-friendly interface.
  • Ability to Turn off RCS: Some users want the option to disable RCS messaging.
  • Portion Text Copy: A user desires the ability to copy a portion of text to the clipboard.

Strengths and Positive Aspects

  • General Positive Sentiment: Many users express overall satisfaction with the app, describing it as "good," "very good," "nice," and "excellent."
  • Reliability (Implied): The large number of positive reviews suggests that the app works reliably for many users, despite the issues reported by others.
  • Features (Implied): The description highlights features like high-quality photo/video sharing, dynamic group chats, end-to-end encryption, and AI-powered messaging, which likely contribute to positive user experiences when they function correctly.
  • Seamless Across Devices: The ability to start a chat on one device and continue it on another is appreciated (based on app description).

Prioritized Action Recommendations

  • High Priority:
    • Address Spam and Blocking Issues: Implement a more robust spam filtering system and ensure blocking functionality works reliably.
    • Fix RCS Activation Problems: Investigate and resolve the issues causing RCS activation failures. Provide clear troubleshooting steps for users experiencing problems.
    • Investigate Notification/Bubble Issues: Troubleshoot and fix the notification and bubble problems that are affecting some users.
  • Medium Priority:
    • Improve Usability: Conduct usability testing to identify areas where the interface can be simplified and made more intuitive.
    • Provide Control Over App Updates: Give users more control over when and how the app updates. Consider adding an option to disable automatic updates.
    • Address Message Sending Failures: Investigate why messages sometimes fail to send and implement fixes.
  • Low Priority:
    • Allow Turning off RCS: Provide a clear and accessible option to disable RCS messaging.
    • Enable Portion Text Copy: Implement the ability to copy a portion of a text to the clipboard.

Opportunities for Startup Ideas

  • Enhanced Spam Filtering Service: A third-party app or service that integrates with messaging apps to provide more advanced spam filtering capabilities.
  • RCS Troubleshooting Tool: An app that helps users diagnose and fix RCS activation problems.
  • Messaging App Customization Tool: An app that allows users to customize the appearance and behavior of their messaging app, including controlling updates and disabling specific features.

Trends and Observations

  • Language Preference: The presence of non-English reviews (e.g., "عالی," "Kitna kharab app hai," "badiya," "अच्छा") indicates a global user base.
  • Sentiment Skew: The high number of 5-star reviews, often with very short comments ("good," "nice"), suggests a potential for inflated ratings or a lack of detailed feedback from satisfied users.
  • Negative Reviews Focus on Specific Issues: Negative reviews tend to be more detailed and focus on specific problems, suggesting that these issues significantly impact user experience.

Conclusion

Google Messages has a generally positive reputation, but specific issues related to spam, RCS activation, usability, and unwanted app updates are causing significant frustration for some users. Addressing these pain points should be a top priority. Google should focus on improving the reliability and usability of the app, giving users more control over their experience, and providing better support for troubleshooting common problems. Based on the analysis, addressing the high and medium priority action items is essential for improving user satisfaction and maintaining a positive app reputation.

Original App Link

https://play.google.com/store/apps/details?id=com.google.android.apps.messaging