Customer Reviews (500)

kxaxtxixexjxaxkxex • 2025-03-27T05:29:17-07:00

This app is good until the company does an update or you get an upgraded device. Then you will lose settings, history, and most importantly, any custom classes you create. Then customer service will be slow to respond or not respond at all and without resolution. They promise help and then stop responding. DO NOT BUY!

quail • 2025-03-17T21:58:00-07:00

I’ve been a subscriber since 2019 and have loved the classes and the simplicity of the design of both the app and the plain, simple backdrop of the classes themselves. The redesign is a big step down. Classes are harder to find and sort, and the large, meaningless banner images do nothing except frustrate my search for classes. What had been an easy and stress free interface (on the iPad) is now unnecessarily irritating and full of extra clicks to get where I want to go. The social tools (like comments) are annoying, a reminder of a noisy and chaotic reality, and take away from the old straightforward focus of the app. Not excited for the direction this once extremely useful and soothing app is going in.

Tightguy • 2025-03-16T18:58:55-07:00

With the weekly running and weight training, I feel that I must practice with this Yoga program to relax the body and help the muscle grow! It is such a wonderful feeling afterwards!

Summary of Key Insights

The Yoga Studio app has a long history and a dedicated user base, but recent updates have introduced significant usability issues and negatively impacted user sentiment. While the app is praised for its variety of classes, instructors, and the ability to create custom routines, many users are frustrated by the new interface, the loss of functionality (such as sorting and displaying class durations), and the transition to a subscription model. A significant number of long-term users feel betrayed by the change to a subscription model after having purchased the app outright, and the "restore purchases" function is frequently reported as not working. Overall sentiment is mixed, with many users expressing frustration and disappointment alongside continued appreciation for the core content. The quantitative metrics show a significant number of 5-star reviews, but a substantial number of 1-star reviews highlight the severity of the issues.

Overall Rating: Approximately 3.9 stars (based on the review breakdown)

  • 5-star: 55.6%
  • 4-star: 8.2%
  • 3-star: 9.6%
  • 2-star: 7%
  • 1-star: 19.6%

Data & Methodology Overview

  • Data Sample Size: 500 reviews
  • Time Frame: The reviews span a long period, with many mentioning initial purchases years ago and recent updates in November 2024.
  • Analysis Methods:
    • Sentiment analysis based on star ratings and review text.
    • Keyword extraction to identify frequently mentioned issues, features, and sentiments.
    • Categorization of reviews based on user type (e.g., long-term user, new user).

Key User Pain Points

  • Poor User Interface (UI) and User Experience (UX) after Recent Updates: Many users complain that the new interface is clunky, difficult to navigate, and less intuitive than the previous version. Specific issues include:
    • Difficulty finding and sorting classes.
    • Loss of the ability to easily see class durations.
    • Distorted images and poor formatting.
    • Disorganized "My Classes" section with no sorting options.
  • Transition to Subscription Model: Long-term users who previously purchased the app outright are frustrated that they now have to pay a subscription fee to access content they already paid for. The "restore purchases" function is frequently reported as not working.
  • Lack of Syncing Between Devices: Users report issues with syncing custom classes and progress between different devices (e.g., iPhone, iPad, Apple TV).
  • Apple TV App Limitations: The Apple TV app has fewer features and limitations compared to the iOS app. Users also experience crashes and formatting issues.
  • Customer Service Issues: Some users report slow or unresponsive customer service, particularly regarding issues with restoring purchases.
  • Inaccurate Workout Tracking: Some users report that the workout tracking feature is inaccurate and does not sync properly with the Health app.
  • Glitches and Crashes: Several users report the app crashing, especially when downloading or deleting classes.
  • Lack of New Content: Some users feel that new classes are not added frequently enough.

Frequently Requested Features

  • Dark Mode: Many users request a dark mode option for easier viewing, especially at night.
  • Improved Search and Filtering: Users want better search and filtering options to easily find classes based on duration, focus, instructor, and level.
  • More New Content and Variety: Users are looking for more new classes, series, and instructors, including more specialized classes (e.g., Yin yoga, Tai Chi, classes for specific conditions like osteoarthritis).
  • Better Syncing Across Devices: Users want seamless syncing of custom classes and progress between all their devices.
  • Apple Watch Integration: Users want better integration with the Apple Watch, including the ability to download routines for offline use and track workouts.
  • Option to Organize Custom Classes: Users want the ability to organize and sort their custom classes.
  • Option for One-Time Purchase: Many users expressed a desire for a one-time purchase option rather than a subscription.

Strengths and Positive Aspects

  • Variety of Classes and Instructors: Users appreciate the wide range of yoga classes and instructors available.
  • Customizable Classes: The ability to create custom yoga classes is a highly valued feature.
  • Offline Access: The ability to download classes for offline use is a major advantage.
  • Clear Instructions and Soothing Voices: Users find the instructions clear and easy to follow, and the instructors' voices soothing.
  • Effective for Relaxation and Stress Relief: Many users find the app effective for relaxation, stress relief, and improving flexibility and strength.
  • Good for Beginners: The app is praised for being beginner-friendly and offering a good introduction to yoga.
  • Integration with Health App: Some users appreciate the integration with the Health app for tracking calories burned and mindful minutes.

Prioritized Action Recommendations

High Priority:

  • Fix UI/UX Issues: Revert or significantly improve the new user interface based on user feedback. Address the issues with navigation, sorting, class duration display, and image formatting.
  • Address "Restore Purchases" Issue: Investigate and fix the "restore purchases" function to ensure that long-term users who previously purchased the app can access their content without subscribing. Provide clear instructions on how to restore purchases.
  • Improve App Stability: Fix the glitches and crashes that users are experiencing, especially when downloading or deleting classes.
  • Improve Customer Service: Respond to customer inquiries promptly and provide effective solutions, especially regarding subscription and access issues.

Medium Priority:

  • Implement Dark Mode: Add a dark mode option to improve usability in low-light conditions.
  • Enhance Search and Filtering: Improve search and filtering options to make it easier for users to find classes based on their preferences.
  • Increase Content Variety: Add more new classes, series, and instructors, including more specialized classes (e.g., Yin yoga, Tai Chi, classes for specific conditions like osteoarthritis).
  • Improve Device Syncing: Improve the syncing of custom classes and progress between different devices.
  • Enhance Apple TV App: Address the limitations and crashes in the Apple TV app and ensure it has feature parity with the iOS app.

Low Priority:

  • Add More Beginner Classes: While the app is already beginner-friendly, adding more basic classes could attract even more new users.
  • Re-evaluate Subscription Model: Consider offering a one-time purchase option or adjusting subscription pricing to better align with user expectations.
  • Enhance Apple Watch Integration: Improve integration with the Apple Watch, including the ability to download routines for offline use and track workouts.

Opportunities for Startup Ideas

  • Yoga App with Focus on Legacy Users: A yoga app that specifically caters to users who prefer a one-time purchase model and provides a seamless experience for those who have previously purchased content.
  • Customizable Yoga App with Advanced Syncing: A yoga app that offers highly customizable routines with seamless syncing across all devices and advanced fitness tracking integration.
  • Yoga App with Specialised Classes for Specific Conditions: An app with a focus on yoga classes tailored for specific health conditions, like osteoarthritis or back pain, with detailed modifications and guidance.
  • AI-Powered Yoga App: An app that uses AI to create personalized yoga routines based on user's fitness level, goals, and health conditions, with real-time feedback on posture and form.

Trends and Observations

  • Negative Sentiment Shift After Updates: The reviews indicate a significant drop in user satisfaction after recent updates, primarily due to UI/UX issues and the subscription model.
  • Frustration Among Long-Term Users: Long-term users feel betrayed by the change to a subscription model and the loss of access to content they previously paid for.
  • Recurring Technical Issues: The "restore purchases" function and app crashes are recurring technical issues that need to be addressed.
  • Desire for More Specialized Content: Users are looking for more specialized classes tailored to their specific needs and preferences.

Conclusion

The Yoga Studio app has the potential to regain its position as a top yoga app by addressing the key user pain points identified in this analysis. Prioritizing UI/UX improvements, resolving the "restore purchases" issue, and increasing content variety are crucial steps. Re-evaluating the subscription model and improving customer service could also significantly improve user satisfaction. By focusing on these areas, the Yoga Studio app can retain its existing user base and attract new users.

Original App Link

https://apps.apple.com/us/app/yoga-studio-stretch-on-the-go/id567767430?uo=2