Customer Reviews (500)

MaggiaNetworksLLC • 2025-03-17T09:11:16-07:00

I cannot believe this app has this many reviews and these many 5 star ratings. I’m a 6 or 7 years old costumer and are yet to fix any of the issues I’ve been complaining about. The only thing they do is upgrade how much you pay yearly. Extremely disappointed customer.

ShalNYC • 2025-03-11T17:00:58-07:00

I’ve been using this app since 2020. price gouging has made me say adioooossss!!!!

Sparky Jor • 2025-03-05T11:50:59-07:00

Was trying to attach a pdf of a materials estimate to my estimate and went to support for how to do that. They made me re-up my subscription before they told me that they are working on that feature. I remembered that I asked about this a couple years ago and was told that they working on it then. Years later and they can’t write a few lines of code but can jack up the price and charge for features that were there before. Will be looking for a new app now.

Summary of Key Insights

The Invoice Simple app generally receives positive feedback for its ease of use and professional-looking invoices. However, a significant number of users express dissatisfaction with increasing subscription costs, limitations on the number of invoices for basic subscriptions, and issues with customer service. The sentiment is mixed, with many long-term users feeling betrayed by recent price hikes and feature limitations. While the app's simplicity and functionality are praised, concerns about pricing and support overshadow the positive aspects. The app boasts a high percentage of 5-star reviews (71%), but the negative reviews highlight critical issues that need addressing.

Data & Methodology Overview

  • Data Sample Size: 500 reviews
  • Time Frame: Reviews span from several years ago to the present (June 2024).
  • Analysis Methods:
    • Sentiment Analysis: Categorizing reviews as positive, negative, or neutral based on the text.
    • Keyword Extraction: Identifying frequently used words and phrases to understand common themes and issues.
    • Frequency Analysis: Counting the occurrences of specific complaints or feature requests.

Key User Pain Points

  • Increasing Subscription Costs: Many users complain about frequent and significant price increases for subscriptions, making the app less affordable.
  • Limited Invoices on Basic Plans: Users are frustrated with the reduced number of invoices allowed on basic subscription plans, especially those who were previously on unlimited plans.
  • Poor Customer Service: Numerous reviews mention unresponsive or unhelpful customer service, particularly regarding technical issues, billing problems, and cancellation requests. The lack of phone support is a recurring complaint.
  • Glitches and Bugs: Several users report glitches, bugs, and technical issues that disrupt their workflow, such as incorrect invoice balances, problems with online payments, and inability to access accounts.
  • Lack of Transparency: Users feel the app is not transparent about pricing, especially during the initial signup process.
  • Payment Issues: Issues with integrating Stripe and PayPal, excessive fees and problems with online payments are recurring complaints.

Frequently Requested Features

  • Desktop Version: Many users want a desktop version of the app for easier use on laptops and computers.
  • Integration with Other Platforms: Users desire integration with accounting software like QuickBooks and payment processors like Square.
  • Multiple Business Accounts: Users with multiple businesses need the ability to manage separate accounts within the same app.
  • More Customization Options: Some users want more customization options for invoices and estimates.
  • Improved Search Functionality: Users request better search capabilities, including the ability to search by address or PO number.
  • Proposal Creation: Some users want the ability to create proposals within the app.
  • Multi-option estimates: The ability to give multiple estimates under one document.
  • Ability to connect directly to bank account instead of PayPal

Strengths and Positive Aspects

  • Ease of Use: The app is widely praised for its simple and intuitive interface, making it easy to create professional-looking invoices quickly.
  • Professional-Looking Invoices: Users appreciate the professional appearance of the invoices and estimates generated by the app.
  • Convenience: The app allows users to create and send invoices on the go, saving time and improving efficiency.
  • Organization: The app helps users keep track of invoices, clients, and payments in one place.
  • Customization: The ability to add logos, customize templates, and include banking details is appreciated.
  • Notifications: Users find the notifications for invoice views and payment status helpful.

Prioritized Action Recommendations

High Priority:

  • Address Pricing Concerns: Re-evaluate subscription pricing and consider offering more flexible plans or grandfathering existing users at their original rates. Clearly communicate any price changes in advance.
  • Improve Customer Service: Invest in better customer service resources, including phone support and faster response times. Resolve billing issues and technical problems promptly.
  • Fix Bugs and Glitches: Prioritize fixing reported bugs and glitches to ensure a smooth user experience.
  • Enhance Payment Processing: Address issues with online payments, high fees, and integration with payment processors.

Medium Priority:

  • Develop Desktop Version: Create a desktop version of the app to meet user demand and improve accessibility.
  • Integrate with Other Platforms: Integrate with accounting software like QuickBooks and payment processors like Square to streamline workflows.
  • Add Multiple Business Account Support: Allow users to manage multiple business accounts within the same app.
  • Improve Transparency: Be more transparent about pricing and features during the signup process.

Low Priority:

  • Add More Customization Options: Offer more templates and customization options for invoices and estimates.
  • Improve Search Functionality: Enhance search capabilities to allow users to search by address or PO number.
  • Add Proposal Creation Feature: Consider adding a feature to create proposals within the app.

Opportunities for Startup Ideas

  • Invoice App with Transparent and Stable Pricing: A new invoice app that guarantees stable pricing for long-term users and offers clear, upfront pricing information.
  • Invoice App with Superior Customer Support: An invoice app that prioritizes customer support with multiple channels (phone, chat, email) and quick response times.
  • Invoice App with Enhanced Integrations: An invoice app that seamlessly integrates with a wide range of accounting software and payment processors.
  • Subscription Management Tool for App Developers: A tool that helps app developers manage subscriptions fairly and transparently, preventing issues like unexpected price increases and feature limitations.

Trends and Observations

  • Price Sensitivity: Users are highly sensitive to price increases, especially if they perceive a lack of added value.
  • Long-Term User Dissatisfaction: Many long-term users are becoming dissatisfied due to recent changes in pricing and features.
  • Importance of Customer Service: Customer service is a critical factor in user satisfaction and retention.
  • Desire for Integration: Users want the app to integrate seamlessly with other business tools.
  • Spanish Language Preference: Several reviews are written in Spanish, indicating a potential market for a fully translated version of the app.
  • Recurring glitches and bugs: There is a trend of users reporting bugs or glitches that can cause business operations to be disrupted.

Conclusion

Invoice Simple has a strong foundation with its ease of use and professional-looking invoices. However, the app's future success depends on addressing the critical issues of increasing subscription costs, poor customer service, and technical glitches. By prioritizing these areas and investing in desired features, Invoice Simple can regain user trust and maintain its position in the market. A focus on transparency, fair pricing, and reliable support is essential for long-term growth.

Original App Link

https://apps.apple.com/us/app/invoice-simple-invoice-maker/id694831622?uo=2