Customer Reviews (100)

Shan ali • 2025-03-25T19:39:21.529Z

nice 👍

Saanvi Kumble • 2025-03-25T17:08:48.432Z

please change it back to the oringinal one the old one it looked better!!! please i beg u

jay Ogren • 2025-03-25T10:33:44.270Z

awesome 😎

Summary of Key Insights

Candy Crush Soda Saga enjoys a generally positive reception, evidenced by a high percentage of 5-star reviews (71%). Users find the game addictive, fun, and engaging. However, there are recurring complaints regarding aggressive advertising, glitches, unwanted changes after updates (lost progress or special items), and the perceived difficulty of certain levels designed to encourage in-app purchases. Some users also dislike the new music and some ads shown within the game. The overall sentiment is positive, but these issues detract from the user experience.

Quantitative Metrics:

  • Overall Rating (estimated from distribution): Approximately 4.3 stars
  • 5-star reviews: 71%
  • 4-star reviews: 7%
  • 3-star reviews: 3%
  • 2-star reviews: 5%
  • 1-star reviews: 14%

Strengths: Addictive gameplay, enjoyable mechanics, engaging, relaxing, and good graphics. Weaknesses: Aggressive advertising, glitches, perceived pay-to-win elements, lost progress/items after updates, unwanted ads, and dislike of new music.

Data & Methodology Overview

  • Data Sample Size: 100 reviews
  • Time Frame: Not specified, but likely recent given the version number (1.289.2) and comments about recent updates.
  • Analysis Methods:
    • Sentiment analysis (manual): Categorizing reviews as positive, negative, or neutral.
    • Keyword extraction (manual): Identifying frequently used words and phrases to determine common themes.
    • Frequency analysis: Counting the occurrence of specific issues or requests.

Key User Pain Points

  • Aggressive Advertising: Complaints about excessive ads for other games interrupting gameplay. This negatively impacts user enjoyment.
  • Glitches and Bugs: Reports of the game being glitchy, particularly getting stuck on levels or issues with boosters activating without user input.
  • Perceived Pay-to-Win Elements: Users feel the game is designed to be difficult to progress without making in-app purchases, leading to frustration.
  • Lost Progress/Items After Updates: Updates sometimes result in lost progress, special candies, or other in-game items, causing significant user dissatisfaction.
  • Unwanted Ads: Complaints about specific ads being inappropriate for children or generally annoying (e.g., "mother hospital" ad, PLINKO ads).
  • Music Changes: Some users dislike the new music, preferring the original soundtrack.
  • Adding Friends Issues: Difficulty adding friends or contacts in the game.
  • In-App Purchase Issues: Money deducted but gold/rewards not received.

Frequently Requested Features

  • Original Music: Request to restore the original game music.
  • More Levels: Users who quickly complete new level updates request more content.
  • Fix Glitches: Address the reported glitches that hinder gameplay.
  • Better Friend Integration: Improve the functionality for adding and connecting with friends.

Strengths and Positive Aspects

  • Addictive Gameplay: Many users describe the game as addictive and enjoyable.
  • Engaging and Strategic: Users appreciate the strategic element of the game and the mental stimulation it provides.
  • Relaxing: Some users find the game relaxing and a good way to unwind.
  • Good Graphics: Positive comments about the game's graphics and visual appeal.
  • Long-Term Playability: Users who have played for years appreciate the ongoing updates and new levels.
  • Free-to-Play Accessibility: Many users enjoy the game without feeling pressured to make purchases, taking advantage of free gifts and challenges.

Prioritized Action Recommendations

High Priority:

  • Reduce Aggressive Advertising: Implement measures to reduce the frequency and intrusiveness of ads, especially those promoting other King games. Consider offering an ad-free premium option.
  • Fix Glitches and Bugs: Prioritize bug fixes to address issues like getting stuck on levels, unexpected booster activations, and other gameplay disruptions.
  • Address Lost Progress/Items Issue: Implement robust save mechanisms and thoroughly test updates to prevent data loss. Offer compensation to affected users.
  • Review Ad Content: Carefully vet ad content to ensure it is appropriate for all age groups and aligns with the game's target audience. Remove offensive or inappropriate ads immediately.
  • Resolve In-App Purchase Issues: Ensure transactions are processed correctly and promptly deliver purchased items. Provide a clear and efficient support channel for addressing purchase-related problems.

Medium Priority:

  • Music Option: Provide an option to switch between the new and original music.
  • Improve Friend Integration: Fix the issues preventing users from adding friends and contacts.
  • Level Balancing: Re-evaluate level difficulty to ensure a fair progression curve and reduce the perception of pay-to-win.
  • Optimize Settings: Address the issues with the game settings that some users find subpar.

Low Priority:

  • More Frequent Level Updates: While some users want more frequent updates, this should be balanced with the need for quality and stability.

Opportunities for Startup Ideas

  • AI-Powered Ad Moderation Service: A service that automatically analyzes and filters in-game ads for appropriateness and user experience impact.
  • Progress Backup & Restore SDK: An SDK for mobile game developers to easily implement robust progress backup and restore functionality, minimizing data loss during updates.
  • "Retro Mode" for Games: A feature that allows players to switch back to older versions of a game's UI, sound, and gameplay elements, catering to nostalgia and user preference.

Trends and Observations

  • Positive Sentiment Dominance: The majority of users express positive sentiment, indicating a strong core gameplay loop.
  • Recurring Technical Issues: Glitches and lost progress are persistent problems that need to be addressed.
  • Advertising Fatigue: Users are increasingly sensitive to intrusive advertising, potentially leading to churn.
  • Nostalgia Factor: A segment of users express a strong attachment to the original game elements (music, UI).
  • Language: Most reviews are in English, but some are in other languages, indicating a global user base.

Conclusion

Candy Crush Soda Saga remains a popular and engaging game, but addressing the recurring issues related to advertising, glitches, and perceived pay-to-win elements is crucial for maintaining user satisfaction and preventing churn. Prioritizing bug fixes, improving ad moderation, and addressing data loss concerns will significantly enhance the user experience. Offering more customization options, such as the ability to choose between the new and original music, could also cater to a wider range of user preferences.

Overall Recommendation: Focus on improving the core user experience by addressing technical issues and reducing intrusive advertising.

Original App Link

https://play.google.com/store/apps/details?id=com.king.candycrushsodasaga