Customer Reviews (100)

Jeyanthi Malar • 2025-09-28T12:51:19.546Z

super

Vin Geo • 2025-09-28T11:20:47.470Z

fake profiles - most of them are male created fake profiles and they never talk and wasting the time and money, the dostt app team have no control over it

Ravi Teja • 2025-09-28T11:11:49.718Z

don't spread fake feedback it's all waste of money I lost but no one talking call received don't install friends it's scam i think

Summary of Key Insights

The Dostt app aims to be a social networking platform for making genuine connections, particularly within India, supporting multiple languages like Hindi and Telugu. While the app description highlights features like audio/video calls, verified profiles, and a safe environment, the user reviews paint a mixed picture. There's a significant disparity between the high percentage of 5-star reviews (91%) and the recurring complaints in the 1-star reviews (9%). Key issues revolve around fake profiles, unresponsive users, and concerns about wasted money due to unresolved technical problems. There also appears to be some incentivization to leave positive reviews, which skews the overall sentiment. Overall sentiment is cautiously optimistic due to the high number of 5-star reviews, but the severity of the negative reviews cannot be ignored. The app needs to address the issues of fake profiles and unreliable call connections immediately.

  • Overall Rating: High due to many 5-star reviews, but potentially misleading.
  • Strengths: User-friendly interface (mentioned in some positive reviews), support for native languages (Hindi, Telugu).
  • Weaknesses: Prevalence of fake profiles, unresponsive users, technical issues with calls (coins debited without connection), questionable review authenticity.

Data & Methodology Overview

  • Data Sample Size: 100 reviews
  • Time Frame: Not explicitly stated, but likely recent based on the mention of "2025" in a negative review.
  • Analysis Methods: Sentiment analysis (qualitative assessment of positive, negative, and neutral tones), keyword extraction (identifying frequently mentioned terms and issues), and frequency analysis (counting the occurrence of specific complaints).

Key User Pain Points

  • Fake Profiles: The most significant pain point. Users report encountering many fake or inactive profiles, primarily male profiles that don't engage in conversation.
  • Unresponsive Users: Users complain that even when they connect with someone, the other person doesn't respond or engage in meaningful conversation.
  • Wasted Money: Users feel they are losing money because they are charged for calls that either don't connect or are with unresponsive users.
  • Technical Issues: Call connection problems and app freezing during calls are also mentioned. One user specifically mentions a ticket number (616109) related to a billing issue.
  • Poor Customer Service: One user noted the app was good but customer service was bad.

Frequently Requested Features

Based on the reviews, there aren't explicit feature requests, but implicit needs include:

  • Improved Profile Verification: A more robust system to identify and remove fake profiles.
  • More Reliable Call Connections: Fix technical issues that cause calls to fail or coins to be debited without a connection.
  • Better Customer Support: Prompt and effective resolution of billing issues and technical problems.

Strengths and Positive Aspects

  • User-Friendly Interface: Some users appreciate the app's clean and easy-to-navigate interface.
  • Native Language Support: The support for Hindi and Telugu is a positive aspect, catering to a diverse user base in India.
  • Potential for Connection: Some users find the app useful for making new friends and sharing thoughts.
  • Easy to Use: Several users used the phrase "easy to use."

Prioritized Action Recommendations

  • High Priority:
    • Fake Profile Removal: Implement a more rigorous profile verification process. This could include phone number verification, social media linking, or image analysis to detect fake photos.
    • Call Connection Reliability: Investigate and fix the technical issues that cause call failures and incorrect billing. Implement a system to automatically refund coins for failed calls.
    • Customer Service Improvement: Provide responsive and helpful customer support to address user issues, especially billing disputes.
  • Medium Priority:
    • User Engagement Incentives: Consider implementing features that encourage users to be more responsive and engaging. This could include points, badges, or other rewards for active participation.
    • Content Moderation: Strengthen content moderation to prevent inappropriate behavior and ensure a safe environment.
  • Low Priority:
    • UI/UX Enhancements: While some users like the interface, gather more feedback on areas for improvement.

Opportunities for Startup Ideas

  • AI-Powered Profile Verification: Develop an AI-powered system to automatically detect and remove fake profiles based on image analysis, text analysis, and user behavior.
  • Interactive Icebreakers: Integrate interactive icebreaker games or conversation starters to help users initiate meaningful conversations.
  • Reputation System: Implement a reputation system based on user feedback to identify and reward trustworthy and engaging users.

Trends and Observations

  • Language Preference: The app's focus on Hindi and Telugu is evident in the reviews, suggesting a strong user base in those language communities.
  • Review Authenticity: The high percentage of 5-star reviews with generic comments raises concerns about the authenticity of the reviews. It's possible that users are being incentivized to leave positive reviews.
  • Negative Reviews Cluster on Specific Issues: The negative reviews consistently highlight fake profiles, unresponsive users, and billing problems, indicating systemic issues.

Conclusion

The Dostt app has the potential to be a successful social networking platform, particularly within India, given its focus on native languages and genuine connections. However, the app's reputation is being significantly damaged by the prevalence of fake profiles, unreliable call connections, and poor customer service. Addressing these issues is crucial for building trust and achieving long-term success. The skewed positive review distribution suggests the need for more genuine user feedback and transparency. It is recommended that the developers focus on fixing the core technical issues, improving profile verification, and providing better customer support to ensure a positive user experience.

Original App Link

https://play.google.com/work/apps/details?id=live.friend.dostt