Customer Reviews (500)

Reba Baskett • 2025-03-24T17:58:02-07:00

I love this app and I rated it five stars but I really wish there was an iPad version. I like to edit and create on my iPad and it would be so nice to have a nice big version of this wonderful app.

Normie-S • 2025-03-23T16:19:32-07:00

I really enjoyed using this app in the past but not so much anymore. Before I had the ability to move my pics within each frame to get them centered or situated better but now I’m unable to. I find myself not using the app anymore because I don’t want to post pics with my head cut off or someone out of frame. Might be a minor thing to most but it’s a big deal to me.

SixCentsPhotos • 2025-03-23T15:18:12-07:00

I have loved using this app. Pay for premium and for past two days cannot add photos in my projects. Very disappointed.

Summary of Key Insights

SCRL: Photo Collage Maker is generally well-received, particularly for its ease of use and creative options for Instagram and TikTok posts. Users praise its ability to create seamless carousels and collages. However, significant concerns exist around the subscription model, pricing, and reports of unwanted charges. Several users also report bugs, crashes, and lost work. The app's aesthetic appeal and usefulness for social media content creation are its main strengths, while pricing and technical issues are its main weaknesses. Overall sentiment is positive, but the negative feedback regarding pricing and subscription practices is a significant risk.

Quantitative Metrics:

  • Overall Rating (estimated based on score distribution): ~4.3 stars (weighted average)
  • Score Distribution:
    • 5-star: 73.2% (366/500)
    • 4-star: 9.8% (49/500)
    • 3-star: 4.6% (23/500)
    • 2-star: 3.2% (16/500)
    • 1-star: 9.2% (46/500)

Data & Methodology Overview

  • Data Sample Size: 500 reviews
  • Time Frame: Reviews appear to span from 2019 to early 2024, with a concentration in recent months.
  • Analysis Methods: Qualitative analysis of user reviews was conducted to identify recurring themes, sentiments, and feature requests. Keyword extraction was used to quantify the frequency of specific issues and positive aspects.

Key User Pain Points

  • Subscription Model and Pricing: The most significant pain point is the subscription model, perceived as expensive and offering poor value. Users frequently complain about the high cost, especially compared to other photo editing software.
  • Unwanted Charges and Cancellation Issues: Many users report being charged for subscriptions they did not knowingly sign up for or continuing to be charged after cancellation. This erodes trust and creates significant frustration.
  • Bugs and Crashes: Several users report crashes, especially when working on complex projects or saving carousels. This leads to lost work and a negative user experience.
  • Image Quality Reduction: Some users complain about a reduction in image quality when splitting photos or exporting content.
  • Limited Free Features: Users express frustration that previously free features are now locked behind a paywall.
  • Lack of iPad Optimization: Some users desire an iPad-optimized version of the app.
  • Glitches and Photo Glitching: Many users have mentioned glitches that effect the quality of the pictures that are being uploaded and edited.
  • Missing Features: Some users mention that features like text and borders have been removed.

Frequently Requested Features

  • One-Time Purchase Option: A common request is for a one-time purchase option instead of a subscription.
  • iPad Optimization: Users want a version of the app optimized for the larger screen of the iPad.
  • More Free Templates and Stickers: Many users request more free content to use without a subscription.
  • Increased Slide Limit: Some users want the ability to create carousels with more than 10 slides, especially since Instagram now supports more.
  • Laptop/Desktop Version: Users request a desktop version of the app.
  • Ability to Adjust Photo Placement: Users have reported that they are unable to move their photos within a frame.
  • Search Bar Fix: Users have reported that the search bar does not work.
  • 20 Slides: Users have reported that they would like the app to be updated to include 20 slides.

Strengths and Positive Aspects

  • Ease of Use: Users consistently praise the app for being easy to use and intuitive, making it accessible to a wide range of users.
  • Creative Options: The app offers a variety of templates, stickers, and design tools that allow users to create visually appealing content.
  • Seamless Carousels: The ability to create seamless swipe-through carousels is a popular feature.
  • Instagram Integration: Users appreciate the direct posting to Instagram and TikTok.
  • Good for Social Media: The app is considered useful for building a strong social media presence and enhancing Instagram aesthetics.
  • Ability to Combine Landscape and Portrait Photos: Users enjoy being able to combine landscape and portrait photos.
  • Photo Quality: Users have mentioned that the photo quality when uploading is good.

Prioritized Action Recommendations

High Priority:

  • Address Subscription Issues: Investigate and resolve the issues related to unwanted charges and cancellation problems. Implement clearer subscription management and cancellation processes.
  • Fix Bugs and Crashes: Prioritize bug fixes and performance improvements to address the reported crashes and data loss issues.
  • Re-evaluate Pricing: Consider offering a more affordable subscription tier or a one-time purchase option to address pricing concerns.
  • Improve Image Quality: Optimize the image processing to prevent quality reduction during splitting and exporting.

Medium Priority:

  • Add More Free Content: Expand the selection of free templates, stickers, and design elements.
  • Develop iPad Version: Create an iPad-optimized version of the app to cater to users who prefer a larger screen.
  • Increase Slide Limit: Increase the maximum number of slides for carousels to align with Instagram's capabilities.
  • Restore Missing Features: Restore features such as text and borders.
  • Fix Glitches and Photo Glitching: Fix glitches that effect the quality of the pictures that are being uploaded and edited.
  • Fix Search Bar: Fix search bar so that users can easily search for their photos.

Low Priority:

  • Develop Laptop/Desktop Version: Explore the feasibility of developing a desktop version of the app.
  • Diversify Templates: Diversify templates so that they include people with disabilities, different body weights, and different proportions.
  • Improve Template Flexibility: Allow users to edit templates.

Opportunities for Startup Ideas

  • Subscription Management Tool: A tool that helps users manage and cancel app subscriptions, preventing unwanted charges.
  • AI-Powered Template Generator: An AI-powered tool that generates custom collage templates based on user preferences and image content.
  • Collaborative Collage App: An app that allows multiple users to collaborate on creating collages in real-time.

Trends and Observations

  • Shift to Subscription Model: A significant trend is the shift from a more freemium model to a subscription-based model, which has negatively impacted user sentiment.
  • Recurring Technical Issues: Recurring reports of crashes and bugs indicate a need for improved quality assurance and testing.
  • Language Preference: Predominantly English-speaking users, with some reviews in other languages (e.g., Chinese, Spanish, French).
  • Negative Trend with Subscriptions: As the app has increased the amount of features that require a subscription, the user sentiment has gone down.

Conclusion

SCRL is a valuable tool for creating visually appealing social media content, particularly for Instagram carousels. However, the negative feedback surrounding the subscription model, pricing, and technical issues poses a significant risk. Addressing these issues is crucial for retaining existing users and attracting new ones. Re-evaluating the pricing strategy, improving the app's stability, and offering more free content are key steps to improving the overall user experience and ensuring the app's long-term success.

Original App Link

https://apps.apple.com/us/app/scrl-photo-collage-maker/id1289057196?uo=2