Customer Reviews (100)

Junior Lawrence • 2025-04-29T19:34:46.249Z

app keeps closing down, having to clear cache

Chocow Bwoii • 2025-04-29T18:17:08.776Z

my fav

mintomax2 • 2025-04-29T10:17:55.825Z

I don't understand how EXACTLY the same password and email will let me sign into my account on a browser but not in the app. Had exactly the same problem on my previous phone.

Summary of Key Insights

The Mixcloud app enjoys a generally positive sentiment, with a significant portion of users praising its diverse content and DJ mixes. However, a substantial number of users report critical issues, particularly related to playback failures, crashes, login problems, and broken functionalities like Chromecast support and song queue management. These technical issues significantly detract from the user experience and warrant immediate attention. While users appreciate the content and discovery aspects, stability and core functionality are major concerns. The app has a bimodal distribution, with many 5-star reviews and a significant number of 1-star reviews, indicating a polarized user experience.

  • Overall Sentiment: Positive, but with significant negative feedback.
  • Key Strengths: Diverse content, DJ mixes, community aspect, retro radio feel.
  • Key Weaknesses: Playback failures, crashes, login problems, broken Chromecast support, malfunctioning song queue, inability to freely seek within uploads, subscription issues.
  • Overall Rating: While the average rating isn't explicitly calculated, the score distribution suggests a rating between 4 and 4.5, heavily influenced by the high number of 5-star reviews.
  • Score Distribution: 5-star (58%), 4-star (10%), 3-star (2%), 2-star (6%), 1-star (24%).

Data & Methodology Overview

  • Data Sample Size: 100 reviews.
  • Time Frame: Not explicitly stated, but assumed to be recent based on the nature of the reviews (mentions of recent updates).
  • Analysis Methods: Sentiment analysis (categorizing reviews as positive, negative, or neutral based on language used), keyword extraction (identifying frequently mentioned issues and features), and thematic analysis (grouping similar issues and features).

Key User Pain Points

  • Playback Issues: Frequent reports of playback stopping randomly, failing to load songs, and cutting out after a few seconds. This is a major source of frustration.
  • Crashing: The app crashes frequently, disrupting the listening experience.
  • Login Problems: Users experience difficulties logging in, sometimes with the same credentials that work on the browser version. Some users are forced to use Facebook login.
  • Broken Chromecast Support: Chromecast functionality is broken, rendering the app useless for users who rely on it for listening on external speakers.
  • Song Queue Malfunctions: The song queue is reported as useless, not cycling to the next song.
  • Seeking Limitations: The inability to freely seek within uploads is a significant limitation for some users.
  • Subscription Issues: Problems with premium features failing and difficulties unsubscribing.
  • Android Auto Incompatibility: Lack of proper Android Auto support.
  • Inconsistent Performance: App functionality varies across devices and tracks, leading to an unpredictable user experience.

Frequently Requested Features

  • Improved stability and reliability (addressing crashes and playback issues).
  • Functional Chromecast support.
  • A working song queue.
  • Unrestricted seeking within uploads.
  • Better Android Auto integration.
  • Easier unsubscription process.
  • Offline playback that works reliably.

Strengths and Positive Aspects

  • Diverse Content: Users appreciate the wide range of radio shows, DJ mixes, playlists, and podcasts.
  • DJ Mixes: The app is praised for its selection of DJ mixes, particularly for specific genres like house music, techno, and old-school hip-hop.
  • Discovery: Users enjoy discovering new DJs and music.
  • Community Aspect: The platform fosters a sense of community among listeners and creators.
  • Retro Radio Feel: Some users appreciate the "retro radio" experience, including old commercials.
  • Superior to SoundCloud: Several users explicitly state that Mixcloud is better than SoundCloud.

Prioritized Action Recommendations

High Priority:

  • Fix Playback Issues: Investigate and resolve the root causes of playback failures, including random stopping, song loading errors, and cutting out.
  • Address Crashing: Identify and fix the bugs that cause the app to crash frequently.
  • Resolve Login Problems: Improve the login process and ensure consistent login behavior across devices.
  • Restore Chromecast Support: Fix the broken Chromecast functionality.
  • Repair Song Queue: Ensure the song queue functions correctly and cycles to the next song automatically.

Medium Priority:

  • Enable Unrestricted Seeking: Remove or relax the restrictions on seeking within uploads.
  • Improve Subscription Management: Make it easier for users to unsubscribe from premium services.
  • Enhance Android Auto Integration: Implement full Android Auto support.
  • Investigate Device-Specific Issues: Address the reported issues on specific Android versions (e.g., Android 6).

Low Priority:

  • Improve error messaging to provide more helpful information to users.

Opportunities for Startup Ideas

  • DJ Discovery Platform with Guaranteed Playback: A music streaming service focused on DJ mixes with a strong emphasis on reliable playback and curated recommendations.
  • Offline Mix Player: An app specifically designed for offline playback of long-form audio content like DJ mixes, with advanced features like seamless transitions and customizable playback speed.
  • Chromecast-Optimized Audio App: A streaming app with rock-solid Chromecast support, prioritizing audio quality and ease of use with external speakers.

Trends and Observations

  • Recent Update Issues: Several reviews mention that problems started after a recent update, suggesting a potential source of bugs.
  • Polarized Sentiment: The large number of 5-star and 1-star reviews indicates a polarized user experience. Some users are extremely satisfied, while others are deeply frustrated.
  • Recurring Technical Problems: The same technical issues (playback, crashing, login) are mentioned repeatedly, suggesting persistent problems.

Conclusion

The Mixcloud app has a strong foundation with its diverse content and community focus. However, its potential is being undermined by persistent technical issues that negatively impact the user experience. Addressing these issues, particularly playback failures, crashes, and login problems, should be the top priority. Improving stability and core functionality will be crucial for retaining existing users and attracting new ones. Investing in these improvements will solidify Mixcloud's position as a leading platform for DJ mixes and audio content.

Overall Recommendation: Focus on fixing the core technical issues to improve stability and reliability. This will have the biggest impact on user satisfaction and retention.

Original App Link

https://play.google.com/work/apps/details?id=com.mixcloud.player