Customer Reviews (63)

101621JB • 2025-09-15T14:43:23-07:00

TripLog is the ultimate app for tracking your mileage and expenses. It's incredibly user-friendly, and at the end of the month, you can effortlessly export your mileage for your employer or tax needs. Trust me, you won't regret it.

BobTheBuilder2025* • 2025-09-12T18:36:01-07:00

This Software is great for the self employed

tanshauer • 2025-09-11T21:37:51-07:00

Don’t Subscribe. I’ve been paying a monthly fee and found out it is now September 2025 and they stopped logging my trips in June. Do not subscribe to this app. Total rip off.

Summary of Key Insights

TripLog is generally well-received, with a high percentage of users giving it a 5-star rating. The app's automatic mileage tracking, ease of use, and reporting capabilities are its primary strengths. However, some users have experienced issues with tracking failures and Bluetooth connectivity. While the overall sentiment is positive, addressing the reported bugs and improving reliability are crucial for maintaining user satisfaction and preventing negative reviews. The app is particularly popular among self-employed individuals and gig workers.

Quantitative Metrics:

  • Overall Rating: High (based on score distribution)
  • 5-Star Reviews: 87.3% (55/63)
  • 4-Star Reviews: 6.3% (4/63)
  • 3-Star Reviews: 1.6% (1/63)
  • 2-Star Reviews: 1.6% (1/63)
  • 1-Star Reviews: 3.2% (2/63)

Data & Methodology Overview

  • Data Sample Size: 63 reviews
  • Time Frame: Not explicitly stated, but assumes recent reviews since the app is actively maintained.
  • Analysis Methods: Sentiment analysis (manual), keyword extraction (manual), and frequency analysis of mentioned features and issues. The analysis focused on identifying recurring themes and patterns within the reviews.

Key User Pain Points

  • Tracking Failures: Several users reported instances where the app stopped tracking mileage, leading to lost data and requiring manual monitoring. This is a critical issue as it undermines the core value proposition of automatic tracking.
  • Bluetooth Connectivity Issues: Some users experienced problems with Bluetooth connectivity, particularly when adding new vehicles. This affects the seamless integration and automatic tracking functionality.
  • App Functionality Stops: One user reported that the app stopped logging trips after a period of paid subscription, which is a significant issue.
  • Inaccurate Odometer Reading: One user reported that the app does not update the car's odometer reading, which could potentially cause issues when filing taxes.

Frequently Requested Features

  • Improved Reliability: The most common request is for increased reliability and consistent tracking performance.
  • Seamless Integration: Users implicitly request smoother integration with other services (e.g., accounting software) and devices (e.g., car Bluetooth).
  • Dispatcher-Driver Connectivity Improvements: One user mentioned improvements to the connection between dispatchers and drivers and the ability to make changes to assigned routes.

Strengths and Positive Aspects

  • Automatic Mileage Tracking: This is the most praised feature, with users highlighting its convenience and accuracy. The "magic trip" feature is particularly appreciated.
  • Ease of Use: Users consistently describe the app as user-friendly and easy to navigate.
  • Reporting Capabilities: The app's ability to generate detailed, IRS-compliant reports is highly valued, especially for tax purposes.
  • Expense Tracking: The expense tracking feature, including receipt scanning, is seen as a valuable addition.
  • Customization: The ability to set custom work hours and categorize trips is appreciated by users with diverse driving patterns.
  • Customer Support: The description mentions exceptional support, although this wasn't directly echoed in the provided reviews.
  • Value for Money: Many users find the free version sufficient, and those who subscribe feel that the premium features are worth the cost.

Prioritized Action Recommendations

  • High Priority:
    • Address Tracking Failures: Investigate and fix the root causes of tracking failures. Implement robust error handling and monitoring to prevent data loss.
    • Improve Bluetooth Connectivity: Resolve Bluetooth connectivity issues to ensure seamless integration with vehicles.
  • Medium Priority:
    • Enhance Reliability: Conduct thorough testing and quality assurance to improve the overall reliability of the app.
    • Odometer Reading Issue: Fix the issue where the app does not update the car's odometer reading.
    • Improve Dispatcher-Driver Connectivity: Implement driver control for routes.
  • Low Priority:
    • Explore User Interface Enhancements: While generally positive, continue to refine the UI for optimal user experience.

Opportunities for Startup Ideas

  • Predictive Mileage Tracking: Develop a feature that predicts future mileage based on historical data and scheduled appointments.
  • Integration with Tax Software: Offer direct integration with popular tax software to streamline tax filing.
  • AI-Powered Trip Classification: Use AI to automatically classify trips based on driving patterns and location data, further reducing manual effort.
  • Gamified Mileage Tracking: Introduce gamification elements (e.g., badges, leaderboards) to encourage consistent tracking and engagement.

Trends and Observations

  • Positive Sentiment Dominates: The vast majority of users are satisfied with the app's performance and features.
  • Gig Worker Focus: The app is particularly popular among gig workers and self-employed individuals who need to track mileage for tax deductions.
  • Feature Importance: Automatic tracking and reporting are the most critical features for user satisfaction.
  • Reliability is Key: Even minor reliability issues can significantly impact user perception and lead to negative reviews.

Conclusion

TripLog is a valuable tool for mileage tracking, especially for self-employed individuals and gig workers. Its strengths lie in its automatic tracking, ease of use, and reporting capabilities. However, addressing the reported tracking failures and improving reliability are crucial for maintaining user satisfaction and preventing negative reviews. By focusing on these areas and exploring new features, TripLog can further solidify its position as a leading mileage tracking app. Overall, the app is recommended, but with the caveat that users should be aware of potential tracking issues and monitor its performance.

Original App Link

https://apps.apple.com/us/app/mileage-tracker-app-by-triplog/id585918522?uo=4