Customer Reviews (500)

Madden man 17 • 2025-03-20T07:55:50-07:00

When you swipe out of the app it pauses your ski trip

Stacy Po • 2025-03-16T16:56:45-07:00

Love this app. Been using it for several years. I wish the app had a way to edit the tracks at the end. Every so often I forget to turn it off at the end of a day and it would be nice to be able to go back in and edit it. So that my car ride home isn’t tracked haha. Like Strava App. That allows you to edit at the end.

Jc86pilot • 2025-03-03T18:16:30-07:00

I should be able to edit completed entries. This used to be easily done. Why do you remove useful features?

Summary of Key Insights

Ski Tracks is a well-regarded winter sports app, praised for its accuracy, ease of use, and offline functionality. However, numerous users express frustration over the inability to edit or delete individual runs, especially when they forget to turn off the app after skiing. Recent updates seem to have introduced bugs related to run counting, vertical calculations, and data loss, negatively impacting user experience. Despite these issues, strong customer support is a recurring positive point. The overall sentiment is positive, but the identified pain points need addressing to maintain user satisfaction and competitiveness.

Quantitative Metrics:

  • Overall Rating: Based on the review scores, a weighted average would be approximately 4.1 stars.
  • Score Distribution:
    • 5-star: 51.8% (259/500)
    • 4-star: 20.8% (104/500)
    • 3-star: 9.8% (49/500)
    • 2-star: 5.2% (26/500)
    • 1-star: 12.4% (62/500)

Data & Methodology Overview

  • Data Sample Size: 500 reviews
  • Time Frame: The reviews span several years, with some dating back to 2015 and others mentioning the 2024/2025 season. This suggests a long history of the app and user feedback.
  • Analysis Methods: The analysis involves a combination of sentiment analysis (identifying positive, negative, and neutral sentiments), keyword extraction (identifying frequently mentioned terms and issues), and thematic analysis (grouping related issues and feature requests).

Key User Pain Points

  • Inability to Edit/Delete Runs: The most common complaint is the lack of functionality to edit or delete individual runs. Users frequently forget to stop the app after skiing, resulting in inaccurate stats due to tracking car rides.
  • Bugs Introduced by Recent Updates: Recent updates have caused several issues, including:
    • Incorrect run counting
    • Inaccurate vertical feet calculations (doubling or including ascent)
    • Loss of historical data
    • App crashes
    • Apple Watch complications disappearing
  • Data Loss/Sync Issues: Some users report losing their ski tracks and having difficulty syncing data between devices.
  • Inconsistent Data Among Users: Some users report different data being recorded even when skiing together.
  • Background Tracking/Privacy Concerns: A few users express concern about the app's background location tracking and the lack of a "while using app" location services setting.

Frequently Requested Features

  • Strava Integration: Many users want the ability to sync their ski tracks with Strava.
  • More Detailed Weather/Snow Condition Options: Users desire more specific options for recording weather and snow conditions.
  • Enhanced Apple Watch Functionality: Users want better Apple Watch integration, including more activity options, Siri compatibility, and a run counter on the watch face.
  • Season Stats Page: Users want a comprehensive season stats page with metrics like total runs, top speed, and average speed.
  • Lift and Trail Names: Users want the app to display the names of lifts and trails.
  • Automatic Stop Recording: Users want the app to automatically stop recording when they leave the ski hill or detect they are driving.
  • Separate Tracking for Different Snow Activities: Users who participate in multiple snow activities (e.g., downhill, cross-country, snowshoeing) want the ability to track them separately.
  • Garmin Sync: Users want to be able to sync their Garmin devices with the app.
  • Topo Maps: Users would like to see topographical maps integrated into the app.

Strengths and Positive Aspects

  • Accuracy: Many users praise the app's accuracy in tracking speed, distance, and vertical feet.
  • Ease of Use: The app is generally considered easy to use, with a simple and intuitive interface.
  • Offline Functionality: The app works without mobile data, making it suitable for backcountry skiing.
  • Battery Efficiency: The app is known for its battery-efficient technology, allowing for all-day recording.
  • Apple Watch Integration: Many users appreciate the Apple Watch integration.
  • Customer Support: Excellent and responsive customer support is frequently mentioned.
  • Value for Money: Users consider the app to be a great value for its price.
  • Long-Term Reliability: Several users have been using the app for many years and appreciate its consistent performance.

Prioritized Action Recommendations

High Priority:

  • Fix Bugs Introduced by Recent Updates: Immediately address the issues with run counting, vertical calculations, data loss, and app crashes.
  • Implement Edit/Delete Run Functionality: Add the ability to edit or delete individual runs to address the most common user complaint.
  • Improve Data Sync and Backup: Enhance data sync and backup functionality to prevent data loss and ensure seamless transitions between devices.

Medium Priority:

  • Add Strava Integration: Implement Strava integration to cater to users who use Strava for other workouts.
  • Enhance Apple Watch Functionality: Improve Apple Watch integration with features like Siri compatibility, more activity options, and a run counter on the watch face.
  • Implement Automatic Stop Recording: Develop a feature that automatically stops recording when users leave the ski hill or detect they are driving.

Low Priority:

  • Add More Detailed Weather/Snow Condition Options: Provide more specific options for recording weather and snow conditions.
  • Add Lift and Trail Names: Display the names of lifts and trails.
  • Develop Separate Tracking for Different Snow Activities: Allow users to track different snow activities separately.
  • Garmin Sync and Topo Maps: Consider adding Garmin sync and integrating topographical maps based on user demand and development resources.

Opportunities for Startup Ideas

  • Smart Ski Tracking App with AI-Powered Editing: A ski tracking app that uses AI to automatically detect and remove non-skiing activities (e.g., car rides, lunch breaks) from recorded tracks.
  • Social Skiing Platform with Gamified Challenges: A social platform that allows skiers to connect, share their stats, participate in challenges, and discover new runs.
  • Ski Safety App with Real-Time Location Sharing: An app that allows skiers to share their real-time location with friends and family, with features for emergency alerts and rescue assistance.

Trends and Observations

  • Recurring Feature Requests: The request for edit/delete run functionality has been consistent over several years, indicating a long-standing unmet need.
  • Impact of Updates: Recent updates have had a significant negative impact on user sentiment due to the introduction of bugs and data loss.
  • Importance of Customer Support: Positive customer support experiences can mitigate the negative impact of app issues.

Conclusion

Ski Tracks is a popular and valuable app for winter sports enthusiasts. However, recent issues and unmet feature requests are impacting user satisfaction. By prioritizing bug fixes, implementing the edit/delete run functionality, and addressing other key pain points, the developers can significantly improve the user experience and maintain the app's competitive edge. Continuing to offer excellent customer support is also crucial.

Original App Link

https://apps.apple.com/us/app/ski-tracks/id365724094?uo=2