Customer Reviews (123)

chandette • 2025-03-23T14:32:38-07:00

Very very good

Sharon Marie 1956 • 2025-03-21T03:50:14-07:00

I was very happy that it works

Truth eller • 2025-03-19T17:45:08-07:00

You need to pay your connect to your own bought printer. Just to print for “unlimited” yet other apps do it for free? Sounds like a Scam. Wanting you to pay 59.99 a year. Or 15.99 a month for your own printer? To connect to it? Yeah no thanks. Other apps or printer itself is way better than this

Summary of Key Insights

This "Smart Printer App - Air Print" has significant issues that are reflected in its overwhelmingly negative reviews. The core problem is that users feel misled by the app's description and are frustrated by the aggressive push for a paid subscription to perform basic printing functions they expect to be free, especially since they already own a printer. Many users also report connectivity issues, an abundance of disruptive ads, and a lack of user-friendliness. While a small percentage of users report positive experiences, the vast majority express dissatisfaction and consider the app a scam or a waste of money.

Key Strengths:

  • A small minority of users report the app works well for their needs.
  • Some users find it convenient.

Key Weaknesses:

  • Aggressive subscription model for basic printing functions.
  • Connectivity issues with various printer models.
  • Excessive and disruptive advertising.
  • Lack of user-friendliness and difficult setup.
  • Misleading app description implying free functionality.
  • Poor customer support and difficulty canceling subscriptions.

Overall Sentiment: overwhelmingly negative Overall Rating: Low (based on review distribution) Score Distribution:

  • 1-star: 78.86%
  • 2-star: 3.25%
  • 3-star: 2.44%
  • 4-star: 1.63%
  • 5-star: 13.82%

Data & Methodology Overview

  • Data Sample Size: 123 reviews
  • Time Frame: Not explicitly stated, but assumed to be recent based on the version number and user comments.
  • Analysis Methods: Manual review and sentiment analysis of user reviews, keyword extraction to identify recurring themes and issues.

Key User Pain Points

  • Subscription Required for Basic Functionality: Users overwhelmingly complain that they are required to pay a subscription fee to use their own printers, which they consider a scam. Impact: High frustration, negative reviews, and app uninstalls.
  • Connectivity Issues: Many users report that the app fails to connect to their printers, even AirPrint-compatible models. Impact: App is rendered useless, leading to frustration and negative reviews.
  • Excessive Advertising: Users are bombarded with disruptive ads, even within the paid "premium" version. Impact: Poor user experience, frustration, and perception of the app as spammy.
  • Difficult Setup and Lack of User-Friendliness: Users find the app difficult to set up and navigate. Impact: Frustration, negative reviews, and app uninstalls.
  • Misleading App Description: The app description implies free functionality, which is not the case. Impact: Users feel deceived and misled, leading to negative reviews and accusations of being a scam.
  • Poor Customer Support and Difficult Cancellation: Users report difficulty canceling subscriptions and receiving refunds. Impact: Financial loss and extreme frustration.
  • Crashing and Freezing: Some users report the app crashing or freezing during use. Impact: Prevents users from completing tasks and creates a negative experience.

Frequently Requested Features

  • Free Basic Printing Functionality: Users expect basic printing functions to be free, without requiring a subscription.
  • Improved Connectivity: Users need the app to reliably connect to a wider range of printers, including older models.
  • Ad-Free Experience (for Paid Users): Users who pay for a premium subscription expect an ad-free experience.
  • Simplified Setup Process: Users need a more intuitive and user-friendly setup process.
  • Clear Pricing Information: Users need transparent and upfront pricing information before downloading the app.
  • Reliable Scanning Functionality: Users want the scanning feature to work reliably and offer more options (e.g., emailing scanned files).
  • USB Printing Support: Some users requested the ability to print over USB, particularly from iPad Pro devices.

Strengths and Positive Aspects

  • Convenience (Limited): A small minority of users find the app convenient when it works as intended.
  • Compatibility with Various Printers (Potentially Overstated): The app claims to support a wide range of printers, but this is contradicted by many user reports of connectivity issues.
  • Cost Effective: Some users find the app cost effective, very reliable in keeping them current with cartridges, and tech service is excellent, with scanning and printing excellent.

Prioritized Action Recommendations

High Priority:

  • Revise Pricing Model: Offer a truly free tier with basic printing functionality. Consider a one-time purchase option instead of solely relying on subscriptions.
  • Improve Connectivity: Investigate and fix connectivity issues with various printer models. Provide troubleshooting guides and better error messages.
  • Reduce Advertising: Significantly reduce the frequency and intrusiveness of ads, especially for paid users.
  • Enhance User Interface and Setup: Simplify the setup process and improve the overall user interface for better usability.
  • Provide Clear and Honest App Description: Accurately describe the app's features and pricing model in the app store description.
  • Improve Customer Support: Provide prompt and helpful customer support, including clear instructions on how to cancel subscriptions and request refunds.

Medium Priority:

  • Address Crashing and Freezing Issues: Identify and fix the bugs that cause the app to crash or freeze.
  • Add USB Printing Support: Consider adding support for printing over USB, especially for iPad Pro users.
  • Improve Scanning Functionality: Enhance the scanning feature with more options and reliability.

Low Priority:

  • Further Optimize for Specific Printer Models: If resources allow, optimize the app for specific printer models that are frequently mentioned in reviews.

Opportunities for Startup Ideas

  • Truly Free and Open-Source Printing App: Develop a completely free and open-source printing app that prioritizes user privacy and avoids aggressive monetization tactics.
  • Printer Connectivity Diagnostic Tool: Create an app that helps users diagnose and troubleshoot printer connectivity issues, regardless of the printing app they use.
  • Subscription Management App for iOS: Develop an app that helps users easily manage and cancel their iOS subscriptions.

Trends and Observations

  • Strong Negative Sentiment: The overall sentiment is overwhelmingly negative, with a large proportion of users expressing frustration and anger.
  • Recurring Complaints: The same issues (subscription requirements, connectivity problems, excessive ads) are repeatedly mentioned in reviews.
  • "Scam" Accusations: Many users explicitly accuse the app of being a scam due to its misleading description and aggressive monetization tactics.
  • Language Preference: Most reviews are in English, indicating the app's primary target audience.

Conclusion

The "Smart Printer App - Air Print" suffers from significant issues that have resulted in overwhelmingly negative user reviews. The aggressive subscription model, connectivity problems, and excessive advertising have created a poor user experience and damaged the app's reputation. To improve the app, the developer needs to revise its pricing model, address connectivity issues, reduce advertising, and enhance the user interface. Failure to address these issues will likely result in continued negative reviews and app uninstalls. A complete overhaul of the app's monetization strategy and user experience is recommended.

Original App Link

https://apps.apple.com/us/app/smart-printer-app-air-print/id1602635337?uo=2