Customer Reviews (500)

Frequent video conferencer • 2025-03-21T16:56:46-07:00

But GoTo is easy to download, easy to use, and produces quality transmission

nurse Juliec • 2025-03-21T09:45:45-07:00

Courtney Hebert is the best . I have had Therapy for almost 30 yrs and by far she’s absolute best!

@$&(;:/- • 2025-03-20T13:37:11-07:00

…

Summary of Key Insights

GoTo, as an all-in-one communication app, receives mixed reviews. While many users praise its ease of use, convenience for attending webinars and meetings, and clear audio/video quality, a significant portion reports persistent technical issues, buggy performance, and frustrating user experience. The app's strengths lie in its accessibility and functionality for remote communication, but its weaknesses revolve around reliability, feature stability, and customer support. The overall sentiment is moderately positive, skewed by a high number of 5-star reviews, but the frequency of negative reviews indicates substantial room for improvement.

Overall Rating Approximation: ~3.9 stars (based on the score distribution).

  • 5-star: 58.8%
  • 4-star: 10.2%
  • 3-star: 8.8%
  • 2-star: 5.2%
  • 1-star: 17%

Data & Methodology Overview

  • Data Sample Size: 500 reviews
  • Time Frame: The reviews span from 2023 to late 2024, indicating relatively recent feedback.
  • Analysis Methods: The analysis involved sentiment assessment based on star ratings and content review, keyword extraction to identify recurring themes, and frequency analysis to determine the prevalence of specific issues and feature requests.

Key User Pain Points

  • Technical Issues/Bugs: Frequent crashes, freezing, audio/video problems, dropped calls, and connection instability are commonly reported. This significantly impacts the reliability and usability of the app.
  • Notification Issues: Users report inconsistent or missing call and message notifications, especially on Apple Watch. This leads to missed communications and impacts business operations.
  • Functionality Regression: Some users claim that recent updates have made the app worse, removing useful features or introducing new bugs.
  • Poor Customer Support: Many reviewers express frustration with the lack of responsive or helpful customer support.
  • Texting Issues: Problems with texting functionality, including limitations on group sizes, inability to text unsaved numbers, and message delivery failures, are frequently mentioned.
  • App Freezes When Switching Apps: A significant number of users report that the app disconnects from meetings or webinars when they switch to other apps on their phone.
  • Call Log Issues: Users have difficulty deleting or searching call logs, and some report that recent calls are not accurately displayed.
  • Inability to Silence Calls: Users report that even when set to unavailable or do not disturb, calls still come through, interrupting other phone functions.
  • Problems with Bluetooth Headset Connectivity: The app frequently fails to connect to Bluetooth headsets.

Frequently Requested Features

  • CarPlay Integration: Many users desire CarPlay support for easier and safer use in vehicles.
  • Improved Fax Functionality: Users request better faxing features within the app.
  • Search Functionality in Messages: Users want the ability to search through past text messages and conversations.
  • Ability to Delete Call History: Users want the ability to delete calls from the call history.
  • Picture-in-Picture Mode: Request for PiP functionality to allow multitasking during meetings.
  • Vision Pro Support: Desire for the app to be compatible with Vision Pro.
  • Ability to Add Events with Privacy Settings: Users want calendar integration that respects their privacy settings.
  • Ability to Change Message Tone: Users want to be able to change the message tone, especially for on-call situations.

Strengths and Positive Aspects

  • Ease of Use: Many users find the app easy to download, install, and navigate, particularly for joining meetings and webinars.
  • Convenience: Users appreciate the convenience of using the app for remote communication, attending virtual events, and managing business calls from anywhere.
  • Audio/Video Quality: Some users report good audio and video quality, although this is inconsistent.
  • Essential for Business: Some businesses find the app essential for their communication needs, especially for connecting with customers and colleagues.
  • Helpful for Trainings and Webinars: Many users find the app useful for attending and participating in online trainings and webinars.

Prioritized Action Recommendations

High Priority:

  • Address Technical Issues and Bugs: Focus on fixing the most frequently reported issues, such as crashes, freezing, audio/video problems, dropped calls, and connection instability. Implement rigorous testing procedures to prevent future bugs.
  • Improve Notification Reliability: Resolve the issues with inconsistent or missing notifications, especially on Apple Watch. Ensure that users receive timely alerts for calls and messages.
  • Enhance Customer Support: Provide more responsive and helpful customer support through multiple channels (phone, email, chat). Train support staff to effectively address common user issues.
  • Fix Texting Functionality: Address the limitations and bugs related to texting, including group size limitations, inability to text unsaved numbers, and message delivery failures.
  • Prevent Functionality Regression: Thoroughly test updates before release to ensure that new features do not introduce new bugs or remove existing functionality.

Medium Priority:

  • Implement Frequently Requested Features: Prioritize the implementation of highly requested features such as CarPlay integration, improved fax functionality, search functionality in messages, and the ability to delete call history.
  • Optimize App Performance: Improve the app's performance to reduce lagging and delays, especially on older devices.
  • Address Call Log Issues: Fix the issues with call logs, including the inability to delete or search them, and ensure that recent calls are accurately displayed.
  • Enable True Call Silencing: Implement a feature that allows users to truly silence calls when set to unavailable or do not disturb.
  • Improve Bluetooth Headset Connectivity: Address the issues with Bluetooth headset connectivity.

Low Priority:

  • Improve UI Design: Consider updating the user interface to make it more modern and user-friendly.
  • Add Picture-in-Picture Mode: Implement Picture-in-Picture (PiP) functionality for multitasking during meetings.
  • Add Vision Pro Support: Add support for Vision Pro.
  • Improve Calendar Integration: Improve calendar integration and ensure that privacy settings are respected.

Opportunities for Startup Ideas

  • VoIP App with Ultra-Reliable Notifications: A VoIP app that guarantees reliable notifications across all devices (including smartwatches), with a focus on minimizing missed communications.
  • Customer Support Platform for Communication Apps: A platform that provides enhanced customer support for communication apps, offering real-time assistance and proactive issue resolution.
  • Meeting App with Seamless Multitasking: A meeting app designed to allow seamless multitasking without disconnecting from meetings or webinars.
  • AI-Powered Bug Detection and Resolution: A tool that uses AI to automatically detect and resolve bugs in communication apps, improving overall app stability and user experience.

Trends and Observations

  • Negative Sentiment Towards Updates: A recurring theme is that recent updates have made the app worse, introducing bugs and removing useful features.
  • Inconsistent Performance: The app's performance varies widely among users, with some reporting excellent audio/video quality and others experiencing frequent issues.
  • Desire for Feature Parity Across Platforms: Users expect the mobile app to have the same features as the desktop version.
  • Mix of Use Cases: The app is used for a variety of purposes, including business calls, meetings, webinars, and personal communication.

Conclusion

GoTo has the potential to be a leading communication app, but it needs to address its technical issues and improve its user experience. By focusing on bug fixes, feature stability, and customer support, GoTo can improve its reputation and attract more users. The high number of positive reviews suggests that many users appreciate the app's convenience and functionality, but the negative reviews highlight the need for significant improvements.

Overall Recommendation: Prioritize bug fixes and feature stability over new feature development. Improve customer support and focus on addressing the most frequently reported issues.

Original App Link

https://apps.apple.com/us/app/goto/id1465614785?uo=2