Customer Reviews (100)

Shirley Ligons • 2025-03-25T01:53:01.763Z

I'm looking for a 2br apartment in a building or a frist floor apartment my son is wheel Chair bond.

Ryan • 2025-03-24T21:10:44.116Z

Could be great but it's poorly executed. I get notifications for perfect matches. When I open them none of the information is populated. No price or anything, just pictures and the name of the building. So I hearted it to then pull up the proper listing after. It was $600 a month above my budget lol. Just absolutely useless. When it works well it's great. But there are a lot of issues unfortunately.

Sabrina Schultz • 2025-03-24T17:50:53.679Z

super helpful

Summary of Key Insights

The Apartment List app generally receives positive feedback, with users praising its ability to filter and match them with suitable apartments. The "Rental Matchmaker Quiz" and the app's filtering capabilities are frequently mentioned as strengths. However, some users report issues with inaccurate pricing, a lack of necessary filters (e.g., minimum square footage, number of bedrooms), and an overwhelming number of emails. There are also complaints about the app requesting too much personal information upfront and some reports of potential scams. While the app is appreciated for its user-friendliness and comprehensive listings, addressing the accuracy issues and filter limitations would significantly improve the user experience.

  • Overall Sentiment: Positive
  • Key Strengths: Filtering capabilities, Rental Matchmaker Quiz, ease of use.
  • Key Weaknesses: Inaccurate pricing, lack of specific filters, overwhelming emails, concerns about data privacy and potential scams.
  • Overall Rating (based on score distribution): Approximately 4.2 out of 5 stars (weighted average calculation).
  • Score Distribution:
    • 5-star: 62%
    • 4-star: 12%
    • 3-star: 7%
    • 2-star: 1%
    • 1-star: 18%

Data & Methodology Overview

  • Data Sample Size: 100 reviews
  • Time Frame: Not explicitly stated, but assumed to be recent based on the version number (3.11.1).
  • Analysis Methods: Manual review of each review, thematic analysis to identify recurring patterns, sentiment assessment based on star ratings and review text, and keyword extraction to pinpoint frequently mentioned features and issues.

Key User Pain Points

  • Inaccurate Pricing: Several users reported discrepancies between listed prices and actual prices, leading to frustration and wasted time.
  • Lack of Specific Filters: Users requested more granular filters, such as minimum square footage, specific numbers of bedrooms (4bd filter), washer/dryer hookups, and garage parking.
  • Too Many Emails: Some users found the volume of automated emails triggered by liking or saving apartments to be overwhelming and difficult to manage.
  • Excessive Information Request: Users expressed concern about the app requiring too much personal information upfront, before even seeing listings.
  • Scam Concerns: One user explicitly warned about the app being "full of scammers."
  • Poor Matching/Irrelevant Results: Several users reported the app showing them results that don't match their criteria.
  • Accessibility Issues: One user looking for a wheelchair accessible apartment (first floor) highlighted the need for better accessibility options/filters.
  • Functionality Issues: Some users reported the app not working or providing incomplete information.

Frequently Requested Features

  • More Granular Filters: Specifically, filters for:
    • Minimum square footage
    • Specific number of bedrooms (e.g., 4 bedrooms)
    • Washer/dryer hookups
    • Garage parking
    • Accessibility options (e.g., first-floor apartments)
  • Ability to List Rentals: Some users wanted to use the app to list their own rental properties, not just search for rentals.
  • More Accurate Pricing: Real-time price updates and validation to ensure listed prices are accurate.
  • Option to Disable/Control Emails: More control over the frequency and type of email notifications.

Strengths and Positive Aspects

  • Ease of Use: Many users found the app simple and easy to navigate.
  • Comprehensive Listings: Users appreciated the large selection of apartments.
  • Rental Matchmaker Quiz: This feature was praised for its ability to personalize the search experience.
  • Filtering Capabilities: The ability to filter by various criteria (budget, amenities, etc.) was seen as a major advantage.
  • Direct Contact with Agents/Scheduling Tours: The ability to directly contact property managers and schedule tours through the app was valued.
  • Real-Time Alerts: Price change and availability alerts were appreciated.
  • Good UI: Some users mentioned a nice user interface.

Prioritized Action Recommendations

High Priority:

  • Improve Price Accuracy: Implement measures to verify and update pricing information regularly. This could involve partnerships with property management companies or automated price monitoring.
  • Expand Filtering Options: Add the most frequently requested filters (minimum square footage, specific number of bedrooms, washer/dryer hookups, garage parking, accessibility options).
  • Reduce Email Overload: Provide users with more granular control over email notifications, allowing them to customize the frequency and type of emails they receive.

Medium Priority:

  • Address Scam Concerns: Implement measures to vet listings and protect users from potential scams. This could involve verifying property ownership and monitoring for suspicious activity.
  • Enhance Information Security/Privacy: Clearly communicate data privacy practices and reassure users about the security of their personal information.
  • Improve Matching Algorithm: Refine the matching algorithm to provide more relevant results based on user preferences.

Low Priority:

  • Allow Rental Listings: Consider adding the ability for users to list their own rental properties.
  • Improve Accessibility: Ensure the app is fully accessible to users with disabilities.
  • Address UI Issues: Fix any reported UI bugs or glitches.

Opportunities for Startup Ideas

  • Rental Verification Service: A service that verifies the legitimacy of rental listings and provides users with a guarantee against scams.
  • Hyper-Local Rental Marketplace: An app that focuses on a specific geographic area and provides more detailed information about local amenities and neighborhoods.
  • Accessibility-Focused Rental Platform: A platform specifically designed to help people with disabilities find accessible housing.
  • AI-Powered Rental Negotiator: A tool that helps renters negotiate rent prices with landlords.

Trends and Observations

  • Positive Sentiment Dominates: The majority of users are satisfied with the app's core functionality.
  • Pricing Accuracy is a Major Pain Point: This issue is frequently mentioned and has a significant impact on user satisfaction.
  • Filter Limitations Hinder User Experience: The lack of specific filters prevents users from finding the perfect apartment.
  • Email Overload is a Recurring Complaint: Users are overwhelmed by the number of emails they receive.
  • Scam Concerns Exist: The presence of scam reports raises concerns about the app's safety and security.

Conclusion

Apartment List is a valuable tool for apartment hunting, but addressing the identified pain points is crucial for improving the user experience and maintaining a positive reputation. Prioritizing price accuracy, expanding filtering options, and reducing email overload will have the greatest impact. Addressing scam concerns is also essential for building trust and ensuring user safety. Overall, the app has a strong foundation, and by focusing on these key areas, Apartment List can become an even more effective and user-friendly platform.

Original App Link

https://play.google.com/store/apps/details?id=com.apartmentlist.mobile