Customer Reviews (100)

Donna Davis • 2026-02-28T13:20:46.364Z

keeps failing, I enter to use the daily program and it says will sow in a fee seconds but never does.

A Google user • 2026-02-27T21:20:07.435Z

I like the app but I just wanted the $20 a month exercises, I did not want the $50 a month personal trainer. I tried to reach out by email no one is contacting me. can someone please help me get my money back for the trainer?

Darnetha Harbin • 2026-02-27T16:17:18.430Z

This company is so much fun the exercises. And these exercises does help. And I had financial issues and they worked with me by moving my payment due date up a few days because I'm on a budget. Luvly is awesome. I would recommend Luvly any day. Darnetha Harbin

Luvly: Face Yoga & Exercise - App Review Analysis

1. Summary of Key Insights

Luvly: Face Yoga & Exercise app has a mixed reception. While many users report positive experiences with the exercises, finding them relaxing, effective, and easy to follow, a significant number of users report negative experiences related to billing issues, technical glitches, and poor customer service. The app boasts a high percentage of 5-star reviews (59%), indicating a core group of satisfied users. However, the 23% of 1-star reviews highlight serious issues that need to be addressed. The positive reviews emphasize the app's relaxing nature, ease of use, and perceived effectiveness of the exercises. The negative reviews consistently mention unexpected charges, difficulties canceling subscriptions, lack of response from customer support, and technical problems within the app. Overall, the app has potential but is marred by critical issues affecting user trust and satisfaction.

  • Strengths: Relaxing exercises, easy-to-follow instructions, and perceived effectiveness in toning facial muscles.
  • Weaknesses: Billing issues (unexpected charges, difficulty canceling subscriptions), technical glitches, poor customer service response times, and misleading advertising regarding free access.
  • Overall Sentiment: Mixed. Positive sentiment towards the exercises themselves, but negative sentiment towards billing practices and technical performance.
  • Overall Rating: Although the average rating is likely above 4 stars, the high number of 1-star reviews suggests underlying problems affecting user satisfaction.
  • Score Distribution: 1-star (23%), 2-star (2%), 3-star (7%), 4-star (9%), 5-star (59%).

2. Data & Methodology Overview

  • Data Sample Size: 100 reviews
  • Time Frame: Not specified, but presumably recent due to the nature of app reviews.
  • Analysis Methods: Sentiment analysis (identifying positive, negative, and neutral statements), keyword extraction (identifying frequently mentioned topics), and thematic analysis (grouping related issues).

3. Key User Pain Points

  • Billing Issues (High Priority): Unexpected charges after trial periods, charges after cancellation, difficulty canceling subscriptions, and perceived scams related to pricing. This is the most significant and frequently mentioned issue.
  • Technical Glitches (High Priority): App failing to load, courses not opening after payment, and general instability.
  • Poor Customer Service (High Priority): Lack of response to inquiries, slow response times, and unhelpful support when issues arise.
  • Misleading Advertising (Medium Priority): Claims of the app being free when it requires a paid subscription.
  • Unwanted Extra Purchases (Medium Priority): Users being unknowingly led to extra purchases.
  • Automated Voice (Low Priority): Preference for a real person's voice in the tutorials.
  • App Functionality Issues (Low Priority): Lack of customization options (e.g., saving specific videos).

4. Frequently Requested Features

  • Improved Customization: Ability to save specific videos or exercises for personalized routines.
  • Clearer Pricing Information: Transparent and upfront pricing with no hidden fees or unexpected charges.
  • More Responsive Customer Support: Faster response times and more effective solutions to user problems.
  • Offline Access: The ability to download and use content without an internet connection.
  • Improved Voice Narration: Option to choose a real person's voice instead of an automated one.

5. Strengths and Positive Aspects

  • Relaxing Exercises: Many users find the face yoga and massage routines relaxing and enjoyable.
  • Easy-to-Follow Instructions: The app provides clear and easy-to-understand instructions and demonstrations.
  • Perceived Effectiveness: Some users report seeing positive results in their facial appearance, such as a more defined jawline and reduced wrinkles.
  • Calming Voice and Music: The calming voice and relaxing background music enhance the user experience.
  • Convenience: Users appreciate the ability to do the exercises at their own convenience.

6. Prioritized Action Recommendations

  • High Priority:

    • Address Billing Issues: Implement a transparent and user-friendly billing system with clear subscription information and easy cancellation options. Provide refunds for erroneous charges promptly.
    • Improve Customer Service: Invest in a responsive and helpful customer support team to address user inquiries and resolve issues quickly and effectively.
    • Fix Technical Glitches: Thoroughly test the app on various devices and operating systems to identify and fix technical glitches and ensure a stable user experience.

  • Medium Priority:

    • Clarify Advertising: Ensure that all advertising accurately reflects the app's pricing and subscription model.
    • Prevent Unwanted Purchases: Redesign the purchase flow to prevent users from accidentally adding unwanted services.

  • Low Priority:

    • Implement Personalized Voice Options: Offer users the option to choose a real person's voice for the tutorials.
    • Enhance Customization Options: Allow users to save favorite videos and exercises for personalized routines.

7. Opportunities for Startup Ideas

  • Subscription Management Tool: A tool that helps users track and manage their subscriptions across different apps and services, providing alerts for upcoming renewals and easy cancellation options.
  • AI-Powered Personalized Skincare Routine Generator: An app that uses AI to analyze user's skin type, concerns, and goals to create a personalized face yoga and skincare routine, incorporating user feedback and progress tracking.
  • Face Yoga Community Platform: A platform where users can connect with each other, share their progress, ask questions, and participate in challenges related to face yoga and skincare.

8. Trends and Observations

  • Billing Issues are a Recurring Theme: The most prominent trend is the consistent complaints about billing practices, suggesting a systemic problem rather than isolated incidents.
  • "Just Started" Reviews are Common: Many users provide early reviews, indicating a need for a better onboarding experience and longer trial periods to allow users to fully evaluate the app.
  • Language Preferences: Predominantly English reviews, with a few in other languages (French, Mongolian), suggesting a need for localized support and content.

9. Conclusion

Luvly: Face Yoga & Exercise has the potential to be a successful app, but its current negative reviews related to billing issues, technical glitches, and poor customer service are significantly hindering its progress. Addressing these issues is crucial for improving user trust and satisfaction. Focus should be placed on transparent billing practices, reliable app performance, and responsive customer support. By prioritizing these improvements, Luvly can capitalize on its strengths and establish itself as a reputable and valuable resource for face yoga and skincare. Overall, the app needs significant improvements before it can be wholeheartedly recommended.

10. Original App Link

https://play.google.com/work/apps/details?id=face.yoga.skincare.app