Customer Reviews (500)

guzzie ray • 2025-03-27T10:14:43-07:00

Been playing for a while, just a cool strategy game where when you are not fighting you are farming, growing, building up to fight… there are whales, but if you find a good enough alliance to fulfill your goals/wants & needs then you should be fine. No need to pay to be successful here, what you do need is a lot of time playing to grow stronger… like I said finding the right alliance for your needs. And time playing in game to grow and you’ll be aite. C-ya aroun’ -Stunna

Aceious22 • 2025-03-24T20:24:33-07:00

Y a

Uh z in j • 2025-03-24T18:48:54-07:00

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Summary of Key Insights

Doomsday: Last Survivors generally receives positive feedback, with a significant portion of users enjoying the gameplay, graphics, and alliance features. However, a recurring theme revolves around the "pay-to-win" aspect, with many reviewers feeling that progress is severely limited without spending money. There are also concerns about account security, game glitches, and misleading advertising. The over-sexualization of female characters is another point of contention for some users. The overall sentiment is mixed, with a strong positive core tempered by concerns about fairness and game balance.

  • Overall Rating: The app has a skewed rating distribution, with a high percentage of 5-star reviews (66.2%) and a notable number of 1-star reviews (15.4%).
  • Key Strengths: Engaging gameplay, good graphics, strong alliance features, and a sense of community.
  • Key Weaknesses: Perceived "pay-to-win" mechanics, glitches, misleading advertising, account security concerns, slow customer service, and over-sexualization of female characters.
  • Overall Sentiment: Mixed, leaning positive but with significant concerns about fairness and game balance.

Data & Methodology Overview

  • Data Sample Size: 500 reviews.
  • Time Frame: Not explicitly stated, but assumed to be a recent collection of reviews.
  • Analysis Methods:
    • Sentiment Analysis: Implicit through star ratings and explicit through review text.
    • Keyword Extraction: Manual identification of recurring themes and keywords in reviews.
    • Frequency Analysis: Counting the occurrences of specific issues and feature requests.

Key User Pain Points

  • Pay-to-Win Mechanics: The most frequent complaint is that the game heavily favors players who spend money, making it difficult for free-to-play users to compete or progress. Many feel they are constantly outmatched by those who spend more.
  • Glitches and Bugs: Several users report experiencing glitches, freezes, crashes, and login issues, impacting gameplay. Some mentioned that updates introduced new problems.
  • Account Security: There are recurring complaints about accounts being hacked or suspended, with slow and unhelpful customer service responses. Some users report difficulty deleting their accounts.
  • Misleading Advertising: Some users feel the game is not accurately represented in its advertisements, particularly regarding the gameplay style.
  • Inappropriate Character Design: The over-sexualization of female characters is a concern for some users, who find it inappropriate for a game that may be played by children.
  • Poor Customer Service: Many reviewers express frustration with slow, unhelpful, and sometimes unresponsive customer service.
  • Migration of Experienced Players: The ability of experienced players to migrate to new servers is seen as unfair, as they dominate the new player base.
  • Stamina Issues: The amount of stamina and free speedups has been reduced, forcing users to purchase more items to complete daily tasks.

Frequently Requested Features

  • Controller Support: Several users have requested controller support for the game.
  • Better Account Security: Users want improved security measures to protect their accounts from hacking.
  • More Balanced Gameplay: Users want a fairer experience for free-to-play players, with less emphasis on spending money to progress.
  • More frequent Events and Challenges: More Alliance challenges and events that are not confusing.
  • Improved Customer Service: Faster and more helpful responses from customer support.
  • More Options in Adventure Map: Adventure map with more options that would be more entertaining.
  • Easier Level Access: Easier access to lower levels to train heroes.
  • More Built-in Help: More built-in help within the game to understand features.
  • Option to change Profile Picture: Some users are experiencing issues changing their profile pictures.

Strengths and Positive Aspects

  • Engaging Gameplay: Many users find the game fun and addicting, with a compelling storyline and satisfying combat.
  • Good Graphics: The game's graphics and designs are generally well-received.
  • Alliance Features: The alliance system is a strong point, fostering a sense of community and teamwork.
  • No Forced Ads: Some users appreciate the lack of intrusive advertisements.
  • Variety of Activities: Users appreciate the multiple events and activities that keep them engaged.
  • Faster Building: The game is faster at building than other similar games.

Prioritized Action Recommendations

High Priority:

  • Address "Pay-to-Win" Concerns: Implement changes to balance the game and make it more accessible for free-to-play players. This could involve adjusting resource acquisition rates, rebalancing hero stats, or introducing more free rewards.
  • Improve Account Security: Invest in stronger account security measures to prevent hacking and unauthorized access. Streamline the account recovery process and provide more responsive support.
  • Fix Glitches and Bugs: Prioritize bug fixes and performance improvements to enhance the user experience. Thoroughly test updates before release.
  • Improve Customer Service: Increase customer service responsiveness and provide better training to support staff. Implement a clearer ticketing system with estimated response times.
  • Re-evaluate Character Design: Reconsider the design of female characters to address concerns about over-sexualization. Offer more diverse and appropriate character options.

Medium Priority:

  • Address Misleading Advertising: Ensure that advertisements accurately represent the game's actual gameplay and features.
  • Balance Server Migration: Re-evaluate the server migration system to prevent experienced players from dominating new servers. Consider implementing restrictions or balancing mechanisms.
  • Add Controller Support: Implement controller support to enhance the gameplay experience for users who prefer it.
  • Improve Stamina System: Re-evaluate the stamina system to avoid forcing users to purchase more items to complete daily tasks.

Low Priority:

  • Add more Built-in Help: Integrate more in-game help to explain game features.
  • Improve Adventure Map: Add more options in adventure map.
  • Add easier level access: Make easier levels more accessible to train heroes.
  • Add profile picture change functionality: Address issues with changing profile pictures.

Opportunities for Startup Ideas

  • Fair Mobile Strategy Game Platform: A platform that guarantees fairness in mobile strategy games by implementing strict rules against "pay-to-win" mechanics and ensuring a level playing field for all players.
  • AI-Powered Customer Service for Games: An AI-powered customer service solution specifically designed for mobile games, providing instant and helpful support to players, addressing common issues, and escalating complex problems to human agents.
  • Secure Mobile Gaming Account Management: A service that offers enhanced security features for mobile gaming accounts, including multi-factor authentication, fraud detection, and account recovery assistance.
  • Mobile Game Advertising Transparency Platform: A platform that verifies the accuracy of mobile game advertisements and provides users with a way to report misleading ads.
  • Appropriate Character Design Consulting: A consulting service that helps game developers create diverse and appropriately designed characters, avoiding harmful stereotypes and promoting inclusivity.

Trends and Observations

  • Language Preferences: The reviews are predominantly in English, with some reviews in Spanish, Korean, and other languages. This suggests a global player base.
  • Shift in Sentiment: Some long-term players report a decline in game quality and fairness over time, indicating a potential shift towards a more "pay-to-win" model.
  • Impact of Updates: Several reviews mention that recent updates have introduced new bugs and issues, negatively impacting the user experience.

Conclusion

Doomsday: Last Survivors has the potential to be a highly successful mobile strategy game, but it needs to address the concerns about "pay-to-win" mechanics, glitches, account security, and misleading advertising. By prioritizing these issues and focusing on creating a fairer and more enjoyable experience for all players, the developers can improve the game's long-term prospects and build a stronger community.

Original App Link

https://apps.apple.com/us/app/doomsday-last-survivors/id1552206075?uo=2