Customer Reviews (1)

dayana_a • 2025-09-03T22:22:45-07:00

I have never felt the need to leave a bad review for an app until now. This app is completely unusable—no matter how many times I follow the recommended steps to resolve the issues I'm facing, I'm met with error after error. This has been going on for weeks. What's equally disappointing is how unhelpful their customer support is, both via email and phone. You’d think a company with hundreds of billions in assets would at least invest in a competent app developer and tech department.

Summary of Key Insights

  • The myASNB app is currently facing significant usability issues, leading to a very negative user experience. The single available review expresses extreme dissatisfaction with the app's functionality and customer support. The app suffers from critical errors that prevent users from accessing its core features. The lack of competent app development and unhelpful customer support are major concerns. Overall sentiment is extremely negative, with a 1-star rating.

Data & Methodology Overview

  • Data Sample Size: 1 review
  • Time Frame: Not specified, but the review implies issues have persisted for "weeks."
  • Analysis Methods: Sentiment analysis based on the text of the single review, identification of key pain points.

Key User Pain Points

  • Unusable App: The primary pain point is the app's complete lack of functionality due to persistent errors. This prevents users from accessing their investment portfolio and performing transactions.
  • Poor Customer Support: The user reports that customer support (both email and phone) is unhelpful in resolving the issues.
  • Lack of Investment in App Development: The user criticizes the company for not investing in competent app development, given its substantial assets.

Frequently Requested Features

  • (Based on the app description, not the review) Access to investment portfolio, quick view of account balance, additional investment options, fund price checks, account statement downloads, and branch locator. The user is unable to access any of these.

Strengths and Positive Aspects

  • There are no strengths or positive aspects mentioned in the available review. The app description outlines the intended features, but the user experience is far from positive.

Prioritized Action Recommendations

High Priority:

  • Fix Critical Errors: Immediately address the errors that are making the app unusable. Thoroughly test the app on various devices and network conditions.
  • Improve Customer Support: Provide comprehensive training to customer support staff to effectively address user issues. Implement a more responsive and helpful support system.
  • Invest in App Development: Allocate sufficient resources to hire competent app developers and QA testers. Prioritize app stability and usability.

Medium Priority:

  • Proactive Communication: Communicate with users about the ongoing issues and provide regular updates on the progress of the fixes.
  • Usability Testing: Conduct thorough usability testing with real users to identify and address any remaining usability issues.

Low Priority:

  • (None identified based on the single review.)

Opportunities for Startup Ideas

  • Alternative Investment Portfolio Management App: A startup could create a competing app focusing on reliability, user-friendliness, and excellent customer support for managing similar investment portfolios. The focus should be on a smooth and error-free user experience.

Trends and Observations

  • The single review indicates a critical failure in the app's functionality and support, suggesting a potentially widespread issue affecting other users.

Conclusion

The myASNB app is currently failing to meet user expectations due to critical errors and inadequate customer support. Addressing these issues should be the top priority. A complete overhaul of the app's development and support infrastructure is necessary to regain user trust and provide a positive user experience. The app's current state warrants a recommendation for significant improvements before it can be considered a viable product.

Original App Link

https://apps.apple.com/us/app/myasnb/id1456333347