Customer Reviews (100)

Sheldon Marquis • 2025-03-24T17:38:21.340Z

Great app

Salah Eddine Fares • 2025-03-24T15:21:00.326Z

Almost Perfect. Just upgraded to premium and so far I enjoyed the experience. I would love if it would be possible to have custom fasting start time and end time (By the minute), as well as showing the fasting milestones. I would also love to have Water Intake by milliliters, the only available option is Fluid Ounces.

Abby Locke • 2025-03-24T15:08:26.255Z

Recommend it highly. It helps me have an awareness of the calories I am consuming and how much fat, protein and carbs are really part of my daily diet.

Summary of Key Insights

The Lose It! app generally receives positive feedback, with users praising its ease of use and effectiveness in tracking calories and promoting weight loss. However, significant pain points exist regarding aggressive advertising, inaccurate food data, and synchronization issues. The push for premium and lifetime subscriptions is a recurring source of frustration. The app's core functionality is appreciated, but these issues detract from the overall user experience.

  • Strengths: User-friendly interface, effective for calorie tracking, large food database, helpful for weight loss goals.
  • Weaknesses: Aggressive advertising (even for paid users), inaccurate food data, synchronization problems with other apps (e.g., Samsung Health, Google Fit), and difficulty canceling subscriptions.
  • Overall Sentiment: Mixed. While many users find the app helpful, negative reviews highlight significant usability and ethical concerns.
  • Overall Rating: Based on the provided score distribution, the average rating is approximately 3.6 stars (weighted average).
  • Score Distribution: 1 star - 23%, 2 stars - 5%, 3 stars - 10%, 4 stars - 16%, 5 stars - 46%

Data & Methodology Overview

  • Data Sample Size: 100 reviews
  • Time Frame: Reviews appear to span from 2019 to 2025, with a concentration in recent months.
  • Analysis Methods: Sentiment analysis (manual interpretation of review text), keyword extraction (identifying frequently used words and phrases related to problems, features, and sentiments).

Key User Pain Points

  • Aggressive Advertising: Users, even those with premium subscriptions, complain about frequent and intrusive ads promoting lifetime subscriptions and other products (e.g., semaglutides). This significantly degrades the user experience.
  • Inaccurate Food Data: Many users report inaccuracies in the food database, requiring them to manually edit nutritional information. Some entries have completely missing nutritional data.
  • Synchronization Issues: Problems with syncing data with other fitness apps (e.g., Google Fit, Samsung Health, Health Connect) are frequently mentioned, leading to incomplete tracking.
  • Subscription Issues: Users struggle to cancel subscriptions, and some report being charged without their consent. There are also complaints about the value proposition of premium versus free versions and the aggressive promotion of lifetime subscriptions after paying for a yearly subscription.
  • Functionality Regression: Features that were previously free are now behind a paywall (e.g., barcode scanner), angering long-time users.
  • Bugs and Technical Issues: Keyboard collapsing issues when entering numbers, the app constantly needing to "cook up an update," and barcode scanner malfunctions are mentioned.

Frequently Requested Features

  • Improved Synchronization: Better integration with Samsung Health, Google Fit, and Health Connect.
  • Customizable Fasting Times: More granular control over intermittent fasting start and end times (by the minute).
  • Milliliter Option for Water Intake: The ability to track water intake in milliliters instead of only fluid ounces.
  • Vitamin and Medication Tracking: A checklist within the food log for tracking vitamins and medications.
  • Workout Calorie Tracking: Ability to accurately track calories burned from various workout types, not just walking.
  • Food Log Cleanups: Correction of inaccurate or incomplete nutritional information in the food database.

Strengths and Positive Aspects

  • Ease of Use: Many users find the app easy to use and navigate, making food tracking less of a chore.
  • Effective Calorie Tracking: The app is generally considered effective for tracking calorie intake and achieving weight loss goals.
  • Large Food Database: The extensive food database is a significant advantage, even with its inaccuracies.
  • Customization: Users appreciate the ability to customize the app to their specific dietary needs and goals (macros, carbs, etc.).
  • Motivation and Accountability: The app helps users stay motivated and accountable for their food choices.
  • Voice and Photo Logging: The AI voice and photo meal logging features are positively received.

Prioritized Action Recommendations

High Priority:

  • Reduce Aggressive Advertising: Significantly reduce or eliminate ads for paid users. Re-evaluate the frequency of ads for free users to avoid making the app unusable.
  • Improve Food Data Accuracy: Implement a system for users to report and correct inaccurate food data. Prioritize verifying and updating the most frequently used food items.
  • Fix Synchronization Issues: Address the reported problems with syncing data with Samsung Health, Google Fit, and Health Connect. Ensure compatibility with Health Connect as Google sunsets Fit.
  • Address Subscription Issues: Simplify the subscription cancellation process and ensure clear communication about subscription terms. Investigate and resolve reports of unauthorized charges. Offer pro-rated refunds when appropriate.

Medium Priority:

  • Enhance Barcode Scanning: Improve the reliability of the barcode scanner.
  • Implement Requested Features: Add the ability to track water intake in milliliters, offer more granular control over fasting times, and allow tracking of calories burned from various workout types.
  • Address Technical Bugs: Fix the keyboard collapsing issue and other reported technical bugs.

Low Priority:

  • Further Refine AI Logging: Continue improving the accuracy and speed of voice and photo logging.
  • Improve Update Process: Optimize the app update process to minimize disruption.

Opportunities for Startup Ideas

  • Verified Nutrition Database Service: A service that verifies and maintains accurate nutritional information for food items, integrating with existing calorie tracking apps.
  • AI-Powered Food Data Correction: Use AI to automatically identify and correct inaccuracies in food databases based on user feedback and external data sources.
  • Privacy-Focused Calorie Tracker: An app that minimizes data collection and avoids aggressive advertising, focusing on user privacy.
  • Subscription Management Service: A service that helps users manage and cancel subscriptions across multiple apps and platforms, preventing unwanted charges.

Trends and Observations

  • Advertising Fatigue: A growing number of users are expressing frustration with the increasing frequency and intrusiveness of ads.
  • Data Accuracy Concerns: The accuracy of the food database is a persistent issue, suggesting a need for ongoing maintenance and verification.
  • Integration Expectations: Users increasingly expect seamless integration with other health and fitness apps.
  • Premium Value Questioned: Many users question the value of the premium subscription, especially given the presence of ads and the limited additional features compared to the free version.

Conclusion

Lose It! has a strong foundation as a user-friendly and effective calorie tracking app. However, the negative impact of aggressive advertising, inaccurate data, and synchronization issues cannot be ignored. Addressing these pain points is crucial for retaining users and improving the app's overall reputation. By prioritizing improvements to data accuracy, reducing advertising, and enhancing integration with other platforms, Lose It! can solidify its position as a leading calorie tracking app.

Overall Recommendation: Focus on improving the user experience by addressing the identified pain points, particularly those related to advertising and data accuracy. This will likely lead to increased user satisfaction and retention.

Original App Link

https://play.google.com/store/apps/details?id=com.fitnow.loseit