Customer Reviews (500)

Simmons84 • 2025-03-27T22:12:38-07:00

Retake AI as an artificial intelligence face and selfie. Editor is an amazing app highly recommend anyone very very easy to use and great great editing and lots of fun. I really enjoyed it. Me and my wife both.

Pellsy& • 2025-03-27T12:09:34-07:00

I just don’t like my double chin!

101Brillante • 2025-03-27T09:55:34-07:00

Very simple to use and doesn’t make you look artificially attractive.

Summary of Key Insights

  • Retake AI Face & Selfie Editor is generally well-received, particularly for its ability to subtly enhance photos and create natural-looking results. Many users appreciate the app's ease of use and the quality of the AI-generated retakes.
  • However, the high subscription cost ($9.99/week or roughly $40/month) is a major deterrent for many potential and current users, leading to cancellations and negative reviews. There are also consistent complaints about unexpected charges, difficulty cancelling subscriptions, and issues with the "free trial" not being truly free. Recent updates have also caused issues with photo selection and app performance.
  • Overall sentiment is positive, but the pricing model and recent bugs significantly impact user satisfaction and retention. The app boasts a high number of 5-star reviews, but the 1-star reviews frequently mention billing problems, which is a critical issue.

Quantitative Metrics:

  • Overall Rating: Approximately 4.3 stars (based on the review distribution)
  • 5-Star Reviews: 66% (330/500)
  • 4-Star Reviews: 9.8% (49/500)
  • 3-Star Reviews: 4.8% (24/500)
  • 2-Star Reviews: 4.2% (21/500)
  • 1-Star Reviews: 15.2% (76/500)

Data & Methodology Overview

  • Data Sample Size: 500 reviews
  • Time Frame: The reviews appear to be recent, spanning from the app's release to the present.
  • Analysis Methods:
    • Sentiment Analysis: Categorizing reviews as positive, negative, or neutral based on the expressed opinions.
    • Keyword Extraction: Identifying frequently used words and phrases to understand user concerns and preferences.
    • Topic Modeling: Grouping reviews based on common themes (e.g., pricing, features, bugs).

Key User Pain Points

  • High Subscription Cost: The most frequent complaint is the expensive weekly or monthly subscription fee, which many users find unaffordable and unsustainable. This is a major barrier to adoption and retention.
  • Unexpected Charges and Difficult Cancellation: Numerous users report being charged immediately after signing up for a "free trial" or having difficulty canceling their subscriptions, leading to unwanted charges.
  • Recent Update Issues: Many users report that recent updates have made the app less functional, with problems including:
    • Inability to select specific photos for retakes.
    • Photos not loading or syncing properly.
    • App crashing or freezing.
    • Slower performance.
  • Misleading "Free Trial": Users feel misled by the "free trial" as they are often charged upon signup and struggle to get refunds if they cancel immediately.
  • Limited Functionality in Free Version: Users complain that the free version is too restrictive and requires a subscription to access essential features.
  • Glitches and Bugs: Some users experience glitches, such as AI profiles disappearing, the app not reading photos, or features not working correctly.

Frequently Requested Features

  • Video Editing: Several users requested the ability to edit videos, not just photos.
  • More Customization Options: Users want more control over the AI editing process, such as the ability to adjust specific features (e.g., eyes, mouth) independently and the ability to tell the AI what direction they want their face to be in.
  • Background Editing: Some users would like the ability to change or edit the background of their photos.
  • More Free Features: Users desire more functionality in the free version, or a less restrictive trial period.
  • Option to Keep Distinguishing Features: One user suggested implementing a feature that allows users to specify distinguishing features (e.g., beauty marks) that they want the AI to preserve.

Strengths and Positive Aspects

  • Natural-Looking Results: Users consistently praise the app for creating realistic and natural-looking retakes that enhance their photos without making them look fake or overly filtered.
  • Ease of Use: Many users find the app simple and easy to use, even for those with limited photo editing experience.
  • Effective AI: The AI is generally effective at fixing common photo flaws, such as closed eyes, weird smiles, and bad lighting.
  • Saves "Bad" Photos: Users appreciate that the app can salvage photos that would otherwise be unusable.
  • Good for Self-Esteem: Some users find that the app helps them feel more confident about their appearance in photos.

Prioritized Action Recommendations

High Priority:

  • Address Billing Issues Immediately: Investigate and resolve the issues related to unexpected charges, difficult cancellations, and misleading "free trial" offers. This is critical for restoring user trust and preventing further negative reviews. Consider offering a truly free trial without requiring credit card information upfront.
  • Fix Recent Update Bugs: Prioritize fixing the bugs introduced in the recent update that are causing photo selection problems, app crashes, and slow performance. Roll back the update if necessary.
  • Re-evaluate Pricing Model: Seriously consider lowering the subscription cost or offering more affordable options. The current price is a major barrier for many users. Explore alternative pricing models, such as one-time purchases or tiered subscriptions.

Medium Priority:

  • Improve Customer Support: Address the complaints about unresponsive customer support and ensure that users can easily get help with billing issues and technical problems.
  • Enhance Free Version: Add more functionality to the free version to make it more appealing and less restrictive.
  • Add More Customization Options: Give users more control over the AI editing process by allowing them to adjust specific facial features independently and provide instructions to the AI.

Low Priority:

  • Implement Video Editing: While video editing is a requested feature, it's less critical than addressing the core issues with the photo editing functionality and pricing.
  • Add Background Editing: Consider adding background editing capabilities in the future, but focus on improving the core features first.

Opportunities for Startup Ideas

  • AI-Powered Pet Photo Editor: Given the positive feedback on the app's ability to enhance human faces, there's an opportunity to create a similar app specifically for editing pet photos.
  • Tiered Subscription Model: Offer different subscription tiers with varying levels of features and usage limits to cater to a wider range of users and budgets.
  • AI-Powered Photo Assistant for Businesses: Develop a version of the app targeted at businesses that need to quickly and easily create professional-looking photos for marketing and social media.

Trends and Observations

  • Pricing Sensitivity: Users are highly sensitive to the app's pricing, and negative reviews often spike after price increases or changes to the subscription model.
  • Update Impact: App updates have a significant impact on user satisfaction, and it's crucial to thoroughly test updates before releasing them to the public.
  • Language Preferences: The reviews are primarily in English and Spanish, indicating a strong user base in these languages.
  • False Advertising Claims: Many users believe the app is advertised deceptively as "free" when it's not.

Conclusion

Retake AI Face & Selfie Editor has the potential to be a highly successful app, but the high subscription cost and recent bugs are holding it back. By addressing the billing issues, fixing the update problems, and re-evaluating the pricing model, the developers can significantly improve user satisfaction and retention. Focusing on these core issues will be crucial for the app's long-term success. I would recommend addressing billing and update issues immediately.

Original App Link

https://apps.apple.com/us/app/retake-ai-face-selfie-editor/id6466298983?uo=2